Jun 12, 2016, 10:18 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: Calchas

As of 1 January 2017, CX will interline on separate tickets to their airline partners once again.

to 31 Dec 2016 CX Agents' advisory http://www.cxagents.com/cxa/gc/en_HK/ln2
from 1 Jan 2017 http://www.cathaypacific.com/cx/en_H...e-tickets.html

Ausbt article: http://www.ausbt.com.au/cathay-pacif...-baggage-rules
http://www.ausbt.com.au/did-oneworld...of-a-nightmare
http://www.ausbt.com.au/oneworld-air...ecting-flights

AA: will not check through separate PNRs (own or partner) https://ssc.aa.com/prmportal_enu/Age...%20Tickets.pdf
MH: still check through two PNRs (own or partner)
CX/KA: check through CX/KA separate PNRs. Will resume checking through to partners starting 1 Jan 2017 http://www.cathaypacific.com/cx/en_H...e-tickets.html
JL: Will through check. http://www.jal.co.jp/en/info/inter/161003.html
QR: will check through separate PNRs (own or partner) from 01 MAR. https://www.ausbt.com.au/qatar-airways-ditches-oneworld-s-restrictive-baggage-rules
QF: Will check through QF to QF separate PNRs, will not check through partner separate PNRs (from 1 Sep 2016)
BA: Will not check through partner or other airlines' separate PNRs. WIll not check through BA-BA on seperate PNR's (as of 15 Nov 16)
IB: Will check through IB to IB separate PNRs
LA: will not check through separate PNRs (own or partner)
AY: Will check through AY to AY separate PNRs, will not check through partner separate PNRs

CX WILL interline to other oneworld airlines if travelling on separate PNRs

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Dec 20, 2016, 3:06 am

#286

sxc

FlyerTalk Evangelist

Join Date: Dec 2004

Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob

Posts: 10,780

Finally a true enhancement!

Dec 20, 2016, 3:15 am

#287

percysmith

Ambassador, Hong Kong and Macau

Join Date: May 2009

Location: HKG

Programs: Non-top tier Asia Miles member

Posts: 19,807

http://www.cathaypacific.com/cx/en_H...e-tickets.html

1 January 2016 or 1 January 2017?

It can be literally read as having retrospective effect or understood to mean 2017. I'm assuming the latter.

Dec 20, 2016, 8:58 am

#288

sscywong

Join Date: Feb 2012

Location: HKG

Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade

Posts: 1,327

https://www.cathaypacific.com/cx/en_...e-tickets.html Note: login needed

Corrected to be 2017 as per the latest MPC newsletter

Dec 20, 2016, 9:38 am

#289

G-CIVC

Join Date: Oct 2009

Location: ORD [formerly] + HKG

Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE

Posts: 2,966

Awesome!!!! I figure that a lot of complaints were pouring in, perhaps some done on the spot at check-in, so response is much more efficient than complaints about food etc.

Dec 20, 2016, 11:07 am

#290

IncyWincy

Join Date: Dec 2002

Location: Hong Kong

Posts: 2,172

Presumably it only works if the first segment is on CX. But not if it is BA, QR etc? Wonder if they will follow?

Dec 20, 2016, 11:32 am

#291

gpia

Join Date: Oct 2014

Location: HKG

Posts: 1,053

Wow! Have been on the receiving end of this previous "enhancement" and am very happy to see it being taken back. Great stuff!!

I am curious how it came to this in the end. Complaints to the hotline? Luggage left at transit airports because people were unaware for whatever reason? Complaints to check-in agents?

Dec 20, 2016, 2:54 pm

#292

Calchas

FlyerTalk Evangelist

Join Date: Mar 2013

Location: London

Posts: 17,007

Quote:

Originally Posted by IncyWincy

Presumably it only works if the first segment is on CX. But not if it is BA, QR etc?

If first segment is BA or QR, then they are tagging the bags so its their rules.

Dec 20, 2016, 3:15 pm

#293

cxfan1960

Join Date: Nov 2006

Programs: MPC,CA,MU,AF

Posts: 8,171

Is 1 January 2017 the flight date or ticketing date?

Dec 20, 2016, 6:39 pm

#294

percysmith

Ambassador, Hong Kong and Macau

Join Date: May 2009

Location: HKG

Programs: Non-top tier Asia Miles member

Posts: 19,807

cxfan1960: I would imagine ticketing date is irrelevant for this.

Dec 20, 2016, 6:40 pm

#295

Mafai

Join Date: May 2009

Programs: BA- GGL, Hyatt-GLB, Marriott- AMB

Posts: 284

BA won't even tag BA to BA. Doubt they will tag to CX

Dec 20, 2016, 7:16 pm

#296

danger

Join Date: Apr 2007

Programs: QF, VA, AC, Hyatt, Marriott

Posts: 3,784

Quote:

Originally Posted by happyshanzhui

From CX's website:

Enjoy through-check benefits when you are travelling on separate tickets
We listened to your feedback and we are pleased that we are revising our previous through-check policy.

Starting from 1 January 2017, Cathay Pacific and Cathay Dragon as a courtesy will once again through-check you and your baggage to your final destination if you are travelling on separate tickets. This means you no longer have to collect at arrival and check in your baggage again with your connecting carrier, thus allowing you to enjoy a smoother travel connection with our airline partners. You will still be subject to local passenger security or customs policies.

However, through-check may not be possible if your travel begins with an airline that does not provide a separate ticket through-check service. Please contact your originating airline directly for more details.

Passengers with connecting itineraries booked on a single ticket or connecting between Cathay Pacific Group-operated flights will be through-checked to their final destination.

Please visit our travel information page for more details.

Do you have a link for this?

Dec 20, 2016, 7:21 pm

#297

sxc

FlyerTalk Evangelist

Join Date: Dec 2004

Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob

Posts: 10,780

Quote:

Originally Posted by danger

Do you have a link for this?

Check post #287 above. It is the only link available without a marco polo account.

Dec 20, 2016, 8:58 pm

#298

daniellam

Join Date: Dec 2000

Location: Seat 1A

Programs: Non-status paid F/J (best value for $$$)

Posts: 4,124

Quote:

Originally Posted by gpia

Wow! Have been on the receiving end of this previous "enhancement" and am very happy to see it being taken back. Great stuff!!

I am curious how it came to this in the end. Complaints to the hotline? Luggage left at transit airports because people were unaware for whatever reason? Complaints to check-in agents?

I would suspect that a lot of people had connections at the intermediate destination (eg. HKG-XXX) that are too short and had no choice but to leave the bags behind and later file a claim at the final destination.

Since the bag tag to the intermediate destination (XXX) is on CX 160, CX had to pay for the bag to be sent from XXX to the final destination and delivered to the passenger's home/hotel. This ended up costing CX more than it would had they simply checked the bag through.

Dec 20, 2016, 9:07 pm

#299

sxc

FlyerTalk Evangelist

Join Date: Dec 2004

Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob

Posts: 10,780

Quote:

Originally Posted by daniellam

And since HKG offers the service of asking the transit desk to arrange to pick up and retag the baggage for you, maybe they have become deluged with these requests and therefore actually increasing costs and misconnects.

Dec 21, 2016, 5:29 am

#300

Ausriver

Join Date: Jul 2015

Location: SYD | HGH

Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat

Posts: 2,121

OW shouldn't have started this at first place.