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Thread: CX WILL interline to other oneworld airlines if travelling on separate PNRs
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Old Dec 20, 2016 | 8:58 pm
  #298  
daniellam
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Originally Posted by gpia
Wow! Have been on the receiving end of this previous "enhancement" and am very happy to see it being taken back. Great stuff!!

I am curious how it came to this in the end. Complaints to the hotline? Luggage left at transit airports because people were unaware for whatever reason? Complaints to check-in agents?
I would suspect that a lot of people had connections at the intermediate destination (eg. HKG-XXX) that are too short and had no choice but to leave the bags behind and later file a claim at the final destination.

Since the bag tag to the intermediate destination (XXX) is on CX 160, CX had to pay for the bag to be sent from XXX to the final destination and delivered to the passenger's home/hotel. This ended up costing CX more than it would had they simply checked the bag through.
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