Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 3,087
Awesome!!!! I figure that a lot of complaints were pouring in, perhaps some done on the spot at check-in, so response is much more efficient than complaints about food etc.