wyskevin

Yes, CX will interline your BAGGAGE on two separate CX/KA tickets.
However, does that mean CX/KA will also be responsible for any flight-losing-connection caused by the previous flight delay ????

IMPO, theoretically, although CX would interline the baggage, airline company has no responsibility to rebook your later flight or even provide you hotel/food compensation when you lose your connection... However, practically, CX would do so... That makes CX a good company

percysmith

Under (d) didn't CX take responsibility for "Disruptions (obligations under IATA Resolution 735d and oneworld Ticketing and Disruptions Document)" (ticked)?

IncyWincy

No. Not semantics or just semantics. The fact is that in both theory and practice it is YES. You stated "theoretically no". Hence I corrected you.

People come here to seek correct information and it would be unfair or potentially very troublesome if incorrect information were posted here.

Lobster

But he may need to argue to get it. I just flew KA trf to CX on two PNR and the check in agent was refusing to through check my luggage. I had to get a supervisor who confirmed that it was allowed and told the check in agent to do it.

percysmith

This sounds like practical no until the theoretical yes (CX Agent's notice) is stuck into the HKG agents' faces.

ermen

Under the contracts of carriage, CX is under no obligation to through check two separate bookings with 2 PNRs. So if CX flight A incoming is delayed, and you then miss your outbound CX flight B, tough luck. That's the theory.

As a matter of customer service, CX will through check, and take care of you in the event a missed connection that is due to their plane being late. That's the practice.

Now, the litmus test is: if whatever reason CX don't through check, and you miss your connecting flight etc because of collecting baggage or what not, do you have recourse to CX? (thinking out loud, you would run the argument that you booked the CX flights specifically because of their interline policy, but legally speaking the agent's notice would unlikely be seen to be part of the contract (just like seat, IFE etc etc...) - I would be interested to hear your views

percysmith

Well ermen, probably not legal obligation as it seems the agent's notice is set unilaterally.

It appears CX has taken the obligation on itself to assume disruptions (IRROPs) liability.

However theoretically may mean what CX regards as a rule rather than what the small claims tribunal with jurisdiction thinks is CX's obligation. In Lobster's case, it seems bringing up CX's "rule" was sufficient to change the mind of the HKG check in agent who thought otherwise.

Lobster

Yes I was flying from an outstation to HKG on KA and then transferring to CX for my onward flight. If my luggage had not been through checked I think I would have had virtually no chance to make my onward flight as I only had a 90 minute layover.

The supervisor immediately said it was fine so he was well aware of the new rules. It is just unfortunate that the check in agent was not and without me pushing would not have checked.

heartface

Will CX interline in the following scenario?
PNR 1 - CX NRT-HKG
PNR 2 - CX HKG-KUL then BA KUL-LHR

There's a 3 hour layover in HK then KUL. It sounds like they will interline to KUL under their rules, but is there a chance they will interline to LHR since the second PNR is HKG-LHR via KUL?

PNR 2 is booked through BA but the HKG-KUL leg is on a CX flight number. Ticketed in April.

sxc

I believe they will interline because the break in PNRs at HKG is CX to CX. Definitely if it was only HKG-KUL-LHR, then they will check you in the whole way at HKG.

toplayer

Does any one have recent experience with TPE turnarounds since the policy came into effect? It used to be the case that baggage is loaded on the CX/KA HKG-[Final destination] plane and I would do HKG-TPE-HKG with hand carry only. Would be helpful if anyone has any updated information that this would still be the case since the changes came into effect?

Thanks!

:D!

This is not relevant to this thread.

Even if they don't, just pay $100 or whatever to store your luggage in HKG and re-check it when you get back. You are leaving ample time for irrops, aren't you?

sscywong

No... I think you mis-understood his meaning....

I gues toplayer means.... Say ticket 1 is HKG-TPE-HKG and ticket 2 is TPE-HKG-JFK-HKG-TPE

So on returning from JFK, without wasting any leg, would be flying JFK-HKG-TPE (ticket 2) - HKG (ticket 1)

So if short check is not ok and check through from ticket 2 to ticket 1 is not ok, then toplayer needs to get through custom in TPE and get the luggage and check in again....

BTW since CX technically will check through CX/KA-CX/KA even it's under different PNR so you should be fine


I wrote "technically" because for whatever reason I've personally experienced few times that outport check-in desk failed to check in my another booking even though they can see it in the system...

Calchas

If you are saying the intention is to check as HKG-TPE-HKG-JFK this is not, to my knowledge, technically possible because doubling back through the same airport will not be permitted by the baggage system. If the pax wants to check bags in for the HKG-JFK from HKG before flying the HKG-TPE-HKG sectors and then joining the HKG-JFK flight with the bags already on it, that's a different matter.

toplayer

Yes this was what I was getting at - the 1st HKG-TPE leg on a separate ticket from the TPE-HKG-XXX legs. If it is not possible to have baggage tags to double back then this must mean no change in policy from before. Thanks Calchas and sscywong.