Originally Posted by
daniellam
I would suspect that a lot of people had connections at the intermediate destination (eg. HKG-XXX) that are too short and had no choice but to leave the bags behind and later file a claim at the final destination.
And since HKG offers the service of asking the transit desk to arrange to pick up and retag the baggage for you, maybe they have become deluged with these requests and therefore actually increasing costs and misconnects.