Jan 14, 2024, 1:29 pm
Last edit by: JY1024
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
aa.com website / app down, glitch, bug, etc. (master thread)
Oct 13, 2024 | 12:14 pm
#121
Join Date: Jul 2008
Location: PHL
Programs: AA EXP
Posts: 978
Just kidding. Kind of. This may not be a glitch or bug in AA’s website, but could be a change in policy. When is the award you tried to hold?
Oct 13, 2024 | 12:27 pm
#122
Join Date: May 2003
Programs: UA1k; Bonvoy Titanium; Hilton Gold; IHG Gold; AA Plat Pro
Posts: 1,872
Wait a second - according to the JAL award thread, JL doesn’t offer awards anymore: https://www.flyertalk.com/forum/36585151-post1177.html
Just kidding. Kind of. This may not be a glitch or bug in AA’s website, but could be a change in policy. When is the award you tried to hold?
Just kidding. Kind of. This may not be a glitch or bug in AA’s website, but could be a change in policy. When is the award you tried to hold?
Oct 17, 2024 | 5:11 am
#125
Join Date: May 2009
Location: SAT
Programs: Marriott LTP, Wyndham, Hilton and Caesar's Diamond, Hyatt Globalist, Delta Plat, American Gold
Posts: 1,045
I had a weird issue yesterday. Using Chrome, I went to purchase a ticket that cost $216. I got through the process all of the way until seat selection. When it got to that part of the process, the page never loaded, it just had the spinning circle. Finally after five minutes of that, I just closed the tab. I then tried on Firefox. the ticket price had gone up to $239 (not sure if it was a glitch or my previous one was the last one at the lower fare bucket). That purchase went through, having no issues at the seat selection screen.
After purchase, I went to look at my trips and I had two for the same itinerary. What had happened is that the first one that I attempted on Chrome somehow went into a "ticket on hold", and my Firefox one showed "purchased". I then cancelled the one on hold, went back to Firefox and now the ticket would be $216 again. Therefore, I also cancelled the previous Firefox one that I had purchased for $239 and repurchased it at $216.
Everything seems fine now. The whole experience was just weird, to say the least. Has anyone ever seen anything like this happening? I never tried the purchase on the app, as I was at my computer.
After purchase, I went to look at my trips and I had two for the same itinerary. What had happened is that the first one that I attempted on Chrome somehow went into a "ticket on hold", and my Firefox one showed "purchased". I then cancelled the one on hold, went back to Firefox and now the ticket would be $216 again. Therefore, I also cancelled the previous Firefox one that I had purchased for $239 and repurchased it at $216.
Everything seems fine now. The whole experience was just weird, to say the least. Has anyone ever seen anything like this happening? I never tried the purchase on the app, as I was at my computer.
Oct 17, 2024 | 9:07 am
#126
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 24,796
Chrome must have some content filtering which I have yet to figure out how to control in the setting menu.
Oct 17, 2024 | 9:31 am
#127
Join Date: May 2009
Location: SAT
Programs: Marriott LTP, Wyndham, Hilton and Caesar's Diamond, Hyatt Globalist, Delta Plat, American Gold
Posts: 1,045
Not necessarily with AA.com, however, I have had numerous occasions where webpages would not load properly when I use Chrome, but work perfectly when I then access the same page with Firefox.
Chrome must have some content filtering which I have yet to figure out how to control in the setting menu.
Chrome must have some content filtering which I have yet to figure out how to control in the setting menu.
Oct 17, 2024 | 9:35 am
#128
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 24,796
The issue was not with booking the flight and selecting the seat on AA.com, but with Chrome displaying the payment page. It was automatically placed on hold when you did not pay for the flight.
Last edited by TWA884; Oct 17, 2024 at 10:07 am Reason: Typo
Oct 17, 2024 | 9:44 am
#129
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
I had a weird issue yesterday. Using Chrome, I went to purchase a ticket that cost $216. I got through the process all of the way until seat selection. When it got to that part of the process, the page never loaded, it just had the spinning circle. Finally after five minutes of that, I just closed the tab. I then tried on Firefox. the ticket price had gone up to $239 (not sure if it was a glitch or my previous one was the last one at the lower fare bucket). That purchase went through, having no issues at the seat selection screen.
After purchase, I went to look at my trips and I had two for the same itinerary. What had happened is that the first one that I attempted on Chrome somehow went into a "ticket on hold", and my Firefox one showed "purchased". I then cancelled the one on hold, went back to Firefox and now the ticket would be $216 again. Therefore, I also cancelled the previous Firefox one that I had purchased for $239 and repurchased it at $216.
Everything seems fine now. The whole experience was just weird, to say the least. Has anyone ever seen anything like this happening? I never tried the purchase on the app, as I was at my computer.
After purchase, I went to look at my trips and I had two for the same itinerary. What had happened is that the first one that I attempted on Chrome somehow went into a "ticket on hold", and my Firefox one showed "purchased". I then cancelled the one on hold, went back to Firefox and now the ticket would be $216 again. Therefore, I also cancelled the previous Firefox one that I had purchased for $239 and repurchased it at $216.
Everything seems fine now. The whole experience was just weird, to say the least. Has anyone ever seen anything like this happening? I never tried the purchase on the app, as I was at my computer.
Oct 18, 2024 | 2:23 pm
#130
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hyatt Explorist; MVC Chairman
Posts: 6,181
Yes, I am having the same issue. I have previously used the link to see what schedules were available but now it sends me to the booking part of the site. I am using Safari.
Oct 21, 2024 | 11:56 am
#131
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,793
I recently forgot to purchase at reservation I had on a 24-hour hold. When I went to make a new reservation to purchase immediately, it was T20 days before the flight starts, however, the price for my basic economy flight went from $718 to $2153. Economy went from $858 to $2295! Incredible price hike and I was kicking myself for not getting the ticket taken care of prior to the T21 day mark.
After search Expedia and Kayak that day and finding similar fares across both platforms for all airlines for my destination, I had an idea to check out what it would cost to use miles. I immediately booked my ticket in J as the round trip was available for a "super" saver fare (SFO-JFK-GIG-JFK-SFO) 120K round trip!! Just for kicks, I searched today and to my surprise, the original fares, T22 days before trip starts, are back. However, the use of miles would be well above 390K.
This doesn't make any sense to me, yet, as now the ten days away. Maybe there was a glitch in the matrix, and I snag a deal with using miles. I looked at my time frame of being there in Rio and noticed that the G20 meeting will be underway when I depart. Maybe all airline jacked up the prices for those inbound for Rio and have now lowered the fares once again.
After search Expedia and Kayak that day and finding similar fares across both platforms for all airlines for my destination, I had an idea to check out what it would cost to use miles. I immediately booked my ticket in J as the round trip was available for a "super" saver fare (SFO-JFK-GIG-JFK-SFO) 120K round trip!! Just for kicks, I searched today and to my surprise, the original fares, T22 days before trip starts, are back. However, the use of miles would be well above 390K.
This doesn't make any sense to me, yet, as now the ten days away. Maybe there was a glitch in the matrix, and I snag a deal with using miles. I looked at my time frame of being there in Rio and noticed that the G20 meeting will be underway when I depart. Maybe all airline jacked up the prices for those inbound for Rio and have now lowered the fares once again.
Oct 22, 2024 | 11:39 am
#132
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Explorist
Posts: 13,295
Noticed that the App now has a glitch on changing seats on a multiple flight itinerary within T45 of departure of the first flight.
I am trying to check my seats for the second flight, but get this error.
It appears that the seat map page is trying to open the first flight page and bugging out.
Will report from in flight and after the first flight lands.
I am trying to check my seats for the second flight, but get this error.
It appears that the seat map page is trying to open the first flight page and bugging out.
Will report from in flight and after the first flight lands.
Oct 22, 2024 | 11:47 am
#133
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 8,959
I'm having the same issue, but on Firefox, I'm only able to select seats on Chrome. Once you click through to add info (past the flight selection), it creates a temporary record locator that's on hold so you can add all the info and pay. If you back out, it's automatically cancelled.
Oct 27, 2024 | 6:24 am
#134
Join Date: May 2003
Location: LAX
Programs: UA-Plat 2MM, AA-PPro, DL - Silver, HY-Globalist, MR-LT Plat, HH-Gold
Posts: 1,302
I have been trying to book a BA award through aa.com and every time I get through the passenger information page I get the "This Page Must Have Taken Flight" error page. I've now tried over several days, using different accounts, different browsers, and on the app as well. I've even tried different BA flights but get the same error. No trouble holding or booking AA flights. I know I could call to book, just haven't had the time for the long holds. Is this a known error for BA flights?
Dec 13, 2024 | 1:57 pm
#135
FlyerTalk Evangelist
Join Date: Jul 2002
Location: Still going through ORD security when boarding has already started
Programs: AA EXP, UA Silver, HH Gold, Bonvoy Gold, IHG Plat, Hyatt Disco, Reno Air MEGA Platinum
Posts: 10,322
Is there any way to add AA boarding passes from the Android app to Google Wallet?