Jan 14, 2024, 1:29 pm
Last edit by: JY1024
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
aa.com website / app down, glitch, bug, etc. (master thread)
Jan 3, 2024, 5:42 am
#1
Original Poster
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
aa.com website / app down, glitch, bug, etc. (master thread)
I just got a strange error when trying to buy an AA gift card.
ERROR
We’re sorry but there’s a problem processing your request.
We were unable to process your card. There may be a problem with your account, please contact your bank.
ERROR
We’re sorry but there’s a problem processing your request.
We were unable to process your card. There may be a problem with your account, please contact your bank.
Jan 8, 2024, 2:04 pm
#2
Join Date: Jul 2022
Posts: 344
website issue
After I have been search for reward seats for a while (1+ hr) I get the redirecting time clock. If I try to get out and log in I get the following error. Whether I log on my account or DW's .
ERR_HTTP2_PROTOCOL_ERROR
Is this common? I can usually get back in several hours later or next day but are they restricting time on the website?
Hmmm… can't reach this page
It looks like the webpage at https://www.aa.com/loyalty/login/submit might be having issues, or it may have moved permanently to a new web address.ERR_HTTP2_PROTOCOL_ERROR
Is this common? I can usually get back in several hours later or next day but are they restricting time on the website?
Jan 12, 2024, 10:23 am
#3
Join Date: May 1998
Location: IAD, DCA
Programs: AA Platinum, Marriott Gold
Posts: 1,531
I'm getting the "our system is having trouble" when trying to make a reservation/purchase. It errors out right after the passenger info screen, on both the app and the website. Callback time is 1.5 hours so maybe it's not just me.
Jan 12, 2024, 10:27 am
#4
Join Date: Jul 2005
Location: SFO, TUS
Programs: UA 1MM, AA Exec Plat, SPG Plat
Posts: 25
Jan 14, 2024, 1:28 pm
#5
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,419
aa.com website / app down, glitch, bug, etc. (master thread)
New year, new thread. 
Older posts have been archived here: ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
/Moderator
Older posts have been archived here: ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)/Moderator
Last edited by JY1024; Jan 14, 2024 at 1:34 pm
Feb 2, 2024, 3:55 pm
#6
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917
AA.com and the app suddenly not letting me put flights on hold and the "use a trip or flight credit" option has disappeared when trying to pay for any of the flights I have on hold. Glitch? "Enhancement"? A/B testing?
Feb 2, 2024, 4:14 pm
#7
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917
Put flights on hold yesterday, go to pay today, option to use trip or flight credit has disappeared.
Call in, estimated hold time 17 minutes, actual hold time 38 minutes and counting.
AA just gets worse and worse. And the ~650 customer service layoffs haven't kicked in yet.
Call in, estimated hold time 17 minutes, actual hold time 38 minutes and counting.
AA just gets worse and worse. And the ~650 customer service layoffs haven't kicked in yet.
Feb 19, 2024, 7:16 am
#8
Join Date: Feb 2018
Location: Brooklyn, NYC
Programs: QR PC Platinum, TK M&S elite, UA silver, ITA Voltaire Executive (lol), Marriott Bonvoy Platinum
Posts: 1,171
Hey all,
Not sure if this is actually something more meaningful or just a standard AA IT glitch, but just checked in via the app for a MEX-MIA-JFK flight in J and as a OWE and the boarding pass to the first segment in my Passbook is blue colored, yet still reflects the fact that I’m a OWE and in J, while the 2nd passbook boarding pass (the MIA-JFK segment) is black as normal. Anyone know if this is just a benign glitch or something more than that? Just wanna make sure I get my OWE benefits and am able to credit both flights to my FF program.
Not sure if this is actually something more meaningful or just a standard AA IT glitch, but just checked in via the app for a MEX-MIA-JFK flight in J and as a OWE and the boarding pass to the first segment in my Passbook is blue colored, yet still reflects the fact that I’m a OWE and in J, while the 2nd passbook boarding pass (the MIA-JFK segment) is black as normal. Anyone know if this is just a benign glitch or something more than that? Just wanna make sure I get my OWE benefits and am able to credit both flights to my FF program.
Feb 26, 2024, 11:54 am
#9
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
Is the award search function glitching for anyone else? It'll randomly not show certain flights, or use the "Alaska Airlines" filter and not let me unselect it, or error out if my desired flights do show up. I'm sure just a temporary glitch but so annoying.
Feb 26, 2024, 12:36 pm
#10
Join Date: Mar 2011
Posts: 52
Yep. I am having some major issues with the search function right now. It won't show me any results and just keeps pushing the "Something went wrong" message..
Feb 26, 2024, 12:58 pm
#11
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
yeah, just got off the phone with an agent who confirmed AA.com is not functioning properly. No timetable for it's return as of yet. Hopefully the sweet mileage deal I saw right before it crashed is still there whenever it's back!
Feb 26, 2024, 1:01 pm
#12
Join Date: Aug 2023
Location: United States
Programs: AA EP
Posts: 17
i'm having issues with the website as well. it's only showing partner availability. the website is also not allowing any changes to award tickets even though it did last week. never a dull moment!
Mar 4, 2024, 2:13 pm
#13
Join Date: Aug 2013
Location: LHR
Programs: AA EXP
Posts: 160
I assume (hope!) I am not the only one having access issues today both on the website and app?
App is throwing the "connection error" blue banner. Website was allowing me to login just a short while ago but is now giving the "Our system is having trouble" error.
Am waiting on some reservations to ticket - fingers crossed this stabilizes soon
App is throwing the "connection error" blue banner. Website was allowing me to login just a short while ago but is now giving the "Our system is having trouble" error.
Am waiting on some reservations to ticket - fingers crossed this stabilizes soon
Mar 4, 2024, 2:22 pm
#14
Join Date: Jul 2007
Location: EWR/PHL/LGA/JFK
Programs: Northwest Plat
Posts: 130
I assume (hope!) I am not the only one having access issues today both on the website and app?
App is throwing the "connection error" blue banner. Website was allowing me to login just a short while ago but is now giving the "Our system is having trouble" error.
Am waiting on some reservations to ticket - fingers crossed this stabilizes soon
App is throwing the "connection error" blue banner. Website was allowing me to login just a short while ago but is now giving the "Our system is having trouble" error.
Am waiting on some reservations to ticket - fingers crossed this stabilizes soon
Mar 16, 2024, 7:15 am
#15
Join Date: Mar 2024
Posts: 7
Problems with aa.com the past couple days?
Forgive me if this isn't the right place to ask this (new here).
I've been unable to log into aa.com for the past couple of days. Doesn't matter which browser, tried multiple computers, also cleared cache. Nothing works, so i'm guessing it's not my machines. I can use the website to look up flights, but when I try to log in, I get an error page saying "Our system is having trouble. Please wait a few moments and try again".
The app on my phone works fine, I was able to book my flights through there. But i'm wondering if I'm doing something stupid on my end regarding the website, or if others are having the same issue.
(I'm Platinum Pro, not new to booking flights)
Thanks
I've been unable to log into aa.com for the past couple of days. Doesn't matter which browser, tried multiple computers, also cleared cache. Nothing works, so i'm guessing it's not my machines. I can use the website to look up flights, but when I try to log in, I get an error page saying "Our system is having trouble. Please wait a few moments and try again".
The app on my phone works fine, I was able to book my flights through there. But i'm wondering if I'm doing something stupid on my end regarding the website, or if others are having the same issue.
(I'm Platinum Pro, not new to booking flights)
Thanks