FlyerTalk Forums - View Single Post - aa.com website / app down, glitch, bug, etc. (master thread)
Thread: aa.com website / app down, glitch, bug, etc. (master thread)
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Old Feb 2, 2024 | 4:14 pm
  #7  
js1993
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Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 3,251
Put flights on hold yesterday, go to pay today, option to use trip or flight credit has disappeared.

Call in, estimated hold time 17 minutes, actual hold time 38 minutes and counting.

AA just gets worse and worse. And the ~650 customer service layoffs haven't kicked in yet.
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