Jan 14, 2024, 1:29 pm
Last edit by: JY1024
Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
If the website doesn't work try the app, or vice versa.
aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
Drunkmuppet: Go to book flights->advanced->clearhistory.
azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
"Flight / Fare selected no longer available; please modify your request" common booking error
For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
If the website doesn't work try the app, or vice versa.
aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
Drunkmuppet: Go to book flights->advanced->clearhistory.
azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
"Flight / Fare selected no longer available; please modify your request" common booking error
For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
aa.com website / app down, glitch, bug, etc. (master thread)
Mar 19, 2026 | 12:32 pm
#271
Join Date: Jul 2011
Posts: 2,697
When I pull up my MSY-LGA reservation, either on the website or using the "Manage trip" link on the app, I get the standard "Act now for a credit for a future trip message," which continues:
(Could I please ask a favor and ask that we not use this as yet another opportunity to bash AA's IT folks. Yes, the website and the app are not perfect, but they've worked pretty well for me most of the time. The issue I am experiencing clearly is something that needs to be fixed. We get that a lot of you are smarter and more talented, and probably better looking, than everyone else, including AA's IT folks; you don't need to show that off here.)
- If your travel plans are flexible, we have a limited time opportunity for you.
- Offers may include a chance to join the volunteer list or a flight change.
(Could I please ask a favor and ask that we not use this as yet another opportunity to bash AA's IT folks. Yes, the website and the app are not perfect, but they've worked pretty well for me most of the time. The issue I am experiencing clearly is something that needs to be fixed. We get that a lot of you are smarter and more talented, and probably better looking, than everyone else, including AA's IT folks; you don't need to show that off here.)
So sometimes it does work 🤷
Mar 19, 2026 | 12:42 pm
#272
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 4,263
In my experience right when I receive the email, I am unable to get the link to load and I will get an error message but if I give it maybe a half hour or so offers will start to appear. Im not sure exactly why they structured it this way but thats been my experience so far.
Mar 19, 2026 | 1:22 pm
#273
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY, BJX, QRO; previously NYC, BOS, AUH
Programs: AA EXP, 6MM
Posts: 18,361
I've experienced the broken / does-nothing link situation like you have when I received those emails. But recently when I clicked one for an upcoming trip it took me to a page which had voucher offers in green next to alternate flight options from my flight. Having never made it this far in the process, I was skeptical it would progress to actually make the change and give me the voucher, but much to my surprise it all worked and I was switched from a connection to a Non-Stop and made "money" to boot.
So sometimes it does work 🤷
So sometimes it does work 🤷
In my experience right when I receive the email, I am unable to get the link to load and I will get an error message but if I give it maybe a half hour or so offers will start to appear. Im not sure exactly why they structured it this way but thats been my experience so far.
Mar 19, 2026 | 4:25 pm
#274
Join Date: Jul 2011
Posts: 2,697
Thanks. I think I've seen it work, too. The theory I'm going with for now is that the error message appears when there are no other flight options. Obviously that's not what they want (or not what they should want) to have happen, but that may be where they are right now.
In my current case, I have tried several times over the app and the website over several days without any luck.
In my current case, I have tried several times over the app and the website over several days without any luck.
In my case I think I responded almost instantly when the email popped up.
Mar 20, 2026 | 12:46 pm
#275
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY, BJX, QRO; previously NYC, BOS, AUH
Programs: AA EXP, 6MM
Posts: 18,361
Perhaps it errors out if they have gotten enough volunteers to change flights and no longer need more. But even if that's the case, it's a lame experience for customers vs. a "thanks but we're good now, better luck next time lol"
In my case I think I responded almost instantly when the email popped up.
In my case I think I responded almost instantly when the email popped up.
Mar 20, 2026 | 12:51 pm
#276
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 4,263
in my experience, it always switches over at the checkin window from offers to change your flight to the bidding system.
Mar 20, 2026 | 6:08 pm
#277
Join Date: Jul 2011
Posts: 2,697
Mar 20, 2026 | 7:12 pm
#278
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY, BJX, QRO; previously NYC, BOS, AUH
Programs: AA EXP, 6MM
Posts: 18,361
You were offered cash that far in advance or you were offered to submit a cash bid to volunteer to change flights?
Mar 21, 2026 | 11:19 am
#279
Join Date: Jul 2011
Posts: 2,697
It made sense on a whole bunch of levels to switch, not just because of the cash, but simply the Non-Stop which was originally priced more than my connection, hence I had booked it
Mar 26, 2026 | 2:08 am
#280
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 4,263
It looks like the American Airlines website is showing phantom upgrade inventory again and it is also getting pushed to expert flyer. I'm currently awake in Asia right now and I'm trying to get them to confirm the upgrades and I'm being told that they can't and that there are other people calling and experiencing the same issue as well.
Mar 27, 2026 | 9:42 am
#281
Join Date: Mar 2007
Location: AVL, STT
Programs: Hhonors Diamond, Bonvoy LT Plat, AA Platinum and TSA vilifier extraordinaire.
Posts: 1,438
Refund request error
I've been having issues submitting a refund request for the last 48 hours. I get the "Our system is having trouble. Please try again or come back later" message every time. I've tried through the web page, through the app, on an incognito web page, with a different browser, logged in to my account, not logged in, and cleared my cookies. I successfully submitted two prior refund requests a week ago - is there a limit, lol? I've done a search but don't find this specific question asked/answered. Any thoughts appreciated.
Apr 23, 2026 | 3:18 pm
#282
Join Date: Dec 2013
Location: XNA
Programs: AA Exec Plat
Posts: 629
The iphone app has logged me out several times the past couple hours, and after logging back in tomorrow's trip disappeared once. Logging out, restarting the phone, logging back in brought it back. I've been logged back out twice since then, but the trip is still visible, so that's a plus.
No issues with website that i can tell.
No issues with website that i can tell.
Apr 23, 2026 | 3:24 pm
#283
Join Date: Feb 2006
Location: SEA
Programs: AA EXP
Posts: 325
The iphone app has logged me out several times the past couple hours, and after logging back in tomorrow's trip disappeared once. Logging out, restarting the phone, logging back in brought it back. I've been logged back out twice since then, but the trip is still visible, so that's a plus.
No issues with website that i can tell.
No issues with website that i can tell.
a) Could not find an imminent trip (got me very worried for a moment)
b) Re-added it, but no longer showed the upgrade requested info
c) App logged me out entirely
d) Logged back in and things are, for now, back.
Apr 23, 2026 | 3:31 pm
#284
Join Date: Dec 2013
Location: XNA
Programs: AA Exec Plat
Posts: 629
Just looked on the app store, and it looks like AA pushed an update 3 days ago but my phone hasn't auto-updated it yet. Just did it manually, maybe that helps?