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Old Jan 14, 2024, 1:29 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: JY1024
Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.

If the website doesn't work try the app, or vice versa.

aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.

Drunkmuppet: Go to book flights->advanced->clearhistory.

azsharonc: How to resolve the 400 errors in Chrome

1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.

"Flight / Fare selected no longer available; please modify your request" common booking error

For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.

Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily

All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".

N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)

ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)

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aa.com website / app down, glitch, bug, etc. (master thread)

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Old Jun 9, 2025 | 8:54 am
  #211  
FlyFreakquently
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Attempts to search for flights to book are yielding the classic "our system is having trouble" message. Anyone else?
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Old Jun 9, 2025 | 9:02 am
  #212  
Drwaz99
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Originally Posted by FlyFreakquently
Attempts to search for flights to book are yielding the classic "our system is having trouble" message. Anyone else?
Yep. Also viewing/changing booked trips freezes the page. App worked as a workaround for me tho.
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Old Jun 9, 2025 | 9:04 am
  #213  
Antarius
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Originally Posted by FlyFreakquently
Attempts to search for flights to book are yielding the classic "our system is having trouble" message. Anyone else?
Working for me. Android app version 2025.12
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Old Jun 9, 2025 | 9:42 am
  #214  
bse118
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Originally Posted by FlyFreakquently
Attempts to search for flights to book are yielding the classic "our system is having trouble" message. Anyone else?
Yep. Intermittently today. Slightly better if using incognito mode.

It's amazing to me how AA seems to just be fine with their website being so bad at doing the primary job of selling tickets....
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Old Jun 9, 2025 | 10:04 am
  #215  
WannaTheater
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Originally Posted by FlyFreakquently
Attempts to search for flights to book are yielding the classic "our system is having trouble" message. Anyone else?
Happening here as well.
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Old Jun 9, 2025 | 11:48 am
  #216  
lamscott
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Is it still down for everyone?
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Old Sep 5, 2025 | 10:02 am
  #217  
ft4lyf
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AA.com award search not working (firefox/chrome) (thread may be merged)
Hello all - AA.com not working for award searches. Keeps getting back to the search page (American Airlines - Book flights) once you hit "SEARCH".

I tried firefox and Chrome. Neither works. (Windows Laptop)
Happening since last night.

Not sure if others are having similar issues.

Was able to use the app to search and issue ticket.
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Old Sep 5, 2025 | 11:08 am
  #218  
USFlyerUS
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It's working fine for me on Chrome.
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Old Sep 5, 2025 | 11:12 am
  #219  
ft4lyf
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Originally Posted by USFlyerUS
It's working fine for me on Chrome.
Thats good to know. Hopefully was just some temporary glitch
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Old Sep 18, 2025 | 9:36 am
  #220  
SJCFlyerLG
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Website Issues
Am I the only one experiencing really annoying failures using aa.com to book flights? FOr the past month, I have been seeing "Our System is Having Trouble" errors, especially when I change the date on a search. It takes repeated efforts to get responses. I have also had problems having to hit the "Continue" button multiple times before the flight search actually starts. Today I have a new problem: when attempting to log in using my bookmark to aa.com I frequently see "Access denied". I normally use Chrome, but I see the same thing using Edge and Firefox. I have restarted, cleared cookies, etc. but these problems keep happening. I have zero problems using the Delta and UA site.

And for some reason, I get sent to the Dominican Republic site (aa.com/homepage.do) even though I have North America and United States selected.
Last edited by SJCFlyerLG; Sep 18, 2025 at 9:43 am
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Old Sep 18, 2025 | 10:10 am
  #221  
MarkY123
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Originally Posted by SJCFlyerLG
And for some reason, I get sent to the Dominican Republic site (aa.com/homepage.do) even though I have North America and United States selected.
I believe the .do has nothing to do with the Dominican Republic in this context, it's a common extension for web pages implemented using Apache Struts or other Java technologies: https://en.wikipedia.org/wiki/Apache_Struts
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Old Sep 18, 2025 | 10:12 am
  #222  
Antarius
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You can't spell <manure> without AA IT.

This is a long thread chronicling it's general manureness:
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Last edited by aztimm; Sep 18, 2025 at 10:37 am Reason: removed link to this thread after merge
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Old Sep 19, 2025 | 11:27 am
  #223  
sdix
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Originally Posted by SJCFlyerLG
Am I the only one experiencing really annoying failures using aa.com to book flights? FOr the past month, I have been seeing "Our System is Having Trouble" errors, especially when I change the date on a search. It takes repeated efforts to get responses. I have also had problems having to hit the "Continue" button multiple times before the flight search actually starts. Today I have a new problem: when attempting to log in using my bookmark to aa.com I frequently see "Access denied". I normally use Chrome, but I see the same thing using Edge and Firefox. I have restarted, cleared cookies, etc. but these problems keep happening. I have zero problems using the Delta and UA site.

And for some reason, I get sent to the Dominican Republic site (aa.com/homepage.do) even though I have North America and United States selected.
I've been trying to book a multi city itinerary for 3 days now but keep getting the "trouble" message.

Finally gave up and Virgin/Delta now have my next trip.
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Old Oct 2, 2025 | 4:35 pm
  #224  
WannaTheater
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Today on the AA website, I am noticing when I reverse the from and to cities by clicking the arrows button, it immediately executes the search (not allowing me to change the date, etc). Anyone else seeing this? (Chrome on a PC)
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Old Oct 5, 2025 | 2:02 pm
  #225  
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Originally Posted by WannaTheater
Today on the AA website, I am noticing when I reverse the from and to cities by clicking the arrows button, it immediately executes the search (not allowing me to change the date, etc). Anyone else seeing this? (Chrome on a PC)
Yep, have been noticing same thing for 4-5 days, using Edge on a PC. It's distracting & driving me a little nutty. Can't use anymore as a shortcut on changing one of the airports. I thought it worked just fine before. 🙄
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