Jan 14, 2024, 1:29 pm
Last edit by: JY1024
Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
If the website doesn't work try the app, or vice versa.
aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
Drunkmuppet: Go to book flights->advanced->clearhistory.
azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
"Flight / Fare selected no longer available; please modify your request" common booking error
For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
If the website doesn't work try the app, or vice versa.
aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
Drunkmuppet: Go to book flights->advanced->clearhistory.
azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
"Flight / Fare selected no longer available; please modify your request" common booking error
For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
aa.com website / app down, glitch, bug, etc. (master thread)
Dec 13, 2024 | 3:31 pm
#136
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Explorist
Posts: 13,295
Dec 13, 2024 | 8:03 pm
#137
Join Date: Oct 2018
Location: Seattle, Sitges and London
Programs: BA, IB, Star, Skyteam, Vueling, Accor, Hilton
Posts: 17
An upcoming flight has noted my AA Advantage account as Loyalty Club. I wish to change to my BAEC account and have contacted the main sales/booking desk, the Advantage club call centre and emailed in a request. However, no one has been able to amend data, all attempts by AA staff have failed. Reasons given included ‘it is only a 7 digit field, BAEC accounts are 8 digit’, ‘this is a known problem, I have escalated it’ and ‘ask BA’. I am staying calm, but this seems odd. Any advice on next steps .
Dec 16, 2024 | 8:09 am
#138
FlyerTalk Evangelist
Join Date: Jul 2002
Location: Still going through ORD security when boarding has already started
Programs: AA EXP, UA Silver, HH Gold, Bonvoy Gold, IHG Plat, Hyatt Disco, Reno Air MEGA Platinum
Posts: 10,322
Seems like a pretty big miss on AA's part, but then again, this is a whole thread about AA misses...
Dec 24, 2024 | 6:31 am
#139
Join Date: Jan 2010
Programs: AA Exec Plat | Bonvoy Lifetime Plat
Posts: 131
https://www.flyertalk.com/forum/35523045-post677.html
Same issue that happened to me a few years back happened to my wife yesterday:
She checked into her flight via the app and received a boarding pass, yet the pass doesn't scan and the gate agent says 'you are not checked in' - despite showing them a boarding pass. She was ultimately able to get on but the gate agent was telling her to go ground side to get it sorted but then finally did it herself with 5 key presses once everyone else had boarded the flight - this was after telling my wife "you aren't getting on this plane". As my wife stood there waiting to the side she was imagining missing Christmas and frustrated beyond belief at the whole situation - after all she did check in and had the pass to prove it! She even had to scan the pass to get through TSA!
The thing in common between the 2 times is both trips had outbound and return flights within one day of each other and in both cases we checked in for the return right at the 24 hour mark upon receiving the email/alert from AA. My guess is there is some glitch in a process that closes out the first flight that invalidates the check in for the return?
Going forward I will avoid checking in soon after the 24 hour mark and always get a paper pass at the kiosk as this will 1) hopefully validate or recheck in if our app checkin was invalidated 2) prevent the gate agents from being able to blame our phone for the problem.
No idea if AA IT is aware of this glitch but something they need to get resolved!
Same issue that happened to me a few years back happened to my wife yesterday:
She checked into her flight via the app and received a boarding pass, yet the pass doesn't scan and the gate agent says 'you are not checked in' - despite showing them a boarding pass. She was ultimately able to get on but the gate agent was telling her to go ground side to get it sorted but then finally did it herself with 5 key presses once everyone else had boarded the flight - this was after telling my wife "you aren't getting on this plane". As my wife stood there waiting to the side she was imagining missing Christmas and frustrated beyond belief at the whole situation - after all she did check in and had the pass to prove it! She even had to scan the pass to get through TSA!
The thing in common between the 2 times is both trips had outbound and return flights within one day of each other and in both cases we checked in for the return right at the 24 hour mark upon receiving the email/alert from AA. My guess is there is some glitch in a process that closes out the first flight that invalidates the check in for the return?
Going forward I will avoid checking in soon after the 24 hour mark and always get a paper pass at the kiosk as this will 1) hopefully validate or recheck in if our app checkin was invalidated 2) prevent the gate agents from being able to blame our phone for the problem.
No idea if AA IT is aware of this glitch but something they need to get resolved!
Dec 24, 2024 | 6:51 am
#141
Join Date: Dec 2011
Location: DSM
Programs: UA 1K MM, AA EP 250K, DL PL 750K, HH Dia, Marriott Gld, Natl Ex
Posts: 794
On Friday, 20th morning, something similar happened to me (and about 60% of other passengers) at SAN. Had checked in via the app, had boarding pass (and screen shot), and checked a bag. Got to airport 3hr early to PACKED lobby and long lines everywhere. Went to kiosk and instead of boarding pass and bag tag, got two pieces of paper that said something along the lines of "we had trouble retrieving your boarding pass/bag tag. See agent." Ninety minutes later (only 1 agent working priority line) finally got bag tagged, but still no paper boarding pass. Remarkably, the agent was cool and kind to me and everyone before me. Fog rolled in, flight delayed, missed connection in PHX but luckily still had a couple seats left on last available flight home to DSM. Spent 5hrs in Club, got work done and home 6hrs late. I love the folks at AA, but geeze their tech and logistical crew-movement, maintenance, flight handling leave a lot to be desired. They saved me during the pandemic as only airline with any significant service out of DSM but were awful before and now again after. LOTS of room for improvement.
Last edited by dorisrpas; Dec 26, 2024 at 7:07 am Reason: Corrected typo DAM to DSM
Dec 24, 2024 | 7:08 am
#142
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
https://www.flyertalk.com/forum/35523045-post677.html
Same issue that happened to me a few years back happened to my wife yesterday:
She checked into her flight via the app and received a boarding pass, yet the pass doesn't scan and the gate agent says 'you are not checked in' - despite showing them a boarding pass. She was ultimately able to get on but the gate agent was telling her to go ground side to get it sorted but then finally did it herself with 5 key presses once everyone else had boarded the flight - this was after telling my wife "you aren't getting on this plane". As my wife stood there waiting to the side she was imagining missing Christmas and frustrated beyond belief at the whole situation - after all she did check in and had the pass to prove it! She even had to scan the pass to get through TSA!
The thing in common between the 2 times is both trips had outbound and return flights within one day of each other and in both cases we checked in for the return right at the 24 hour mark upon receiving the email/alert from AA. My guess is there is some glitch in a process that closes out the first flight that invalidates the check in for the return?
Going forward I will avoid checking in soon after the 24 hour mark and always get a paper pass at the kiosk as this will 1) hopefully validate or recheck in if our app checkin was invalidated 2) prevent the gate agents from being able to blame our phone for the problem.
No idea if AA IT is aware of this glitch but something they need to get resolved!
Same issue that happened to me a few years back happened to my wife yesterday:
She checked into her flight via the app and received a boarding pass, yet the pass doesn't scan and the gate agent says 'you are not checked in' - despite showing them a boarding pass. She was ultimately able to get on but the gate agent was telling her to go ground side to get it sorted but then finally did it herself with 5 key presses once everyone else had boarded the flight - this was after telling my wife "you aren't getting on this plane". As my wife stood there waiting to the side she was imagining missing Christmas and frustrated beyond belief at the whole situation - after all she did check in and had the pass to prove it! She even had to scan the pass to get through TSA!
The thing in common between the 2 times is both trips had outbound and return flights within one day of each other and in both cases we checked in for the return right at the 24 hour mark upon receiving the email/alert from AA. My guess is there is some glitch in a process that closes out the first flight that invalidates the check in for the return?
Going forward I will avoid checking in soon after the 24 hour mark and always get a paper pass at the kiosk as this will 1) hopefully validate or recheck in if our app checkin was invalidated 2) prevent the gate agents from being able to blame our phone for the problem.
No idea if AA IT is aware of this glitch but something they need to get resolved!
Dec 24, 2024 | 8:40 am
#143
Join Date: Jul 2011
Posts: 2,696
https://www.flyertalk.com/forum/35523045-post677.html
The thing in common between the 2 times is both trips had outbound and return flights within one day of each other and in both cases we checked in for the return right at the 24 hour mark upon receiving the email/alert from AA. My guess is there is some glitch in a process that closes out the first flight that invalidates the check in for the return?
Going forward I will avoid checking in soon after the 24 hour mark and always get a paper pass at the kiosk as this will 1) hopefully validate or recheck in if our app checkin was invalidated 2) prevent the gate agents from being able to blame our phone for the problem.
The thing in common between the 2 times is both trips had outbound and return flights within one day of each other and in both cases we checked in for the return right at the 24 hour mark upon receiving the email/alert from AA. My guess is there is some glitch in a process that closes out the first flight that invalidates the check in for the return?
Going forward I will avoid checking in soon after the 24 hour mark and always get a paper pass at the kiosk as this will 1) hopefully validate or recheck in if our app checkin was invalidated 2) prevent the gate agents from being able to blame our phone for the problem.
Dec 24, 2024 | 11:52 am
#144
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,463
I echo this sentiment. There are too many things that can go wrong (AA IT Failure, Battery running out, Lack of internet connectivity, Random phone problem, etc.), so just spending an extra 15 seconds to print it is always good to have, at least as a backup.
Dec 29, 2024 | 10:48 am
#146
Join Date: Oct 2006
Location: Madison WI
Programs: AA EXP, LT Plt, 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,829
It would appear the pass on your phone is/was valid - it was just not tied into other systems correctly. I've never had this happen, but being an old-school paper type person, I usually also print BPs from website after APP checkin to make sure that works, and almost always get a card BP from an agent at the AP. Takes longer, but I feel better about it. And now that many TSA checkpoints no longer need the BPs (precheck), I feel better having the card in my pocket. Yes, it takes time, but usually not that much. (I usually get all BPs and clear security at smaller stations. My practice woudl probably change if I checked in at a major hub every time!)
Dec 29, 2024 | 11:24 am
#147
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,881
The thing in common between the 2 times is both trips had outbound and return flights within one day of each other and in both cases we checked in for the return right at the 24 hour mark upon receiving the email/alert from AA. My guess is there is some glitch in a process that closes out the first flight that invalidates the check in for the return?
Jan 2, 2025 | 5:30 pm
#148
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,247
Started looking for flights, this happened to be DFW-LHR, not that is causing the issue, but got:
Our system is having troublePlease try again or come back later.
Makes it really hard to plan and book flights.
At first I resubmitted several times getting this message.
Between looking for this thread to see if others were having issues today and then resubmitting the flights again, it started working.
This falls under the category of 'you've got just one thing to do', this type of thing should not happen for your core IT functionality. And I know my expectations are too high.
Our system is having troublePlease try again or come back later.
Makes it really hard to plan and book flights.
At first I resubmitted several times getting this message.
Between looking for this thread to see if others were having issues today and then resubmitting the flights again, it started working.
This falls under the category of 'you've got just one thing to do', this type of thing should not happen for your core IT functionality. And I know my expectations are too high.
Jan 19, 2025 | 2:25 pm
#149
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,925
Today in AA.com "fun":
The "sorter" arrows in the flight search results page have stopped working for me. Can't sort results by price...by schedule...by duration. None of it. Clicking the arrows does nothing...
In Chrome...both in standard and in incognito mode.
Anyone else seeing this?
(aa.com is such a basketcase..)
The "sorter" arrows in the flight search results page have stopped working for me. Can't sort results by price...by schedule...by duration. None of it. Clicking the arrows does nothing...
In Chrome...both in standard and in incognito mode.
Anyone else seeing this?
(aa.com is such a basketcase..)
Jan 19, 2025 | 3:16 pm
#150
Join Date: Nov 2008
Location: Minnesota
Programs: AA EXP; United 1K, Delta, IHG Plat Amb, PE, Marriott/Hilton Gold
Posts: 943
Today in AA.com "fun":
The "sorter" arrows in the flight search results page have stopped working for me. Can't sort results by price...by schedule...by duration. None of it. Clicking the arrows does nothing...
In Chrome...both in standard and in incognito mode.
Anyone else seeing this?
(aa.com is such a basketcase..)
The "sorter" arrows in the flight search results page have stopped working for me. Can't sort results by price...by schedule...by duration. None of it. Clicking the arrows does nothing...
In Chrome...both in standard and in incognito mode.
Anyone else seeing this?
(aa.com is such a basketcase..)
i tried to report today and couldnt get through.
i still hate that we have to drill down to figure out if basic or main or business or first. That extra step can make the sort practically useless anyway since it only sorts for the lowest category (basic or business)