ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
Jan 1, 2017, 3:30 pm
#1
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Original Poster
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,416
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
Welcome to the 2018 "AA.com website/app isn't working..." thread. Please see wiki above for more information. Thanks! 
/AA Moderators
(For reference, previous years’ threads are linked to in the Wikipost.
/AA Moderators (For reference, previous years’ threads are linked to in the Wikipost.
Last edited by JDiver; Jan 12, 2018 at 5:57 pm Reason: Update
Feb 6, 2017, 7:45 pm
#2
Join Date: Dec 2015
Posts: 72
AA web issues (to merge)
Anyone else experiencing issues with nearly empty flights in coach only showing refundable tickets for sale and first class. First class showing lower than ticket in coach.
Feb 7, 2017, 12:12 am
#3
Join Date: Jan 2009
Programs: AA Plat
Posts: 17
yup! Been bugging me all night. I see it on flights to Mexico from DFW or PHX, specifically MZT or MEX. Flights are empty yet it says only Y is available. Anyone else know what's going on?
Feb 7, 2017, 6:07 am
#4
Join Date: Dec 2015
Posts: 72
I am hoping that American airlines finds the issues and corrects soon.
I searched a bunch of random dates for the cities I am looking at, and they were like that pretty much from the beginning of March into the summer.
Feb 20, 2017, 6:49 pm
#5
Join Date: Jan 2009
Programs: AA Plat
Posts: 17
The issues are back, AA is showing a economy cabin sold out now but when you check the seat map it has 95% of the seats available! What is going on?
Feb 21, 2017, 12:52 pm
#6
Join Date: May 2006
Location: DFW
Programs: AA EXP, AA MM, Hilton Honors Diamond
Posts: 122
I had the same issue today trying to book DFW-PHX for March 4th. AA.com showed only 2 flights with economy available and they were priced at $1000+ for a one-way. I looked at the seatmaps for the sold out flights and they were wiiiide open. I called the EXP desk and she said they showed plenty of main cabin inventory on their end on all of the flights. I was able to book a $210 one way over the phone for a flight that said economy was sold out on the website. AA.com has some serious glitches going on.
Feb 22, 2017, 8:56 am
#7
Join Date: Jul 2010
Location: RDU
Programs: AA EXP; Marriott Titanium; Globalist
Posts: 376
aa.com very very slow last night and this morning
Has anyone else experienced long delays at aa.com in loading and then moving around? I was checking on award travel and it just sat and sat for 30 minutes so gave up. This morning aa.com won't even load as it usually does.
Is this related to issues in PHL this morning?
Is this related to issues in PHL this morning?
Feb 22, 2017, 9:01 am
#8
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,786
I had the same issue today trying to book DFW-PHX for March 4th. AA.com showed only 2 flights with economy available and they were priced at $1000+ for a one-way. I looked at the seatmaps for the sold out flights and they were wiiiide open. I called the EXP desk and she said they showed plenty of main cabin inventory on their end on all of the flights. I was able to book a $210 one way over the phone for a flight that said economy was sold out on the website. AA.com has some serious glitches going on.
Feb 22, 2017, 4:13 pm
#9
Join Date: Jul 2007
Location: NYC-BNA
Programs: Lifetime Plat/4mm miles, Starwood, HiltonHonors
Posts: 657
For the last two days, the website lets me build a multi-city itin, then when I go to lock it in, it tells me I need to add a return date (which of course is in there) and then goes back to the landing page. I tried it on another browser and it sends me to the aa.com/fr (French) landing page. I'm just booking on Delta when it does this. Any idea what's happening? Browsers are up to date and ad blockers turned off.
Feb 22, 2017, 4:17 pm
#10
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Ur other browser history/website data needs to be erased. U must have used it in France at some point and it is now set to default to .fr
For the last two days, the website lets me build a multi-city itin, then when I go to lock it in, it tells me I need to add a return date (which of course is in there) and then goes back to the landing page. I tried it on another browser and it sends me to the aa.com/fr (French) landing page. I'm just booking on Delta when it does this. Any idea what's happening? Browsers are up to date and ad blockers turned off.
Feb 22, 2017, 6:35 pm
#11
Join Date: Jul 2010
Location: RDU
Programs: AA EXP; Marriott Titanium; Globalist
Posts: 376
Has anyone else experienced long delays at aa.com in loading and then moving around? I was checking on award travel and it just sat and sat for 30 minutes so gave up. This morning aa.com won't even load as it usually does.
Is this related to issues in PHL this morning?
Is this related to issues in PHL this morning?
Feb 22, 2017, 8:21 pm
#12
Join Date: Jul 2007
Location: NYC-BNA
Programs: Lifetime Plat/4mm miles, Starwood, HiltonHonors
Posts: 657
Thanks, you're right, clearing the history/cookies got it back to the US landing page. But everytime I build a multicity trip, it asks me to log in, and as soon as I do it takes me back to zero — rebuil all the flights. Over and over. No idea why.
Jan 12, 2018, 1:21 pm
#13
Join Date: Aug 2004
Location: RIC
Programs: AA Plat, HH Gold
Posts: 296
AA Website Not Working
Anyone else experiencing problems with AA. com? It is not letting me select flights for a reservation. I keep getting the 504-Time-out message.
Jan 12, 2018, 1:24 pm
#14
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
Same here.
Jan 12, 2018, 1:31 pm
#15
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,241
