Jan 14, 2024, 1:29 pm
Last edit by: JY1024
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
aa.com website / app down, glitch, bug, etc. (master thread)
Jan 19, 2025 | 3:40 pm
#151
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,925
That's annoying yes. ...but it hardly many makes the sort practically useless. Sorting by duration and arrival times is still quite useful. And most of the time the low "basic" fares align to the flights with the low standard fares as well.
Jan 19, 2025 | 6:20 pm
#152
Join Date: Jul 2011
Posts: 2,697
yep saw it starting yesterday. Also, in Safari on iPad, I get kicked out entirely when I search for flights.
i tried to report today and couldn’t get through.
i still hate that we have to drill down to figure out if basic or main or business or first. That extra step can make the sort practically useless anyway since it only sorts for the lowest category (basic or business)
i tried to report today and couldn’t get through.
i still hate that we have to drill down to figure out if basic or main or business or first. That extra step can make the sort practically useless anyway since it only sorts for the lowest category (basic or business)
ugh
Jan 20, 2025 | 9:33 am
#153
Join Date: Jun 2021
Location: LAX/SFO
Posts: 521
Reviving an old thread as I am facing this exact issue of "THIS PAGE MUST HAVE TAKEN FLIGHT" error which should have been the payment page.
Using chrome. Never had an issue until recently. Have tried clearing cookies etc. My fix though was using incognito and that works. Can't seem to figure out why the non-incog version didn't work.
Using chrome. Never had an issue until recently. Have tried clearing cookies etc. My fix though was using incognito and that works. Can't seem to figure out why the non-incog version didn't work.
Jan 20, 2025 | 3:06 pm
#154
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,715
Reviving an old thread as I am facing this exact issue of "THIS PAGE MUST HAVE TAKEN FLIGHT" error which should have been the payment page.
Using chrome. Never had an issue until recently. Have tried clearing cookies etc. My fix though was using incognito and that works. Can't seem to figure out why the non-incog version didn't work.
Using chrome. Never had an issue until recently. Have tried clearing cookies etc. My fix though was using incognito and that works. Can't seem to figure out why the non-incog version didn't work.
Jan 20, 2025 | 3:43 pm
#155
Join Date: Nov 2008
Location: Minnesota
Programs: AA EXP; United 1K, Delta, IHG Plat Amb, PE, Marriott/Hilton Gold
Posts: 943
This new interface loses so many options and adds so many steps to try to find "real" fares. The latest round of "errors" are probably destined to become "features" when they dont hear enough complaints.
It has quickly gone from bad to worse this week
It has quickly gone from bad to worse this week
Jan 20, 2025 | 3:54 pm
#156
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,715
Based on other threads, they definitely rolled out some bad changes this week.
Jan 22, 2025 | 6:14 am
#157
Join Date: Nov 2008
Location: Minnesota
Programs: AA EXP; United 1K, Delta, IHG Plat Amb, PE, Marriott/Hilton Gold
Posts: 943
Looks like at least the sort is fixed. A few other changes came through at the same time. The funny one I saw - I pulled down the main fare option and now got basic, main and Business. Go figure.
Still good luck if you are looking for non-basic or first. You will have to pull down every fare category separately to find the fares. This is a continuing annoyance.
Still good luck if you are looking for non-basic or first. You will have to pull down every fare category separately to find the fares. This is a continuing annoyance.
Jan 22, 2025 | 9:21 pm
#159
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,925
Looks like at least the sort is fixed. A few other changes came through at the same time. The funny one I saw - I pulled down the main fare option and now got basic, main and Business. Go figure.
Still good luck if you are looking for non-basic or first. You will have to pull down every fare category separately to find the fares. This is a continuing annoyance.
Still good luck if you are looking for non-basic or first. You will have to pull down every fare category separately to find the fares. This is a continuing annoyance.
Non-functional.
Jan 23, 2025 | 5:31 am
#160
Join Date: Nov 2008
Location: Minnesota
Programs: AA EXP; United 1K, Delta, IHG Plat Amb, PE, Marriott/Hilton Gold
Posts: 943
Jan 23, 2025 | 7:40 am
#161
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,715
Sorter arrows are completely functional for me, but first does show up under main fare dropdown (as well as main select, which wasn't showing before since I already have everything included there with status)
Jan 23, 2025 | 10:19 am
#162
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,925
lol
Jan 23, 2025 | 10:28 am
#163
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,715
It seems that they do canary/blue-green/a-b testing, whereas they deploy to a small amount of users and slowly increase over time if there are no issues, which is why some of us have issues and others don't.
Jan 23, 2025 | 10:32 am
#164
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Explorist
Posts: 13,296
Cynical, yes - but I have never seen A/B testing where one of the options is repeatedly straight up broken.
Feb 3, 2025 | 10:30 am
#165
Join Date: Jul 2015
Posts: 13
Anybody still having the blue banner "connection error while retrieving your reservations" message in the iOS mobile app? And won't show any of my upcoming trips on the home page
has been there for me ever since that big nationwide data/downage issue that hit a ton of companies a few months back
tried uninstall, logging out, chatting support, etc and nothing will fix it... (sorry can't post pic of the blue banner, i'm too new)
has been there for me ever since that big nationwide data/downage issue that hit a ton of companies a few months back
tried uninstall, logging out, chatting support, etc and nothing will fix it... (sorry can't post pic of the blue banner, i'm too new)
Anybody know of a solution? It’s getting really annoying. Won’t show any of my upcoming flights, thinks a past flight from November is upcoming and displays it in that space….