Jan 14, 2024, 1:29 pm
Last edit by: JY1024
Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
If the website doesn't work try the app, or vice versa.
aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
Drunkmuppet: Go to book flights->advanced->clearhistory.
azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
"Flight / Fare selected no longer available; please modify your request" common booking error
For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
If the website doesn't work try the app, or vice versa.
aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
Drunkmuppet: Go to book flights->advanced->clearhistory.
azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
"Flight / Fare selected no longer available; please modify your request" common booking error
For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
aa.com website / app down, glitch, bug, etc. (master thread)
May 27, 2024 | 12:24 pm
#106
Join Date: May 2024
Location: BRN
Programs: AY+ PLAT, (ex BA Gold), SAS GOLD, M&M FTL / *S, IHG Gold, Marriott Plat, SBB GA First Class
Posts: 1,667
Finally I got an answer from AA about my website complain. It seems that they just sent a general answer and at the end nothing will happen. At least for customer outside US/UK market.
I don't need a reservation team to help me I just want to have a working website where I can book flight without any issues or hassle.
On behalf of American Airlines, We apologize that you are having difficulty with our website. Our Web Services team will be happy to assist you and can be reached daily at 1-800-222-2377. Additionally, a list of FAQs for our website and mobile app can be found by clicking here.
More so, It is our goal to provide a pleasant experience every time you interact with us. While I can understand your desire to have this matter taken care of, our Reservations team would be the best team to assist you with future travel reservations.
You are welcome to reach out through Chat at aa.com/chatnow. Representatives are available around the clock and will be happy to assist you.
Thank you for making us aware of the situation you encountered on your American Airlines flight, Mr X. We are always looking for ways to improve our service and appreciate your giving us this opportunity. Please allow us the privilege of welcoming you on board again soon.
More so, It is our goal to provide a pleasant experience every time you interact with us. While I can understand your desire to have this matter taken care of, our Reservations team would be the best team to assist you with future travel reservations.
You are welcome to reach out through Chat at aa.com/chatnow. Representatives are available around the clock and will be happy to assist you.
Thank you for making us aware of the situation you encountered on your American Airlines flight, Mr X. We are always looking for ways to improve our service and appreciate your giving us this opportunity. Please allow us the privilege of welcoming you on board again soon.
Jun 3, 2024 | 10:35 am
#107
Join Date: May 2002
Location: Valencia, Spain
Posts: 816
Unable to pay for award reservation online
I booked a partner award today on CX/JL for December but when I tried to pay for it (taxes) using my saved credit card, I kept getting an error message like "Something went wrong......" or "Our system is having trouble......."
Eventually called Web Services and they said they were aware of the problem and only way to pay for it is to put it on hold and then call them to manually process a payment. (He could not say how long the problem has been ongoing or when it would be fixed!)
I did the manual payment and it ticketed instantly and I could see the booking on both CX and JL websites. (However CX would not let me assign seats, but on JL website I could assign seats for both JL and CX flights.)
Eventually called Web Services and they said they were aware of the problem and only way to pay for it is to put it on hold and then call them to manually process a payment. (He could not say how long the problem has been ongoing or when it would be fixed!)
I did the manual payment and it ticketed instantly and I could see the booking on both CX and JL websites. (However CX would not let me assign seats, but on JL website I could assign seats for both JL and CX flights.)
Jun 3, 2024 | 2:37 pm
#108
FlyerTalk Evangelist
Join Date: Aug 2017
Posts: 12,049
Thank you AA.com for not allowing me purchase an award ticket with one-stop connection (via DFW). I ended up getting an award ticket with two connections (CLT and RDU). Each flight was nearly flawless, if not flawless, on time arrival (with less than an hour of connection time), and I slept like a baby on all three flights.
The flight ex-DFW ended up canceling - good looking out
The flight ex-DFW ended up canceling - good looking out
Jun 4, 2024 | 4:00 am
#109
Join Date: Oct 2019
Programs: OW Emerald / BAEC Gold
Posts: 507
Thank you AA.com for not allowing me purchase an award ticket with one-stop connection (via DFW). I ended up getting an award ticket with two connections (CLT and RDU). Each flight was nearly flawless, if not flawless, on time arrival (with less than an hour of connection time), and I slept like a baby on all three flights.
The flight ex-DFW ended up canceling - good looking out
The flight ex-DFW ended up canceling - good looking out
Anyway couple of days ago my colleague was trying to buy himself last minute one way ticket on TATL flight, but the very same problem. He was in US and was trying to use MC card issued by European bank and ended up calling the agent instead. Crazy that such a problem last for more than 3 months and who knows how long it was there before.
Jun 18, 2024 | 9:51 pm
#110
Join Date: Mar 2020
Location: NYC
Programs: AA Platinum Pro, BA Gold, Delta Platinum Medallion, Hilton Gold, Marriott Gold, IHG Gold, BW Diamond
Posts: 12
Getting this error after searching for and purchasing a series of award tickets 
ERR_HTTP2_PROTOCOL_ERROR
This site can’t be reached
The webpage at htt ps :/ / ww w. aa.com/loy alty/ login/su bmit might be temporarily down or it may have moved permanently to a new web address.ERR_HTTP2_PROTOCOL_ERROR
Jul 30, 2024 | 7:41 am
#111
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,871
Well, I am outside the US currently, and want to book some tickets. I can fully utilize the US website, but the minute I try to log on, I end up at this page: https://www.aa.com/sorry.html
It was intermittent for a while, but now it's pretty much constant. Mrs. Pickles has the same problem.
Any thoughts?
It was intermittent for a while, but now it's pretty much constant. Mrs. Pickles has the same problem.
Any thoughts?
Jul 30, 2024 | 4:05 pm
#112
Join Date: Sep 2011
Location: SFO/SJC
Programs: AA Gold SPG Gold HH GLD Hyatt EXP
Posts: 1,264
I will try my query here, but let me know if there is a better thread. Is anyone able to redeem miles for a transcon in F from IND to SFO via JFK? I can only get business to show up but no F. It should be available at some price as it would be all AA metal.
Please advise.
Please advise.
Sep 12, 2024 | 9:16 am
#113
Join Date: Dec 2004
Location: CLT - daily decks
Programs: AA EXP
Posts: 202
broken link?
To check seat maps, I use the "Plan Travel" tab, then "Flight schedules and notifications" sequence on the website. This now seems to only send me to "Book flights" page. Does anyone else see this? [Windows 10 / Firefox]
Sep 17, 2024 | 12:20 pm
#114
Join Date: Aug 2009
Location: TN
Programs: DL 2MM, AA EP, UA S, HH S, MR LT Titanium, National Exec
Posts: 363
Is anyone else experiencing this issue on the Android mobile app. I try to go into details on an existing reservation and it just spins. Works fine on the website (although slow).
Sep 26, 2024 | 7:32 am
#115
Join Date: Jul 2015
Posts: 13
blue banner "connection error" in app
Anybody still having the blue banner "connection error while retrieving your reservations" message in the iOS mobile app? And won't show any of my upcoming trips on the home page
has been there for me ever since that big nationwide data/downage issue that hit a ton of companies a few months back
tried uninstall, logging out, chatting support, etc and nothing will fix it... (sorry can't post pic of the blue banner, i'm too new)
has been there for me ever since that big nationwide data/downage issue that hit a ton of companies a few months back
tried uninstall, logging out, chatting support, etc and nothing will fix it... (sorry can't post pic of the blue banner, i'm too new)
Oct 12, 2024 | 11:51 am
#116
Join Date: Oct 2019
Posts: 4
Unable to book any partner award flights
Not sure if it's just my account somehow but since yesterday I noticed that whenever I try to book [trying to get to the select passengers screen] I get the dreaded "Choose a different flight or fareWe're sorry but at least one of the flights or fares you chose is no longer available" message.
That's not an issue when I select an award flight on AA only metal or Alaska.
For example I've tried award flights between JFK - LHR direct flight on BA for random dates going as far as August 2025 but unable to book through desktop, phone browser or app.
Can anyone confirm if they're experiencing the same issue or is it just me?
Thanks
That's not an issue when I select an award flight on AA only metal or Alaska.
For example I've tried award flights between JFK - LHR direct flight on BA for random dates going as far as August 2025 but unable to book through desktop, phone browser or app.
Can anyone confirm if they're experiencing the same issue or is it just me?
Thanks
Oct 12, 2024 | 12:18 pm
#117
Join Date: Oct 2024
Location: STL
Programs: AA EXP. Hilton Diamond
Posts: 6
I have issues with AA.com and Firefox .... When you get to seat selection it times out .. Same with coworkers... I sent email
to AA only to get a reply that says it seems to be a compatibility issue... yeah no kidding ...
to AA only to get a reply that says it seems to be a compatibility issue... yeah no kidding ...
Oct 12, 2024 | 12:20 pm
#118
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 24,796
Not sure if it's just my account somehow but since yesterday I noticed that whenever I try to book [trying to get to the select passengers screen] I get the dreaded "Choose a different flight or fareWe're sorry but at least one of the flights or fares you chose is no longer available" message.
That's not an issue when I select an award flight on AA only metal or Alaska.
For example I've tried award flights between JFK - LHR direct flight on BA for random dates going as far as August 2025 but unable to book through desktop, phone browser or app.
Can anyone confirm if they're experiencing the same issue or is it just me?
Thanks
That's not an issue when I select an award flight on AA only metal or Alaska.
For example I've tried award flights between JFK - LHR direct flight on BA for random dates going as far as August 2025 but unable to book through desktop, phone browser or app.
Can anyone confirm if they're experiencing the same issue or is it just me?
Thanks
Oct 12, 2024 | 1:57 pm
#119
Join Date: Oct 2019
Posts: 4
But since yesterday it is happening with all non AA award flights with far out dates into 2025. I've called AA reservations line and they've confirmed that there isn't any issue with my account, so I'm kind of lost as to what can be done about it as I want to book flights within next few weeks.
Last edited by canucktravels; Oct 12, 2024 at 1:58 pm Reason: Typos