Jan 14, 2024, 1:29 pm
Last edit by: JY1024
Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
If the website doesn't work try the app, or vice versa.
aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
Drunkmuppet: Go to book flights->advanced->clearhistory.
azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
"Flight / Fare selected no longer available; please modify your request" common booking error
For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
If the website doesn't work try the app, or vice versa.
aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
Drunkmuppet: Go to book flights->advanced->clearhistory.
azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
"Flight / Fare selected no longer available; please modify your request" common booking error
For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
aa.com website / app down, glitch, bug, etc. (master thread)
Mar 16, 2024 | 7:47 am
#16
Join Date: Dec 2011
Location: BOS, BWI, DCA, IAD
Programs: American, Delta, JetBlue, United
Posts: 2,401
Forgive me if this isn't the right place to ask this (new here).
I've been unable to log into aa.com for the past couple of days. Doesn't matter which browser, tried multiple computers, also cleared cache. Nothing works, so i'm guessing it's not my machines. I can use the website to look up flights, but when I try to log in, I get an error page saying "Our system is having trouble. Please wait a few moments and try again".
The app on my phone works fine, I was able to book my flights through there. But i'm wondering if I'm doing something stupid on my end regarding the website, or if others are having the same issue.
(I'm Platinum Pro, not new to booking flights)
Thanks
I've been unable to log into aa.com for the past couple of days. Doesn't matter which browser, tried multiple computers, also cleared cache. Nothing works, so i'm guessing it's not my machines. I can use the website to look up flights, but when I try to log in, I get an error page saying "Our system is having trouble. Please wait a few moments and try again".
The app on my phone works fine, I was able to book my flights through there. But i'm wondering if I'm doing something stupid on my end regarding the website, or if others are having the same issue.
(I'm Platinum Pro, not new to booking flights)
Thanks
I have had no difficulty logging in and checking possible award travel on aa.com during the past few days. I have not, however, sought to book a flight, so I don't know if part of the website is working well.
Last edited by JPG3392; Mar 16, 2024 at 7:49 am Reason: Added clarifying comment.
Mar 16, 2024 | 7:48 am
#17
Join Date: Mar 2024
Posts: 33
I assume this means you were able to log in then? I am not able to log in at all - I just get the error message.
Mar 16, 2024 | 9:13 am
#18
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,881
Mar 16, 2024 | 10:18 am
#19
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,661
Another poster mentioned this in the newbie thread and I replied there -- tl;dr I had the same problem, but it went away after changing my password from the app: NEWBIE LOUNGE 2024: Ask AA newbie questions here - flame-free thread
I suspect that the AA site maybe does not handle certain special characters in passwords (but others are ok) even though their password dialog claims otherwise (this could just be a red herring though)
I suspect that the AA site maybe does not handle certain special characters in passwords (but others are ok) even though their password dialog claims otherwise (this could just be a red herring though)
Mar 16, 2024 | 10:34 am
#21
Join Date: Dec 2013
Location: XNA
Programs: AA Exec Plat
Posts: 627
Just tried logging in, got an error message. Said I had six attempts before my account was locked. Tried again, no luck. Switched browsers, tried once, said my account had been locked.
Just called customer service, wait time is 30+ minutes. Will report back.
Added: I'm still logged in on the app, that seems to be fine.
Just called customer service, wait time is 30+ minutes. Will report back.
Added: I'm still logged in on the app, that seems to be fine.
Last edited by GrumpyYoungMan; Mar 16, 2024 at 10:35 am Reason: added information
Mar 16, 2024 | 11:02 am
#22
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,661
Just tried logging in, got an error message. Said I had six attempts before my account was locked. Tried again, no luck. Switched browsers, tried once, said my account had been locked.
Just called customer service, wait time is 30+ minutes. Will report back.
Added: I'm still logged in on the app, that seems to be fine.
Just called customer service, wait time is 30+ minutes. Will report back.
Added: I'm still logged in on the app, that seems to be fine.
Mar 16, 2024 | 11:26 am
#23
Join Date: Mar 2024
Posts: 33
So something is wonky with my account. The app works fine however.
I'm going to give it until Monday and if it hasn't fixed itself by then I guess I have to call.
ON EDIT - I understand what you're saying about changing my password in the app. I am reluctant to do this, as i'm afraid it may result in my being unable to log in on either the website or the app if something gets screwed up.
Mar 16, 2024 | 11:45 am
#24
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,661
The issue isn't my password. I did an experiment where I deliberately logged in with a wrong password - they system recognized that it was incorrect and I got the usual "incorrect password" page. When I log in with my correct password I get the "Our system is having trouble. Please wait a few moments and try again" error message.
So something is wonky with my account. The app works fine however.
I'm going to give it until Monday and if it hasn't fixed itself by then I guess I have to call.
ON EDIT - I understand what you're saying about changing my password in the app. I am reluctant to do this, as i'm afraid it may result in my being unable to log in on either the website or the app if something gets screwed up.
So something is wonky with my account. The app works fine however.
I'm going to give it until Monday and if it hasn't fixed itself by then I guess I have to call.
ON EDIT - I understand what you're saying about changing my password in the app. I am reluctant to do this, as i'm afraid it may result in my being unable to log in on either the website or the app if something gets screwed up.
I just did a test -- I tried to change my password to something that included a { and a % sign, because those were both present in my previous password. This causes the change password dialog to reject it as an invalid password (again despite the language saying "any combination of special characters, letters and numbers" is allowed)
So I theorize that they recently pushed some code change that for whatever reason chokes on one or both of those characters. And while the dialog prevents you from changing to a NEW password containing forbidden characters, they failed to take into account people whose EXISTING password contains one of those characters.
I can also say that at least * - ! are acceptable
Mar 16, 2024 | 11:55 am
#25
Join Date: Mar 2024
Posts: 33
Yes, to clarify, the issue is not with entering an incorrect password, it's with the actual composition of the correct password.
I just did a test -- I tried to change my password to something that included a { and a % sign, because those were both present in my previous password. This causes the change password dialog to reject it as an invalid password (again despite the language saying "any combination of special characters, letters and numbers" is allowed)
So I theorize that they recently pushed some code change that for whatever reason chokes on one or both of those characters. And while the dialog prevents you from changing to a NEW password containing forbidden characters, they failed to take into account people whose EXISTING password contains one of those characters.
I can also say that at least * - ! are acceptable
I just did a test -- I tried to change my password to something that included a { and a % sign, because those were both present in my previous password. This causes the change password dialog to reject it as an invalid password (again despite the language saying "any combination of special characters, letters and numbers" is allowed)
So I theorize that they recently pushed some code change that for whatever reason chokes on one or both of those characters. And while the dialog prevents you from changing to a NEW password containing forbidden characters, they failed to take into account people whose EXISTING password contains one of those characters.
I can also say that at least * - ! are acceptable
Thank you everyone!
Mar 18, 2024 | 9:34 am
#28
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Explorist
Posts: 13,291
However, the Manage my Trip screen on the mobile app is not working for me.
On an unrelated note, the Select a Meal UI is absolutely horrid. Instead of being by flight, it's one giant looping list. I have a PNR with 6 flights with meals and it's impossible to use.
Mar 18, 2024 | 9:49 am
#29
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,881
Oddly enough, I changed my password, and it worked once. Then, when I logged out and tried to log back in, it failed again. I had to again change my password, after which it now appears to be working.
And, yes, the meal UI is a mess. I like seeing all the flights on one screen, as it makes it easier to select different meals on different flights. However, for a given flight, I'm seeing the same options multiple times. And, the display is a mess when accessing it on my phone.
And, yes, the meal UI is a mess. I like seeing all the flights on one screen, as it makes it easier to select different meals on different flights. However, for a given flight, I'm seeing the same options multiple times. And, the display is a mess when accessing it on my phone.
Mar 18, 2024 | 9:56 am
#30
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Explorist
Posts: 13,291
I really don't understand what they were thinking. Spending money painting the front door while the roof is on fire; not to mention, they actively made it worse.
First set of options
Now they start to repeat
And repeat
and repeat. And then the next flight is buried in there