Jan 14, 2024, 1:29 pm
Last edit by: JY1024
Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
If the website doesn't work try the app, or vice versa.
aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
Drunkmuppet: Go to book flights->advanced->clearhistory.
azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
"Flight / Fare selected no longer available; please modify your request" common booking error
For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
If the website doesn't work try the app, or vice versa.
aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
Drunkmuppet: Go to book flights->advanced->clearhistory.
azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
"Flight / Fare selected no longer available; please modify your request" common booking error
For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
AA Forum Moderator Team
aa.com website / app down, glitch, bug, etc. (master thread)
Feb 18, 2026 | 8:29 pm
#256
Join Date: Nov 2025
Location: DFW
Programs: AAdvantage Platinum Pro, Clube Smiles (Gol)
Posts: 363
Does clearing your cookies/site data help? I sometimes get 431 errors on other pages and clearing cookies usually helps.
Mar 5, 2026 | 3:02 pm
#257
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,669
For the last couple days I've been getting this error trying to load promos in the Android app, and a similar error trying to view account/earning activity. Clearing app cache didn't help, but logging out and back in again seems to have fixed it, so if anyone else is seeing the same thing, give that a try...
Mar 5, 2026 | 9:04 pm
#258
Join Date: Oct 2013
Location: SFO
Programs: AA EXP, UA Plat, Hyatt Glob, Hilton Diamond, Marriott Plat
Posts: 6,242
Overheard last week during post-landing announcement while taxiing, the FA recommended that passengers just go to Google to check on connecting flight status since it's much faster than using the AA app.
Mar 6, 2026 | 4:06 pm
#259
Join Date: Oct 2006
Location: Madison WI
Programs: AA EXP, LT Plt, 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,831
For the last couple days I've been getting this error trying to load promos in the Android app, and a similar error trying to view account/earning activity. Clearing app cache didn't help, but logging out and back in again seems to have fixed it, so if anyone else is seeing the same thing, give that a try...
Mar 7, 2026 | 4:44 am
#260
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Searching for award flights this morning. On the calendar view, there is no longer a right arrow to move to the next month. There is only a left arrow to move to the previous month. (Search date was April 15, 2026, YUL-DOH, nonstop),
I am on iPad. Happens in both Safari and Chrome.
Can anyone else confirm?
I am on iPad. Happens in both Safari and Chrome.
Can anyone else confirm?
Mar 7, 2026 | 4:53 am
#261
Moderator, Argentina and FlyerTalk Evangelist
Join Date: Aug 2000
Location: MIA / EZE
Programs: Lord of Malbec & all Wines Argentine. AA EXP / Marriott Lifetime Gold / Hyatt Explorist / Hertz PC
Posts: 36,207
Great tip.... now, if I only knew how to clean only a single websites cache (and not the entire browsers, which is a pain to re login back to all the usual places).... not to mention how to do this for apps from my cellphone..... (sigh)
For the last couple days I've been getting this error trying to load promos in the Android app, and a similar error trying to view account/earning activity. Clearing app cache didn't help, but logging out and back in again seems to have fixed it, so if anyone else is seeing the same thing, give that a try...
Mar 7, 2026 | 6:25 am
#262
Join Date: Sep 2017
Location: DCA/IAD & BUF
Programs: AA EXP, Hilton Diamond
Posts: 1,869
Searching for award flights this morning. On the calendar view, there is no longer a right arrow to move to the next month. There is only a left arrow to move to the previous month. (Search date was April 15, 2026, YUL-DOH, nonstop),
I am on iPad. Happens in both Safari and Chrome.
Can anyone else confirm?
I am on iPad. Happens in both Safari and Chrome.
Can anyone else confirm?
Mar 7, 2026 | 7:26 am
#263
Join Date: Jun 2019
Location: NYC/DC
Programs: AA, Bonvoy, Delta, Amtrak, JB
Posts: 1,855
For the last couple days I've been getting this error trying to load promos in the Android app, and a similar error trying to view account/earning activity. Clearing app cache didn't help, but logging out and back in again seems to have fixed it, so if anyone else is seeing the same thing, give that a try...
Mar 7, 2026 | 7:41 am
#264
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA Silver (Soft landing), AS Titantium
Posts: 2,641
Same thing happened to me for two days when I was attempting to book a trip to Paris travelling next month. I eventually gave up and called to have an agent book the flights for me. The agent couldn't find the flights even though I could see them on the apps and website using different phones and computers. Since they were operated by BA even though they were marketed as AA, I checked BA just to see if they had any flight departing at the time AA was showing. Low and behold they did not. The other flights are now priced at $11,000 - which is just crazy talk.
Mar 7, 2026 | 8:12 am
#265
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Just tried on laptop with Chrome and all is working fine. But the same search on iPad still results in a calendar view where i can only go to previous month. I guess Ill need to start my search 331 days out and work backwards. 🙃
Mar 7, 2026 | 11:17 am
#266
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA Silver (Soft landing), AS Titantium
Posts: 2,641
Web site enhancement?
AA automatically populates my info as usual when making a booking but if I want to change FF# to another OW carrier it requires me to delete all my info.
AA automatically populates my info as usual when making a booking but if I want to change FF# to another OW carrier it requires me to delete all my info.
Mar 7, 2026 | 11:25 am
#267
Join Date: Oct 2006
Location: Madison WI
Programs: AA EXP, LT Plt, 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,831
Don't think so. Any time I've ever changed any of the prepopulated info it requires deleteion of all data.
Mar 18, 2026 | 2:17 pm
#268
Join Date: Oct 2006
Location: Madison WI
Programs: AA EXP, LT Plt, 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,831
Phantom Check-in Alert
This is a new one for me, but then again I can't recall the last time I cancelled a ticketed PNR. Anyway, my flight to PSP was cancelled multiple times with the recent storm, so I ended up cancelling the ticket for a refund with no viable options left. The reservation is no longer anywhere to be seen, and I got an email confirmation of the refund a few hours after I cancelled. However, today about 3pm CDT would have been the check-in time for my return flight, had I taken it, and the APP sent two push notifications that it was time to check-in for my PSP-PSP (NOT PSP-xxx) trip. (For valid notifications, I also get an email, which did not occur.) Just wondering if anyone else has seen this odd behavior?
Mar 18, 2026 | 5:31 pm
#269
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY, BJX, QRO; previously NYC, BOS, AUH
Programs: AA EXP, 6MM
Posts: 18,361
"Act now for a credit towards a future trip" errors
When I pull up my MSY-LGA reservation, either on the website or using the "Manage trip" link on the app, I get the standard "Act now for a credit for a future trip message," which continues:
(Could I please ask a favor and ask that we not use this as yet another opportunity to bash AA's IT folks. Yes, the website and the app are not perfect, but they've worked pretty well for me most of the time. The issue I am experiencing clearly is something that needs to be fixed. We get that a lot of you are smarter and more talented, and probably better looking, than everyone else, including AA's IT folks; you don't need to show that off here.)
- If your travel plans are flexible, we have a limited time opportunity for you.
- Offers may include a chance to join the volunteer list or a flight change.
(Could I please ask a favor and ask that we not use this as yet another opportunity to bash AA's IT folks. Yes, the website and the app are not perfect, but they've worked pretty well for me most of the time. The issue I am experiencing clearly is something that needs to be fixed. We get that a lot of you are smarter and more talented, and probably better looking, than everyone else, including AA's IT folks; you don't need to show that off here.)
Mar 19, 2026 | 8:09 am
#270
Join Date: Feb 2022
Programs: AAdvantage
Posts: 1,462
It could be any number of things. It could be AA writes a generic message for a multitude of situations. There might be an integration into reservations that has broken. Some of their IT is run by third party software. We probably will never know because none of us work in AA IT.