Originally Posted by
Blumie
When I pull up my MSY-LGA reservation, either on the website or using the "Manage trip" link on the app, I get the standard "Act now for a credit for a future trip message," which continues:
- If your travel plans are flexible, we have a limited time opportunity for you.
- Offers may include a chance to join the volunteer list or a flight change.
When I click on the link on the website, it opens a new tab with a "400 Bad Request" message. When I do so on the app, I get a "Our system is having trouble" message. I have always taken this to mean that there are, in fact, none of the "limited time offers" available on this routing (I am on the only MSY-LGA non-stop of the day and am wondering if that has something to do with it), but it has happened often enough that I figured I'd ask on here what other's experience has been.
(Could I please ask a favor and ask that we not use this as yet another opportunity to bash AA's IT folks. Yes, the website and the app are not perfect, but they've worked pretty well for me most of the time. The issue I am experiencing clearly is something that needs to be fixed. We get that a lot of you are smarter and more talented, and probably better looking, than everyone else, including AA's IT folks; you don't need to show that off here.)
I've experienced the broken / does-nothing link situation like you have when I received those emails. But recently when I clicked one for an upcoming trip it took me to a page which had voucher offers in green next to alternate flight options from my flight. Having never made it this far in the process, I was skeptical it would progress to actually make the change and give me the voucher, but much to my surprise it all worked and I was switched from a connection to a Non-Stop and made "money" to boot.
So sometimes it does work 🤷