FlyerTalk Forums - View Single Post - aa.com website / app down, glitch, bug, etc. (master thread)
Old Oct 17, 2024 | 9:44 am
  #129  
S80
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Join Date: Jul 2021
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Originally Posted by zdcatc12
I had a weird issue yesterday. Using Chrome, I went to purchase a ticket that cost $216. I got through the process all of the way until seat selection. When it got to that part of the process, the page never loaded, it just had the spinning circle. Finally after five minutes of that, I just closed the tab. I then tried on Firefox. the ticket price had gone up to $239 (not sure if it was a glitch or my previous one was the last one at the lower fare bucket). That purchase went through, having no issues at the seat selection screen.

After purchase, I went to look at my trips and I had two for the same itinerary. What had happened is that the first one that I attempted on Chrome somehow went into a "ticket on hold", and my Firefox one showed "purchased". I then cancelled the one on hold, went back to Firefox and now the ticket would be $216 again. Therefore, I also cancelled the previous Firefox one that I had purchased for $239 and repurchased it at $216.

Everything seems fine now. The whole experience was just weird, to say the least. Has anyone ever seen anything like this happening? I never tried the purchase on the app, as I was at my computer.
I'm having the same issue, but on Firefox, I'm only able to select seats on Chrome. Once you click through to add info (past the flight selection), it creates a temporary record locator that's on hold so you can add all the info and pay. If you back out, it's automatically cancelled.
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