Hi,

I voluntarily cancelled my flights. If I use the credit from that ticket to purchase a new flight, what he opens if the new flight is cancelled? Would I be able to get a refund back to my credit card or just another credit to use toward another flight?

thanks!!

Thanks, so further to my posts, I called AA, got straight through no wait at all and the rep said he was an EXP Supervisor, super nice. He cancelled down the flights since we were INVOL re-routed and clearly LHR-PHX is cancelled for 4/4. He couldn't explain why we were not notified and nothing giving an indication of the changes. He's submitted the PNR for refund, he said it has to be manually processed because our ticket was paid in � sterling. The timing he gave was 12-15 business days.

Our "orphaned" in-country flight advice from rep was wait up until the day prior as it may be cancelled, looking at it, it has been cancelled every other day almost like clockwork, so maybe we get lucky, otherwise will be credit or using our travel insurance.

Our full situation is post #75

On prefunds.aa.com the status states "We couldn't find your request..." just like another reported here. When I put the ticket number into submit a refund request each of our 3 tickets shows as "eligible for review"

So now I guess it's a waiting game, any other similar experiences that have successfully completed and if so how long?

Technically not but maybe if AA is not checking whether date flight is cancelled is later than date reservation was cancelled. YMMV.

If flight is cancelled and ticket is wholly unused, then possibly within the 7 day time frame. I had three refunds from last week back in card within a week.

Update: checked status of refund and it now shows a refund date, refund amount, and status details - "Issued to American Express Card ending in xxxx"
So, it goes from blank to done. FYI

Here's a strange twist. I had canceled a RT flight going out 3/8 and back on 3/12. After I initially booked it, I accepted a $71 upgrade offer. The email confirmation showed the original ticket number with the new total fare including the $71 upgrade.

After AA announced they were giving full ticket value credits with no change fees, and my client restricted travel in March, I canceled the ticket and AA gave me full value credit - including the $71 upgrade.

Today I got an AMEX credit for $71 that AA refunded me because that upgraded flight I originally booked ended up being canceled. So I effectively have made $71 in this transaction. Add this to the list of 249,257 IT glitches.

Same thing happened to my refund. It took about 12 days and went from 'Pending Review' to refunded in 1 day and then showed up on my AMEX card immediately.

My AA flights were cancelled, and I'm trying to decide whether to get a refund, or go for the voucher with a 20% bonus. My cancelled flights were for four people to Europe, so the 20% is a decent amount (otherwise I'd take the cash in a heartbeat) . I've not done vouchers before-- I know that I'll have to use them within a year, and that presumably if I purchase tickets for less than the voucher amount I'll get a new voucher for the residual. In the pre-coronavirus past, I flew AA for personal travel ~4 times/year and always stuck with AA since my wife and I both have had status. Going forward, I assume I'll do the same thing, though clearly there is a lot of uncertainty around how status will work this year (my work travel has been zeroed out since january) and when travel will resume in earnest such that I can try to use my vouchers. Is there any prevailing opinion on whether to go with refund or increased voucher amount? Are there any downsides to the vouchers (other than the time limit and being forced to choose AA) that I'm missing? Thanks!

I am meant to fly on April 18 - at the moment none of my flights are showing as cancelled or changed. In the experience of others posting here, how soon ahead of time has AA been cancelling flights? - would like a refund rather than a credit as I am unlikely to use it within the time required so have been holding off cancelling my ticket

I had booked few months ago on AA.com an AA codeshare on RJ that was to depart next week. RJ is no longer operating flights until April 13. When I log on to my AA account the flight no longer displays. If we enter our AA confirmation while being logged off it displays as "ticketed" but there is no longer any flight information attached. I tried to go to the refunds website to see if I can get one and it says I have to call in. I can cancel the flight from the confirmation page but it gives me a voucher which does not work for me. My plan is to call AA some time this week to ask for a refund.

My other issue is that I have a three leg award booking on RJ/EY for later this month. One of the legs that is operated by EY was cancelled and no longer on the itinerary. The ticket otherwise is still intact. I'm assuming I should be able to get a refund of miles + taxes and fees without incurring a cancellation fee.

My QR flight was cancelled end May. Surprised they cancelled so far out. Still waiting for points refund.

Any view as to why? Do you think the flight was genuinely cancelled - or they just don�t want to fly award tickets?

Booked using AA points.

I've also been offered a 20% travel voucher for a cancelled first class flight. Can this voucher be used for multiple trips? In other words, if the original value of the voucher was $900, can I use it for a $400 flight and have $500 left for another trip?

I had the same thing -- a AAward flight this weekend on RJ that disappeared. I'm not surprised that it is cancelled, since the airline is not flying, but there was no notice and my reservation no longer shows. Since RJ is completely shutdown, my suspicion is that those refunded miles won't be available until RJ reopens.

Trip is booked for April 10th. Viewing it on "My Trips" says
"Your flight changed.
Please check back soon to see what changed."

But, as shown, all flight legs and times are unchanged from the original booking. Presumably AA will provide information about the changes as the departure date draws near?

The cynic in me says this is AA trying to prod me now into canceling for a voucher, instead of waiting for a full refund.

Data Point
So for anyone wondering with a manual review where you called in, our's has flipped this evening to "Pending Review" in red when using the "Request a Refund" tab. The Status tab still says "we couldn't find your request." It's clear it's moving through now, the time elapsed to flip to this state is roughly 48hrs in our case (Sat-Mon). Now let's see how long the review takes...

In our case AA didn't even notify us either or show on the website, just happened to look into the booking and our flight was moved entirely but now with a stop, in our case the direct flight is no longer operating, so thus cancelled. I asked for a refund making clear we don't accept the changes and using the grounds of cancellation of our flight on the 4th of April. Wasn't an issue with the rep, it's just the process to get it all back.

So keep checking and have a look through the thread, some good tips and reminders of your passenger rights for refund situations. Good luck...