As have I. Personally, I wouldn't invest the price of a ticket in AA right now, so I certainly don't wish to become an unsecured creditor.

Wow. I submitted the request last Tuesday morning and they still say "Pending Review". Not sure if mine is more complicated since I had miles + copay upgrades applied.

I was told by the phone AAgent that to be specific in the remarks section as to which flight was cancelled and that would speed up the process. I never logged back in to check the status so I don�t know if mine were reviewed. They were all J and F fares on International Itineraries, all on AA metal and all paid for in cash (no miles, no upgrades).

Same, last Tuesday and still pending review.

Hope someone has the answer to this. The facts:
AA ticket and flight number booked.
Operated by BA.
Booked via online travel agent here in the UK.

Speaking with TA at the moment, however is there anyone who knows what happens if I ring up AA in the US and ask for a refund (after all, it is their ticket) or will they see that it is a TA booking and send me back?

They will almost certainly send you back to the TA, at which point I'm guessing you'll have to initiate a chargeback. Is the flight still operating or was it cancelled? Are you cancelling because of the travel ban?

Having a look on the AA site under MMB, the outward leg has disappeared - not even a red line thru it! So it comes up looking like a one way from EWR-LHR! I checked the BA bookings and flight does not come up as an option to book on that day so I guess it's been cancelled.

The booking was for my wife who I was going to join over there for a family memorial service which has now been postponed until next year some time - all due to Covid. So no need for the trip now as nobody can get there.

Sorry to hear that, but you will be sent to your travel agent. Keep screenshots of the MMB page.

Have 2 tickets - JFK-MXP canceled and refund requested Feb 29 still pending $3500. JFK- LHR cancelled and refund requested Mar 21 still pending $1200. Called EXP AA and told still in que for processing and need to call back during business hours. Sitting on another $3,000 of credits so don't need any more.

Presuming that these were one-way JFK-MXP tickets, simply initiate a chargeback of the full ticket amount with your card issuer (bank). Make certain that you note that AA cancelled, when you requested the refund , the fact that you were promised a refund and that none has arrived. Less is more.

OK, just as a data point here - had some success tonight. OTA received an email from AA. They were going to give me the refund, minus airline tax and Admin charge (�90 total!!). I questioned first the tax - I'm not going anywhere so why the tax? He said he would ask the same. Then after a short discussion he agreed to refund the full amount we paid and sent me an email to confirm that straight away. So in fairness, well done to the OTA. Payment expected in 4-5 weekdays.

I've read this entire thread, and I don't see the details for my situation. Perhaps, someone could comment.

On March 6, 2020, I bought a simple one-way domestic ticket for $140 on aa.com, to fly this Friday, March 27.

About 10 ago, I realized I would not take this trip because my event was postponed, and also the Covid-19 restrictions to stay-at-home, and avoid non-essential travel.

Rather than cancelling the flight for e-credit, I chose to wait for AA to cancel the flight, and possibly apply for a refund.

Today, March 25, I received an E-Mail from AA, stating that my flight was cancelled, and giving me two choices: accept a rebooking to another specified flight, or select another flight from a list of 13 flights. There was no option to cancel, either for a refund or e-credit.

I tried to submit a refund request at the refund screen, using my ticket number, but was told to first cancel my trip.

When I visit "My Trips", the trip has no Cancel button. It simply says "Your flight was canceled. We saved you a seat on a new flight", followed by the selection options mentioned above.

So, now, I'm puzzled. These seem to be my options. Please comment.

1. Telephone AA, wait on hold, and hope to resolve the situation.
2. Tweet AA, explain my problem, and hope for a reply.
3. Do nothing, and expect to receive an e-credit.
4. Select one of the offered flights, and hope that a Cancel button appears for the new "My Trip". Then Cancel the trip, and apply for a refund.

Thank you for any suggestions.

Don't do # 4. I'd do # 1. You don't need to wait on hold. Just use the callback feature. It works well.

Hi,

I had an award booking on Qatar via AA. It has been called (logged in and the flight is no longer there, and cannot manage booking on Qatar). Flight was end May Tokyo to Vienna.

Those points haven't appeared back in my account. Should I call or wait. I didn't receive an email either.

Edit: Hmm, seems they say not to call as well :|

OMG I PLANNED MY 2 weeks paid vacation home to Cali I needed this vacation now do to this virus rap my flight was canceled first of all not my fault my flight was canceled and yes my ticket is non refundable they could make special circumstances we didn�t plan for this after the way I was treated by 7 operators kiss my ... Priceline and American Airlines for doing nothing my vacation ruined I�m stuck in Arizona all I want is my ticket less than 200 dollars is that really going to break ur bank money hungry corporations Smh I�m going to get a refund somehow because I will never going threw Priceline or American Airlines