You can try but a chargeback may not even be a recourse here if passenger cancelled first.

Here is a good one. Original ticket purchased 9/19 directly with AA was DTW-LGA-JFK-ANU and return was ANU-CLT-DTW. AA cancelled the JFK-ANU and ANU-CLT portion and altered the ticket to DTW-CLT-LGA and CLT-DTW. I Had also used 30,000 miles to do a first class mileage upgrade and called AA a few days ago to get my 30k miles refunded (which they did) and the agent cancelled the entire flight without me authorizing it. I contacted AA by phone and also filled out the online refund request for all monies outlaid for each ticket and the associated upgrade charges. I received an email from AA customer service stating that I was not entitled to a refund because I had requested the cancellation and that I had to use the "voucher" within 1 year of ticketing date. Absurd. AA cancelled the international portion of the ticket and significantly altered the other portion of the flight which was useless to me without the international portion of the ticket. DOT regulations and AA's own carrier laws stateWe will refund a non-refundable ticket (or the value of the unused segment of your trip) to the original form of payment if:

We cancel your flight.

I have also requested a charge back from my cc for the ticket price and the upgrade fees. The DOT has received thousands of complaints stating that carriers are not issuing refunds even though flights are cancelled by the carriers which is why the DOT issued an Enforcement Notice on Friday April 3 reiterating that "during this national health emergency carriers remain obligated to issue a prompt refund for flights to. within, or from the U.S. when the carrier cancels the passenger's scheduled flight or makes a significant schedule change and the passsenger chooses not to accept the alternative offered by the carrier." I will follow through with this to the nth degree. AA seems to always find a way to screw the passenger, or maybe just me.

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I hope this was just an overzealous auditor and that it gets resolved. I've had a refund request "Pending Review" for several days with a similar situation. If the ticket no longer gets you to your ultimate destination or even close that should be good enough for a refund, even if they cobble together some oddball domestic itinerary from the remaining segments. Yours doesn't even make sense. How are you supposed to get from LGA to CLT? (Of course you were silly to book an LGA-JFK transfer, but that has nothing to do with refundability.)

. Do you have a screenshot or email of the updated itinerary before you called AA about the upgrade? That would help. But at then end of the day changes like this and time it took place should be captured in the PNR.

I booked the ticket with an overnight stay in NYC in order to see Plaza Suites on Broadway with Matthew Broderick and Sarah Jessica Parker, which alas was cancelled too. Then we were flying out the next day to Antigua. (the itinerary was booked all on one ticket) I checked my refund status and it says I have received a certificate for $66.41 when we paid $1238.24 for each ticket. Will they ever figure this out. We don't fly that often but every time we fly AA we have something major happen to us. Downgraded from 1st class to premium economy BCN-ORD in 2018, ( I had to badger them to refund my miles by reminding them about EC261), flight cancelled in 2019 after sitting in CLT for 8 hours and having to find a hotel at 3am. and now they don't want to give us back our money.

Yes thank God I thought to take a screenshot of the updated (albeit ridiculous) itinerary, as they never sent any type of communication when the JFK-ANU ANU-CLT legs were cancelled. I am an infrequent flyer and I don't know what a PNR is. Sorry. But now upon checking my refund status they have given me a certificate valued at $66.41 when the original flight was $1238.24. Don't they know how to do anything right over there at AA?

I have a round trip nonstop award reservation from PHL-MBJ. The reservation is not until June. Today I logged in to check the reservation and there was a schedule change. Now both legs have a stop. I have doubts Jamaica will reopen their borders by June. Am I eligible to cancel the flight since it changed from nonstop to 2 stops? If so, can it be done online or do I need to call to have the miles redeposited and fees refunded?

For an award ticket you definitely have to call aa to have taxes refunded and mikes redeposited.

My flight leaves 36 hours, yet AA still send me schedule changes to the domestic part of my trip even though I know my international part of my ticket (onePNR) is canceled as it shows as such on the flight status AA website. However my booking is still showing as valid online, when i go into it. I have tried to apply for a refund but it says online that my ticket is not refundable, even though i know the flight is canceled and according to their website it is.
I read this on the DOT website.
"Airlines are required to provide passengers with information about a change in the status of the flight if the flight is scheduled to depart within 7 days. Airlines are required to give these status updates 30 minutes (or sooner) after the airline becomes aware of a status change. The flight status information must, at a minimum, be provided on the airline's website and via the airline's telephone reservation system"

I am wanting a refund as i don't know when or if, ill be in a position to travel again. Plus i got a great fare and it is unlikely when this is all over that i'll get one at that price again, ill probably end up paying thousands more being tied to an airline. I would rather have the cash. How long can i leave it before i call and ask for a refund. TIA

I suggest you call American and confirm that your flight has been cancelled and then ask for the cash refund.

AA is very sloppy about schedule changes. You can very likely get a refund. Go cancel the trip, then apply for a refund, and after it tells you it's not refundable give them the reason, which would probably be "involuntary schedule change of 61 minutes or more."

I did this about 12 days ago with a ticket I had. It took them that long to process, but today I got an email saying my refund was approved and that the money would be refunded to my form of payment.

Thank you everyone for your replies. I ws hoping to avoid calling them , time is tight as i work in health care, plus time differences etc. Looks like ill have no choice though

A phone and especially conversation aren�t really that scary

You don't have to call them. Cancel the trip online. Then go to https://prefunds.aa.com/refunds/, click "Continue to Refunds", enter your ticket number and name. At that point it will either tell you your ticket is eligible for a refund, and you'll give them some contact information, or they will say it is not eligible for a refund. If the latter, it will still let you proceed. It will ask for a reason, and you select involuntary cancellation or schedule change, note in the comment box which specific segments were cancelled or disappeared from your reservation, and give them contact information. Either way it goes into the system and will be in a "Pending Review" status for some days or weeks but you should get your refund.

I don't think there is any clear evidence that calling and requesting the refund gets you your money any faster.

Another example where AA's underinvestment in IT makes more work for both their employees and customers. I had an award ticket on DL with nonstop flights at the end of May that were cancelled and replaced with stops in ATL and SLC. The whole point in choosing DL for that trip was the nonstop. I got online, clicked cancel, got a screen showing that the miles would be redeposited and taxes refunded, and confirmed that's what I wanted. The miles were instantly redeposited in my account and within a minute I had an email confirming all of this.

Are you on Twitter? The Twitter team can be helpful. Let them know which segment is cancelled and tell them you need the itinerary cancelled and your ticket refunded to the original form of payment.

Read the Wikipost at the top of the thread of Requesting refund for a canceled flight, where we will merge this soon. /Moderator