Another example where AA's underinvestment in IT makes more work for both their employees and customers. I had an award ticket on DL with nonstop flights at the end of May that were cancelled and replaced with stops in ATL and SLC. The whole point in choosing DL for that trip was the nonstop. I got online, clicked cancel, got a screen showing that the miles would be redeposited and taxes refunded, and confirmed that's what I wanted. The miles were instantly redeposited in my account and within a minute I had an email confirming all of this.