Originally Posted by edfisher

Here is a good one. Original ticket purchased 9/19 directly with AA was DTW-LGA-JFK-ANU and return was ANU-CLT-DTW. AA cancelled the JFK-ANU and ANU-CLT portion and altered the ticket to DTW-CLT-LGA and CLT-DTW. I Had also used 30,000 miles to do a first class mileage upgrade and called AA a few days ago to get my 30k miles refunded (which they did) and the agent cancelled the entire flight without me authorizing it. I contacted AA by phone and also filled out the online refund request for all monies outlaid for each ticket and the associated upgrade charges. I received an email from AA customer service stating that I was not entitled to a refund because I had requested the cancellation and that I had to use the "voucher" within 1 year of ticketing date. Absurd. AA cancelled the international portion of the ticket and significantly altered the other portion of the flight which was useless to me without the international portion of the ticket. DOT regulations and AA's own carrier laws stateWe will refund a non-refundable ticket (or the value of the unused segment of your trip) to the original form of payment if:

We cancel your flight.