Markie

Refund Refused within 24 hours of the request being placed. Voucher issued in Euros.
2nd Refund Refused within 24 hours of the request. Voucher issued in GBP but for US flights only.

So I now have an EUR voucher only available from EU locations, not UK.
UK GBP voucher only available for US flights
US $ voucher only available for US flights

Nightmare

Often1

Without the specific details of each ticket and how you came to request a refund, it is impossible to say whether AA is correct. Were these refundable or non-refundable tickets (having nothing to do with the pandemic)? Specifically, who cancelled? Did you cancel your tickets or did AA cancel the flights in the tickets? Routing is also potentially significant.

Markie

AA cancelled some of the flights and some were partners who cancelled.
One ticket was one I could not use as I was not allowed in the US so accept that was my choice.

mvoight

If the flights were canceled, you are entitled to a refund.
If you have problems with the airline, contact the credit card company

TravelingZoomer

Absolute crap tier service this afternoon from AA. Reminds me why I almost never book with them even though fares are pretty good at the moment I'll stick with AS going forward.

With SAN - LAX being cut, my SAN - LAX - JFK was rerouted to SAN - PHL - JFK. Obviously going from sharklets to normal A321 is a clear downgrade, but my second flight PHL - JFK was downgraded J -> Y as well. Additionally, my departure time has changed >4 hours. Clear cut refund case.

Not to mention, a later segment intra Europe on BA cancelled on the same PNR. 3 clear areas where I should be entitled to a full refund.

A very rude CSR insisted that I was not entitled to a refund and basically called me dumb when I pushed back on her claims. I'm sympathetic that it's stressful times and CSR agents must be pitfully trained but incompetence and stress are not excuses for being rude.

And people wonder why AA stock is in the gutters. Issuing a chargeback (and this is an expensive booking so stupid on them).

Mr. BoH

Agree you should be due the option of a refund, though if it was me, I would probably just drive from SAN to LAX if I wanted to keep the booking and the sharklets. Presumably they'd let you do that.

TravelingZoomer

With lack of FL, poor in flight service, and who knows when I’ll be able to go to Europe, not to mention the drive from SAN - LAX is horrid for my departure time, I rather get the refund

Dave Noble

Just dispute the charge with the card company - if the airline has cancelled the flight/downgraded from what was paid , then should be no difficulty getting a refund

FiveMileFinal

Applied 7/30, received 8/9, posted 8/11.

Flight was cancelled and after the reschedule, one-stop became a two-stop and the takeoff time was rescheduled from 3:15pm to 6:45am.

Nephoi

applied on 8/19 - thats 8 days now. can anyone give me a figure how long it'll take? is "8 business days" still a realistic number?

econ

Still realistic. Had a refund from earlier this month that took around 10 calendar days.

Nephoi

so refund should be finish any time soon? thanks.

Simon Schus

Hi all,

I found some better flights so I was going to change my booking with the COVID flight waiver. The original flights haven’t been cancelled and no schedule or equipment change so I’m going to use my one flight change for free option.

The new flight is more expensive that the original flight so I’ll pay the difference in cash. Does this reset the one flight counter by using cash for part payment?

b74l

With the multitude of flight / schedule changes over the weekend that were implemented for OCT, I had several planned non-stops that were cancelled. I had called in to cancel them and request refund, to which the agent relayed I was eligible and the refund will go to "the original form of payment". One of the flights was purchased using flight credit. So after a few days since the cancellation and refund request, I notice that all of the cancellations went to my "flight credit" in the wallet. I read that cancellations / refunds will take some time, and no problems with that. But I was wondering if anyone else who had cancelled and requested (and were eligible) also had the cancelled flight value initially go to the flight credit in the wallet? Maybe the flight credit section is a first step until the refund is fully processed, which again takes some time I understand.

Thanks in advance for any feedback.

SpammersAreScum

I had a trip purchased from AA where not one but two of the flights were cancelled by the carriers -- both IB-marketed but one IB metal and one BA metal. After the second I received a text from AA about it, asking me to call. So I did, and instructed the AAgent to cancel the whole thing for complete refund.

Then I went to prefunds, and in stepping through their process I saw that they intended to deduct a $400 fee from my refund. So I aborted the process and instead used the Customer Relations link on prefunds to make my case for a full refund. I checked the "no" box on the "am I requesting a refund?" which I'm sure in retrospect was the wrong thing to do; I don't know what I was thinking.

Anyway, that was a week ago, I figure I should wait another week before doing anything, but if nothing happens by then I'm not sure if I should retry with "yes", or maybe that just muddies the waters?

Or maybe I should go ahead with the refund request and fight for a refund of the fee after that?

Any advice would be appreciated.