Last edit by: seawolf
If your flight have been cancelled*** (you should also be able to refund on schedule changes of >120* minutes (241 minutes for tickets purchased on or after 8 Apr 2020), nonstop to connection or connection reduced to less than minimum connection time) and you want to refund, no need to call AA, just do the following:
1. Take screenshot/email of new rebooked flights/or no rebooked flights as evidence of change.
2. Note down ticket number in original email if print receipt option is not available.
3. Cancel reservation
4. Submit refund request online.
5. Go back to page after a 3-4 days to check refund status.
*NOTE: site for refunds is https://prefunds.aa.com/refunds/
*NOTE AA has changed the change time from 121 to 241 minutes for tickets purchased on or after April 8, 2020.
***Airline defines cancelled as IRROPS that occur day or a couple of days prior to departure.
Another way is to reach out to the Twitter team at @AmericanAir.
April 3, 2020: The US DOT posted today an enforcement notice regarding refunds by carriers: https://www.transportation.gov/airconsumer/latest-news
1. Take screenshot/email of new rebooked flights/or no rebooked flights as evidence of change.
2. Note down ticket number in original email if print receipt option is not available.
3. Cancel reservation
4. Submit refund request online.
5. Go back to page after a 3-4 days to check refund status.
*NOTE: site for refunds is https://prefunds.aa.com/refunds/
*NOTE AA has changed the change time from 121 to 241 minutes for tickets purchased on or after April 8, 2020.
***Airline defines cancelled as IRROPS that occur day or a couple of days prior to departure.
Another way is to reach out to the Twitter team at @AmericanAir.
April 3, 2020: The US DOT posted today an enforcement notice regarding refunds by carriers: https://www.transportation.gov/airconsumer/latest-news
Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel - The U.S. Department of Transportation’s Office of Aviation Enforcement and Proceedings, a unit within the Office of the General Counsel, is issuing this notice to remind the traveling public and U.S. and foreign carriers that passengers should be refunded promptly when their scheduled flights are cancelled or significantly delayed. Although the COVID-19 public health emergency has had an unprecedented impact on air travel, the airlines’ obligation to refund passengers for cancelled or significantly delayed flights remains unchanged.
Requesting refund for a canceled flight
#241
Join Date: Mar 2008
Posts: 1,528
Stupid question (I tried searching this thread for "different credit card").
I no longer have the original credit card (I cancelled/closed the account) for a flight that was booked last year. Do I just add a note in the prefunds site to request a check?
Or what will happen?
I no longer have the original credit card (I cancelled/closed the account) for a flight that was booked last year. Do I just add a note in the prefunds site to request a check?
Or what will happen?
#242
Join Date: Jul 2011
Location: Orlando, FL
Posts: 196
I went through the process on the Prefunds website. It asks you if you want a voucher for 100% of the price, or "explore other refund options." If you choose to explore other refund options, the website makes a second offer, with the 20% bonus for a voucher.
Because my tickets were international business class, I took the extra 20% because it was a significant amount of money. I am now in the "pending approval" state.
#243
Join Date: Apr 2007
Location: Murcia, Spain
Programs: AADVANTAGE, Iberia Plus, BA Exec Blue, Hertz #1Gold, HHonors Gold, AS, Paradores Amigos
Posts: 505
#244
Join Date: Dec 2011
Location: BOS, BWI, DCA, IAD
Programs: American, Delta, JetBlue, United
Posts: 2,046
Stupid question (I tried searching this thread for "different credit card").
I no longer have the original credit card (I cancelled/closed the account) for a flight that was booked last year. Do I just add a note in the prefunds site to request a check?
Or what will happen?
I no longer have the original credit card (I cancelled/closed the account) for a flight that was booked last year. Do I just add a note in the prefunds site to request a check?
Or what will happen?
#245
Join Date: Jun 2019
Location: DFW
Programs: AA - PLT Marriott: Silver
Posts: 34
Anyone had an issue with getting back the full amount of a mileage copay upgrade on an AA-cancelled flight. Had a copay upgrade applied to a DFW-CDG in May ($350 +25,000 Miles). Cancelled flight, received refund for flight, applied for refund for Copay through the Platinum line, received mile refund instantly and in full, was given a tracking number, just checked it today, and its showing as a $150 refund. Anyone have any tips here? Called them and they said there's nothing they can see or do from their end, and to use the generic refunds email, which I've started.
#247
Join Date: Sep 2015
Posts: 11
I had a DEN-DFW-SJO trip scheduled for last week. American cancelled the Costa Rica flights in March but kept the domestic legs intact. I had to call to cancel those then submit the online refund request, which had the same bug others have reported where only the value of the domestic legs was shown (less than 10% of the ticket price). After manual review, I got the base value of the flights refunded about 7 business days later. The refund for the domestic Main Cabin Extra fees posted the next day, and the refund for the international flight seat fees didn't come through until a week later. Not sure why the refund was processed in three pieces, but I did get the full flight costs back within about 2.5 weeks of the refund request.
#249
Join Date: Apr 2020
Posts: 4
Have to share a laugh - we were booked for a family trip to Pisa, Italy in June (BOS-LHR-PSA all on BA). BA cancelled the LHR-PSA leg on 24 April and my AA PNR finally updated this morning. PNR now shows our destination as Pisa, United Kingdom. Brexiteers somewhere are screaming ...
#250
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,842
Have to share a laugh - we were booked for a family trip to Pisa, Italy in June (BOS-LHR-PSA all on BA). BA cancelled the LHR-PSA leg on 24 April and my AA PNR finally updated this morning. PNR now shows our destination as Pisa, United Kingdom. Brexiteers somewhere are screaming ...
#251
FlyerTalk Evangelist
Join Date: Nov 2002
Location: ORD
Posts: 14,225
In early March I booked BOS-LHR, ATH-BOS and paid to upgrade to premium economy. I just saw that AA canceled BOS-LHR and rebooked me BOS-ORD-LHR, and the departure time changed from 7:50pm to 2:30pm. I just submitted a refund request on the website. But how do I get refunded the premium economy buy-up? I don't think it had a separate ticket number or anything.
The rebooked flights put us in regular Y, so it's clear I should get a refund of that, at any rate.
The rebooked flights put us in regular Y, so it's clear I should get a refund of that, at any rate.
#252
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,198
Have to share a laugh - we were booked for a family trip to Pisa, Italy in June (BOS-LHR-PSA all on BA). BA cancelled the LHR-PSA leg on 24 April and my AA PNR finally updated this morning. PNR now shows our destination as Pisa, United Kingdom. Brexiteers somewhere are screaming ...
#253
Join Date: Oct 2006
Location: Milwaukee
Programs: AAEXP 3+MM, Marriott Plt and Plt for life, Hyatt Diamond
Posts: 414
I requested a refund for a trip to Iceland after the airline officially canceled my flight. I have been waiting for the refund for 4/19. Today i looked into to it and entered the ticket number and last name into the request a receipt area to see if there was any data i could see. It shows for all four of my seats $156. each seat was over $600. Is this just the first leg showing or is it a place holder or will they try to refund a quarter of the value??
#254
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
It appears that BA has just loaded its flight cancellations for June. I was originally booked on a codeshare (AA flight number, BA metal) that is now longer operating. It's not available for booking via BA or AA. When I go into "Manage My Booking" on BA.com, it doesn't show the flight (only an intra-Europe segment that is still operating). However, in AA.com, it's still showing the flight as existing when I look at my reservation details. Does AA typically take a while to load these codeshare changes? Or can I call now to cancel for a refund?
#255
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
It appears that BA has just loaded its flight cancellations for June. I was originally booked on a codeshare (AA flight number, BA metal) that is now longer operating. It's not available for booking via BA or AA. When I go into "Manage My Booking" on BA.com, it doesn't show the flight (only an intra-Europe segment that is still operating). However, in AA.com, it's still showing the flight as existing when I look at my reservation details. Does AA typically take a while to load these codeshare changes? Or can I call now to cancel for a refund?