Mar 28, 2020, 8:55 am
Last edit by: seawolf
If your flight have been cancelled*** (you should also be able to refund on schedule changes of >120* minutes (241 minutes for tickets purchased on or after 8 Apr 2020), nonstop to connection or connection reduced to less than minimum connection time) and you want to refund, no need to call AA, just do the following:
1. Take screenshot/email of new rebooked flights/or no rebooked flights as evidence of change.
2. Note down ticket number in original email if print receipt option is not available.
3. Cancel reservation
4. Submit refund request online.
5. Go back to page after a 3-4 days to check refund status.
*NOTE: site for refunds is https://prefunds.aa.com/refunds/
*NOTE AA has changed the change time from 121 to 241 minutes for tickets purchased on or after April 8, 2020.
***Airline defines cancelled as IRROPS that occur day or a couple of days prior to departure.
Another way is to reach out to the Twitter team at @AmericanAir.
April 3, 2020: The US DOT posted today an enforcement notice regarding refunds by carriers: https://www.transportation.gov/airconsumer/latest-news
1. Take screenshot/email of new rebooked flights/or no rebooked flights as evidence of change.
2. Note down ticket number in original email if print receipt option is not available.
3. Cancel reservation
4. Submit refund request online.
5. Go back to page after a 3-4 days to check refund status.
*NOTE: site for refunds is https://prefunds.aa.com/refunds/
*NOTE AA has changed the change time from 121 to 241 minutes for tickets purchased on or after April 8, 2020.
***Airline defines cancelled as IRROPS that occur day or a couple of days prior to departure.
Another way is to reach out to the Twitter team at @AmericanAir.
April 3, 2020: The US DOT posted today an enforcement notice regarding refunds by carriers: https://www.transportation.gov/airconsumer/latest-news
Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel - The U.S. Department of Transportations Office of Aviation Enforcement and Proceedings, a unit within the Office of the General Counsel, is issuing this notice to remind the traveling public and U.S. and foreign carriers that passengers should be refunded promptly when their scheduled flights are cancelled or significantly delayed. Although the COVID-19 public health emergency has had an unprecedented impact on air travel, the airlines obligation to refund passengers for cancelled or significantly delayed flights remains unchanged.
Requesting refund for a canceled flight
Apr 13, 2020 | 3:45 pm
#166
Join Date: Nov 2009
Location: DTW
Programs: AMEX PLAT, DL PLAT, RITZ CARLTON PLAT, HILTON GOLD
Posts: 49
Your misunderstanding of how to cancel, doesn't mean AA is being deceitful. Calling AA or contacting them via their social media sites would be better than stating they are being deceitful.
The cancellation of one part of a trip doesn't automatically cancel the entire trip, and if you are 36 hours away, I cannot imagine why you would be searching what the DOT says or what we say, before asking AA to resolve the issue first.
The cancellation of one part of a trip doesn't automatically cancel the entire trip, and if you are 36 hours away, I cannot imagine why you would be searching what the DOT says or what we say, before asking AA to resolve the issue first.
Apr 13, 2020 | 3:58 pm
#167
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 15,009
A domestic trip I purchased in February for a nonstop flight was just changed to a connecting flight. From what I have read here that should qualify for a refund, but the email announcing the change also said AA has issued a new ticket number but it doesn't say what the new ticket number is. The flight isn't until May 25 and I am now certain I won't be taking the trip but I am wondering - should I wait and see if there are further changes and/or cancellations or go ahead and cancel and try for a refund now? And will I need the new ticket number or will the old ticket number still work for a refund request?
Non-stop to connecting is eligible for refund regardless of change in time.
So I just got off the phone with AA and they would not refund my award ticket that AA changed from a nonstop to one with stops. The agent said because the new flights with stops are leaving 1 hour and 50 minutes earlier and arriving only 37 minutes later than the original, the reservation is not eligible for refund. I thought with the current policy if AA changes a reservation from nonstop to one with stops, the reservation IS eligible for a refund regardless of the times. Am I wrong or was the agent incorrect?
Apr 13, 2020 | 4:41 pm
#168
Join Date: Jul 2005
Location: NJ
Programs: AAdvantage, Rapid Rewards, HawaiianMiles
Posts: 136
Just read this after getting off the phone with AA. I had to call back. After speaking with 3 agents, the reservation was finally cancelled and I was told the miles would be redeposited and fees refunded to the card I used to book. Although, there was no time frame given or cancellation email received. I did check the AA app and the reservation is definitely gone. Thank you for all the help!
Last edited by johnr863; Apr 13, 2020 at 4:55 pm
Apr 13, 2020 | 9:29 pm
#169
Join Date: Jul 2000
Location: Santa Clara, Calif.
Programs: AA 1MM (Back to GLD for now)
Posts: 165
OMG I PLANNED MY 2 weeks paid vacation home to Cali I needed this vacation now do to this virus rap my flight was canceled first of all not my fault my flight was canceled and yes my ticket is non refundable they could make special circumstances we didnt plan for this after the way I was treated by 7 operators kiss my ... Priceline and American Airlines for doing nothing my vacation ruined Im stuck in Arizona all I want is my ticket less than 200 dollars is that really going to break ur bank money hungry corporations Smh Im going to get a refund somehow because I will never going threw Priceline or American Airlines
While we are ALL sympathetic with your situation, the best advice would be to contact Priceline, as they are your Travel Agent for this ticket.
If priceline is unhelpful, you might consider a chargeback via your credit card issuer.
Also, the use of periods (.), commas (,) and hitting return (or enter) once in a while would make your screed slightly more readable.
Have a pleasant evening.
-Plat
Apr 14, 2020 | 7:56 am
#170
Join Date: May 2012
Location: San Francisco
Programs: AA
Posts: 168
Are you on Twitter? The Twitter team can be helpful. Let them know which segment is cancelled and tell them you need the itinerary cancelled and your ticket refunded to the original form of payment.
Read the Wikipost at the top of the thread of Requesting refund for a canceled flight, where we will merge this soon. /Moderator
Read the Wikipost at the top of the thread of Requesting refund for a canceled flight, where we will merge this soon. /Moderator
Apr 14, 2020 | 8:26 am
#172
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 15,009
Thanks for data point. AA is definitely taking longer to process refunds. In late March, I had multiples AA tickets refunded within 5 days. My refund submitted 5 APR is still Pending Review. Hopefully will see progress this week based on your data point.
Apr 14, 2020 | 11:53 am
#173
Join Date: Apr 2004
Programs: AA Plat/2MM, DL Gold, UA Silver (via Marr), Marr LTT, Hyatt Disc
Posts: 1,069
Thanks; posts like this help me know my request isn't an outlier. My refund submitted Apr 7, still Pending Review.
Apr 14, 2020 | 12:26 pm
#174
Join Date: Mar 2020
Posts: 16
Apr 14, 2020 | 12:59 pm
#175
Join Date: Mar 2019
Programs: AA EXP and Marriott Titanium
Posts: 1,074
Apr 15, 2020 | 1:43 am
#177
Join Date: Mar 2019
Programs: AA EXP and Marriott Titanium
Posts: 1,074
Apr 15, 2020 | 8:12 am
#178
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,683
Apr 15, 2020 | 10:12 am
#179
Join Date: Jan 2014
Programs: EXP, Globalist, Marriott Platinum
Posts: 64
I requested 3 cancelled flight refunds on 4/5. Two at noon for 1K+ tickets and one at 12:30 for $100. I just received word that the $100 ticket has been refunded but the two expensive tickets are still pending review even though they were submitted first...
Apr 15, 2020 | 10:26 am
#180
Join Date: Dec 2019
Location: Washington, DC
Programs: UA Silver, Marriott Gold, Hilton Gold, Hyatt Explorist
Posts: 181
As another data point I submitted a refund for a cancelled international flight on Sunday April 5th and just got the confirmation today. I have to say the process was surprisingly simple and I was very well treated.