Originally Posted by
giansil
A quick update, requested refund on 03 Apr 2020 and got the refund back to my AMEX on the 14 Apr 2020 (11 days wait ).
Thanks for data point. AA is definitely taking longer to process refunds. In late March, I had multiples AA tickets refunded within 5 days. My refund submitted 5 APR is still Pending Review. Hopefully will see progress this week based on your data point.