Originally Posted by
cmo3p
A domestic trip I purchased in February for a nonstop flight was just changed to a connecting flight. From what I have read here that should qualify for a refund, but the email announcing the change also said AA has issued a new ticket number but it doesn't say what the new ticket number is. The flight isn't until May 25 and I am now certain I won't be taking the trip but I am wondering - should I wait and see if there are further changes and/or cancellations or go ahead and cancel and try for a refund now? And will I need the new ticket number or will the old ticket number still work for a refund request?
Go to AA refund page and
request a receipt with the old ticket number. It should show the current ticket number beginning with 001.
Non-stop to connecting is eligible for refund regardless of change in time.
Originally Posted by
johnr863
So I just got off the phone with AA and they would not refund my award ticket that AA changed from a nonstop to one with stops. The agent said because the new flights with stops are leaving 1 hour and 50 minutes earlier and arriving only 37 minutes later than the original, the reservation is not eligible for refund. I thought with the current policy if AA changes a reservation from nonstop to one with stops, the reservation IS eligible for a refund regardless of the times. Am I wrong or was the agent incorrect?
Same as above.