Originally Posted by
asnovici
is this still happening? Will an agent offer 20% bonus if I accept a voucher instead of refund when I call to cancel a booking that has a few flights cancelled within it? I haven’t heard much lately on that bonus option
Yesterday, my paid Business Class flight to Finland (AA and Finnair) was completely cancelled when I called the agent. The agent told me to go to Prefunds.aa.com to ask for my full refund for the flight, otherwise I would just get the standard credit to my AA account.
I went through the process on the Prefunds website. It asks you if you want a voucher for 100% of the price, or "explore other refund options." If you choose to explore other refund options, the website makes a second offer, with the 20% bonus for a voucher.
Because my tickets were international business class, I took the extra 20% because it was a significant amount of money. I am now in the "pending approval" state.