Originally Posted by
Often1
Without the specific details of each ticket and how you came to request a refund, it is impossible to say whether AA is correct. Were these refundable or non-refundable tickets (having nothing to do with the pandemic)? Specifically, who cancelled? Did you cancel your tickets or did AA cancel the flights in the tickets? Routing is also potentially significant.
AA cancelled some of the flights and some were partners who cancelled.
One ticket was one I could not use as I was not allowed in the US so accept that was my choice.