Originally Posted by
Markie
Refund Refused within 24 hours of the request being placed. Voucher issued in Euros.
2nd Refund Refused within 24 hours of the request. Voucher issued in GBP but for US flights only.
So I now have an EUR voucher only available from EU locations, not UK.
UK GBP voucher only available for US flights
US $ voucher only available for US flights
Nightmare
Without the specific details of each ticket and how you came to request a refund, it is impossible to say whether AA is correct. Were these refundable or non-refundable tickets (having nothing to do with the pandemic)? Specifically, who cancelled? Did you cancel your tickets or did AA cancel the flights in the tickets? Routing is also potentially significant.