Originally Posted by TravelingZoomer

Absolute crap tier service this afternoon from AA. Reminds me why I almost never book with them even though fares are pretty good at the moment I'll stick with AS going forward.

With SAN - LAX being cut, my SAN - LAX - JFK was rerouted to SAN - PHL - JFK. Obviously going from sharklets to normal A321 is a clear downgrade, but my second flight PHL - JFK was downgraded J -> Y as well. Additionally, my departure time has changed >4 hours. Clear cut refund case.

Not to mention, a later segment intra Europe on BA cancelled on the same PNR. 3 clear areas where I should be entitled to a full refund.

A very rude CSR insisted that I was not entitled to a refund and basically called me dumb when I pushed back on her claims. I'm sympathetic that it's stressful times and CSR agents must be pitfully trained but incompetence and stress are not excuses for being rude.

And people wonder why AA stock is in the gutters. Issuing a chargeback (and this is an expensive booking so stupid on them).