Originally Posted by
Stripe
I hope this was just an overzealous auditor and that it gets resolved. I've had a refund request "Pending Review" for several days with a similar situation. If the ticket no longer gets you to your ultimate destination or even close that should be good enough for a refund, even if they cobble together some oddball domestic itinerary from the remaining segments. Yours doesn't even make sense. How are you supposed to get from LGA to CLT? (Of course you were silly to book an LGA-JFK transfer, but that has nothing to do with refundability.)
I booked the ticket with an overnight stay in NYC in order to see Plaza Suites on Broadway with Matthew Broderick and Sarah Jessica Parker, which alas was cancelled too. Then we were flying out the next day to Antigua. (the itinerary was booked all on one ticket) I checked my refund status and it says I have received a certificate for $66.41 when we paid $1238.24 for each ticket. Will they ever figure this out. We don't fly that often but every time we fly AA we have something major happen to us. Downgraded from 1st class to premium economy BCN-ORD in 2018, ( I had to badger them to refund my miles by reminding them about EC261), flight cancelled in 2019 after sitting in CLT for 8 hours and having to find a hotel at 3am. and now they don't want to give us back our money.
Originally Posted by
seawolf
. Do you have a screenshot or email of the updated itinerary before you called AA about the upgrade? That would help. But at then end of the day changes like this and time it took place should be captured in the PNR.
Yes thank God I thought to take a screenshot of the updated (albeit ridiculous) itinerary, as they
never sent any type of communication when the JFK-ANU ANU-CLT legs were cancelled. I am an infrequent flyer and I don't know what a PNR is. Sorry. But now upon checking my refund status they have given me a certificate valued at $66.41 when the original flight was $1238.24. Don't they know how to do anything right over there at AA?