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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Mar 7, 2024, 12:05 am
  #3031  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,419
Originally Posted by fly747first
Have flown BA J six times this year and every single time, Club World food was disgusting. AA may food but not look pretty, but in J, it is substantial and in my opinion way more edible than BA J's.
You have to try BA F; why not use SWU to upgrade to BA F from J, if available? I am assuming most CKs probably dont use all of their SWUs.

BA uses DO&CO and is a top notch caterer.

We can all agree typical AA Transcon/international meal.Add soup for F class.






VS









YMMV
HaleiwaFlyer is offline  
Old Mar 7, 2024, 6:33 am
  #3032  
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Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Originally Posted by HaleiwaFlyer
You have to try BA F; why not use SWU to upgrade to BA F from J, if available? I am assuming most CKs probably dont use all of their SWUs.

BA uses DO&CO and is a top notch caterer.

We can all agree typical AA Transcon/international meal.Add soup for F class.






VS









YMMV
Hmmmm surely you realize that BA F is not available on every route, right?

As much as I like DO&CO, if BA gives them a unrealistic budget, there is only so much they can do. IB also uses DO&CO and the quality of IB J catering is consistently superior to BA J's.
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Old Mar 7, 2024, 8:19 am
  #3033  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 259
Originally Posted by stant
this qualifying year that just finished is my first as CK. I can definitely say I see a difference in the service as CK vrs executive platinum.

that and if you are going to claim BA is better than AA, well I'm going to have to find your judgment questionable
I am very curious to see how many female CKs are on this thread. And I will go on to say that I have noticed a HUGE difference in the way I am treated as a female as compared to males. I have had men literally walk in front of me when CK is called to board and push me out of the way. When I go to board, I am asked if I am CK but not the men behind me. I was with my son once and asked if he noticed and he definitely did. I have seen FAs in F thank male pax for their business and for being CK but not me, even when I am sitting just across the aisle. Yes. I do get great irrops and like the other perks such as flagship check in, flagship lounge occasional meet and greets. I bring candy on board for every flight but don't hear much more other than the initial thank you. I have never gotten a handwritten thank you note, nor a visit from a pilot thanking me for being CK and my business. This is going on my 6th year as CK and this has been consistent throughout, So I wonder, or really don't, that male counterparts have a better experience and that is disappointing. Would love to hear other female input. That being said, yes, I do see great differences between CK and EP.
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Old Mar 7, 2024, 8:26 am
  #3034  
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Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Originally Posted by astebel
I am very curious to see how many female CKs are on this thread. And I will go on to say that I have noticed a HUGE difference in the way I am treated as a female as compared to males. I have had men literally walk in front of me when CK is called to board and push me out of the way. When I go to board, I am asked if I am CK but not the men behind me. I was with my son once and asked if he noticed and he definitely did. I have seen FAs in F thank male pax for their business and for being CK but not me, even when I am sitting just across the aisle. Yes. I do get great irrops and like the other perks such as flagship check in, flagship lounge occasional meet and greets. I bring candy on board for every flight but don't hear much more other than the initial thank you. I have never gotten a handwritten thank you note, nor a visit from a pilot thanking me for being CK and my business. This is going on my 6th year as CK and this has been consistent throughout, So I wonder, or really don't, that male counterparts have a better experience and that is disappointing. Would love to hear other female input. That being said, yes, I do see great differences between CK and EP.
Sorry but I have a hard time believing your story. Out of MIA/MCO/TPA, I'm often the sole CK on the flight unless it's the 772/77W MIA LAX flight in which case sometimes I have seen as many as 7 of us and I'm yet to see a case of CKs (of either gender) trying to skip each other, let alone pushing each other.

Since CKs are invited to board ahead of general boarding, I'm not sure how you get skipped by other CKs. The best gate agents even call CKs by our last names inviting us to board early. If you feel so discriminated as a woman, I would recommend you arrive at the gate a bit early and ask the gate agents if they can please call you by your last name when they are ready to board CKs.

Also, on a flight from GRU to MIA, another CK member was arrested when we landed in Miami because of how violent he was towards the cabin crew.
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Old Mar 7, 2024, 8:53 am
  #3035  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 259
Originally Posted by fly747first
Sorry but I have a hard time believing your story. Out of MIA/MCO/TPA, I'm often the sole CK on the flight unless it's the 772/77W MIA LAX flight in which case sometimes I have seen as many as 7 of us and I'm yet to see a case of CKs (of either gender) trying to skip each other, let alone pushing each other.

Since CKs are invited to board ahead of general boarding, I'm not sure how you get skipped by other CKs. The best gate agents even call CKs by our last names inviting us to board early. If you feel so discriminated as a woman, I would recommend you arrive at the gate a bit early and ask the gate agents if they can please call you by your last name when they are ready to board CKs.

Also, on a flight from GRU to MIA, another CK member was arrested when we landed in Miami because of how violent he was towards the cabin crew.
It does certainly vary by airport. I am based out of LAX and will identify myself to a CK agent if I see one at the gate. But, believe me, it happens. I do like it when they call us by name but I had one occasion at PHL when the group 1 line was already blocked, I stayed behind the wheelchairs which I knew would board first at the other lane. The strap was still open when the GA called for CK and I handed her my boarding pass. She closed the tape right on me and when I asked if I could board she said, no, you have to go around and called group 1, all in the same sentence. I don't feel discriminated, I just feel that there is some gender bias, and I have definitely been pushed. When I boarded right behind the gentleman, he said... sorry, I didn't realize you were going to board. I just said... I know.. hard to believe a woman could be a CK!! Just my experiences. Am interested in others.
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Old Mar 7, 2024, 9:05 am
  #3036  
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Join Date: Dec 2004
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Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Originally Posted by astebel
It does certainly vary by airport. I am based out of LAX and will identify myself to a CK agent if I see one at the gate. But, believe me, it happens. I do like it when they call us by name but I had one occasion at PHL when the group 1 line was already blocked, I stayed behind the wheelchairs which I knew would board first at the other lane. The strap was still open when the GA called for CK and I handed her my boarding pass. She closed the tape right on me and when I asked if I could board she said, no, you have to go around and called group 1, all in the same sentence. I don't feel discriminated, I just feel that there is some gender bias, and I have definitely been pushed. When I boarded right behind the gentleman, he said... sorry, I didn't realize you were going to board. I just said... I know.. hard to believe a woman could be a CK!! Just my experiences. Am interested in others.
Unfortunately, this is AA we are talking about. I have several female C-level colleagues who are also CKs and they don't feel it's a gender bias other than AA having terrible agents left and right. I hope you sent AA a formal complaint about the gate agent who closed the tape on you as no one should assume you can't be CK simply due to gender. Over the years, I have personally gotten several MIA-based agents fired because of their extreme unprofessionalism, with some even trying to upgrade their family members over me.
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Old Mar 7, 2024, 9:43 am
  #3037  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by fly747first
Sorry but I have a hard time believing your story. I'm yet to see a case of CKs (of either gender) trying to skip each other, let alone pushing each other.
Also, on a flight from GRU to MIA, another CK member was arrested when we landed in Miami because of how violent he was towards the cabin crew.
Wait, you've personally seen a CK member actually arrested because of violence towards a crew member in flight, but you don't believe that a CK member might possibly try to push someone out of the way to board first?

I also, as a man, have experienced that myself, so it does happen. Not to state the obvious, but CK's are just people, and whilst I'm sure many, if not most, are respectful and friendly, no doubt some can be arrogant twats.
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Old Mar 7, 2024, 10:11 am
  #3038  
 
Join Date: Oct 2015
Programs: BA Gold for Life
Posts: 1,420
Originally Posted by HaleiwaFlyer
BA First Class, not BA business class. I haven't flown BA business class on their wide bodies, but the ClubWorld seats look horrendous with the high density layout and no privacy. The Club Suites look much better.

And BA F round trip was cheaper or about equal to AA Business class when I traveled to Romania during Christmas last year...go figure......
The CW seats are not horrendous. The proximity of your neighbour is somewhat offputting until the screens go up but if you have a seat with clear aisle access then the lack of a foot well is good for sleep.
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Old Mar 7, 2024, 10:18 am
  #3039  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,419
Originally Posted by fly747first
Hmmmm surely you realize that BA F is not available on every route, right?

As much as I like DO&CO, if BA gives them a unrealistic budget, there is only so much they can do. IB also uses DO&CO and the quality of IB J catering is consistently superior to BA J's.
Yes, understood that BA has non F flights.

I'll have to try IB one of these days. Just heard mixed reviews on their in flight service (absent/moody FAs?).
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Old Mar 7, 2024, 10:54 am
  #3040  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,020
Originally Posted by astebel
I am very curious to see how many female CKs are on this thread. And I will go on to say that I have noticed a HUGE difference in the way I am treated as a female as compared to males. I have had men literally walk in front of me when CK is called to board and push me out of the way. When I go to board, I am asked if I am CK but not the men behind me. I was with my son once and asked if he noticed and he definitely did. I have seen FAs in F thank male pax for their business and for being CK but not me, even when I am sitting just across the aisle. Yes. I do get great irrops and like the other perks such as flagship check in, flagship lounge occasional meet and greets. I bring candy on board for every flight but don't hear much more other than the initial thank you. I have never gotten a handwritten thank you note, nor a visit from a pilot thanking me for being CK and my business. This is going on my 6th year as CK and this has been consistent throughout, So I wonder, or really don't, that male counterparts have a better experience and that is disappointing. Would love to hear other female input. That being said, yes, I do see great differences between CK and EP.
LOL! I was getting escorted into the flagship lounge by an agent at dfw, along with another pax that the cart had to wait for, a woman. Eventually I let my curiosity get the better of me and I asked if she was on flyertalk, thinking it might be you! Both not you and the agent had a laugh and acknowledge that women are definitely underrepresented in the CK population as far as they could tell.
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Old Mar 7, 2024, 11:03 am
  #3041  
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Join Date: Dec 2004
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Posts: 11,970
Originally Posted by GoBirds
Wait, you've personally seen a CK member actually arrested because of violence towards a crew member in flight, but you don't believe that a CK member might possibly try to push someone out of the way to board first?
The CK member was being abusive to the cabin crew, not to other passengers. And to be fair, many passengers (not just top-tier flyers) have gotten arrested for their bad behavior at airports. My point is that I'm yet to witness a CK being abusive to another CK member since on average there are very few of us per flight. But yes, I'm sure it can happen... I mean humans are violent beings after all. lol

Originally Posted by HaleiwaFlyer
Yes, understood that BA has non F flights.

I'll have to try IB one of these days. Just heard mixed reviews on their in flight service (absent/moody FAs?).
If you normally get BA F, then IB J will probably not impress you and I wouldn't blame you. IB's A330 fleet is in terrible shape, but the new J suites on select A350 frames are quite nice.
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Old Mar 7, 2024, 11:05 am
  #3042  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,020
Originally Posted by fly747first
Sorry but I have a hard time believing your story. Out of MIA/MCO/TPA, I'm often the sole CK on the flight unless it's the 772/77W MIA LAX flight in which case sometimes I have seen as many as 7 of us and I'm yet to see a case of CKs (of either gender) trying to skip each other, let alone pushing each other.
I'm based in TPA and I too am normally the only CK on any particular flight, even down to MIA. In DFW there are often times other CKs ona flight. I have consistently seen CK go to push past, because my idea of business casual is exercise shorts and a thin tee shirt and I travel with a comfortable backpack, not fancy luggage so I dont really dress the part. heck ive even had F pax push past, even though I'm the one that gets to jump in front of them. So I believe it.

BTW, in my experience this is worst around gate 83 and 78 where people pile up to board as well as have other people get past to go further down F.

As far as getting called ove the PA by name, I havent really seen that since CK became publicly acknowledged by AA. It happens every once in a while, but thats it.
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Old Mar 7, 2024, 11:07 am
  #3043  
 
Join Date: Jul 2022
Posts: 5
Originally Posted by astebel
I am very curious to see how many female CKs are on this thread. And I will go on to say that I have noticed a HUGE difference in the way I am treated as a female as compared to males. I have had men literally walk in front of me when CK is called to board and push me out of the way. When I go to board, I am asked if I am CK but not the men behind me. I was with my son once and asked if he noticed and he definitely did. I have seen FAs in F thank male pax for their business and for being CK but not me, even when I am sitting just across the aisle. Yes. I do get great irrops and like the other perks such as flagship check in, flagship lounge occasional meet and greets. I bring candy on board for every flight but don't hear much more other than the initial thank you. I have never gotten a handwritten thank you note, nor a visit from a pilot thanking me for being CK and my business. This is going on my 6th year as CK and this has been consistent throughout, So I wonder, or really don't, that male counterparts have a better experience and that is disappointing. Would love to hear other female input. That being said, yes, I do see great differences between CK and EP.
Fellow female CK here. I've actually had both positive and negative experiences. It is definitely the case the I'm often prompted with a "CK?" (as in, "Just making sure you heard what was said and are actually eligible?") when I approach for boarding, while I don't notice that so much when men approach. That said, more than once I've had a female GA comment positively on seeing a female CK - that's always sort of cool. On board, there have always been subtle differences that are sometimes annoying (regardless of status), but nothing worth getting upset about. The most obvious one is that men are often asked if they'd like their blazer/suit jacket hung up. I wear a blazer on 99% of my trips, and I am almost never asked (sometimes even when my male seat mate is). But overall, I don't feel like the AA foks treat me much different than other CKs.

Now, the other passengers? That's a different story. I am very, very frequently "mansplained" about boarding groups when I move up closer to the door before boarding. I'm sure this happens to men too sometimes, but I bet it's not 75% of the time. If I don't position myself there early and try to move through the masses to get there when CK is called, I've been blocked or called out by "Group 1 bros" who look at me and say, "It's CK only!" more times than I can count. That said, I do take great pleasure in giving them a big smile and saying, "Yes, I know!"

FWIW (and just for fun, since it's not exactly relevant to the questions asked but shows that women can be jerks too...), I can say with certainlty that the rudest person I've ever flown next to was a fellow female CK - I was in 1A, and she was in 1C. She was a larger lady and flatly refused to stand and let me get out of the row to go to the restroom. I had to literally climb over her - given that the route was SEA -CLT, I had to do it more than once. Ironically, she's on the flight I'm currently on as well. For this flight, there were three CKs at boarding, and the CK rep was deligtful and chatty as we walked down the jetway; two of us were kind and chatty back, but this woman was downright rude (and she had actually pushed in front of me to assert that she should be allowed on when they called for folks who needed more time boarding). This is another cross-country flight, and she's in 1D...I hope 1F has a big bladder!
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Old Mar 7, 2024, 11:13 am
  #3044  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,020
Originally Posted by nogoodideas
Now, the other passengers? That's a different story. I am very, very frequently "mansplained" about boarding groups when I move up closer to the door before boarding. I'm sure this happens to men too sometimes,
hey now! Ive been 'womansplained' about group 1 boarding before, it goes both ways!
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Old Mar 7, 2024, 11:15 am
  #3045  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by stant
I'm based in TPA and I too am normally the only CK on any particular flight, even down to MIA. In DFW there are often times other CKs ona flight. I have consistently seen CK go to push past, because my idea of business casual is exercise shorts and a thin tee shirt and I travel with a comfortable backpack, not fancy luggage so I dont really dress the part. heck ive even had F pax push past, even though I'm the one that gets to jump in front of them. So I believe it.

BTW, in my experience this is worst around gate 83 and 78 where people pile up to board as well as have other people get past to go further down F.

As far as getting called ove the PA by name, I havent really seen that since CK became publicly acknowledged by AA. It happens every once in a while, but thats it.
That's funny because I'm the same. I dress very casually when I travel, and I would not be surprised if I don't look like the typical CK business traveler either. I feel like I've occasionally gotten a look of skepticism from the gate agent when I've come forward to board when CK is called.

It's been probably at least 5 years since I've been called by name to board early. Now I only ever heard the generic CK announcement, which to be honest I prefer, as I prefer the relative anonymity that offers.
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