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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 28, 2024, 3:26 pm
  #3511  
 
Join Date: Jun 2023
Posts: 76
The value for BA Gold for me is that I don't like the second-class citizen status AA gives EXP. Flagship Lounge access is available to all OneWorld Emerald (EXCEPT IF YOU ARE AA). That reverse discrimination is really nuts to me.
CK2023 is offline  
Old Apr 28, 2024, 3:33 pm
  #3512  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,481
Originally Posted by GoBirds
I suppose it also depends on how much you think youll be flying internationally vs domestically. Im probably 50/50, and most of the GGL benefits you mentioned seemed to be specific to BA metal, and I assume not usable on AA metal.

Personally Id be hesitant to give up the domestic benefits of CK, and particularly the IRROPS assistance, if I was just BA Gold or GGL, and not also CK.
Based on the FT GGL Beginner Guide

GGL Redemption/Jokers/Space Release

This is by far the most sought after benefit, as it allows you to make two return bookings per year on BA flights with Avios booking into revenue available seats as follows:
  • Book up to 5 seats using avios even when there are no redemption seats available
  • Limited to 5 joker seats per cabin per flight (though the GGL team can request additional seats on your behalf in some circumstances)
  • Seats needs to be available in revenue classes (A for first, D for CW, T for WT+) (though the GGL team can request additional seats on your behalf in some circumstances)
  • All flights must be on BA metal or on AA metal for flights between the US and UK or intra-US (otherwise cannot be used on codeshares with AA, CX, etc.), though can be combined with itineraries with seats on other metal if normal availability is available on those flights. The benefit on AA was added in late 2022.
  • May be used for other people, even if the GGL member is not flying
So usable with AA metal also for select flights.
davecraze and snydert like this.
HaleiwaFlyer is offline  
Old Apr 28, 2024, 5:55 pm
  #3513  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
Originally Posted by CK2023
Thanks. Actually, when I emailed them they wrote back apologizing for the error. So was an honest mistake I suppose.

I assume people have had success getting to BA Gold (the real end-game) with the Delta Platinum status matched card?
I literally matched to Delta Plat then BA gold in less than 48 hrs. After I sent the Delta screen shot, I got the gold card in just hours.
snydert and GoBirds like this.
astebel is offline  
Old Apr 28, 2024, 6:49 pm
  #3514  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by astebel
I literally matched to Delta Plat then BA gold in less than 48 hrs. After I sent the Delta screen shot, I got the gold card in just hours.
Its interesting that you matched to Delta Platinum, as I saw someone posted in the BA status challenge thread that they were an EXP and Delta gave them Diamond status. I know it doesnt really matter if your only goal was to get BA Gold, but still seems like an odd decision on Deltas part.
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GoBirds is offline  
Old Apr 28, 2024, 7:12 pm
  #3515  
 
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,368
Originally Posted by GoBirds

Personally Id be hesitant to give up the domestic benefits of CK, and particularly the IRROPS assistance, if I was just BA Gold or GGL, and not also CK.
This is my concern. Moot point at the moment, but that is where my head was at over the past couple of years when contemplating moving my crediting to BAEC (especially when Id have to work up from blue).

Another thing to keep in mind is that theres a non-zero probability that TPs shift to revenue. Could be moot for post of those posting, but would be a blow to constructing TP runs / taking advantage of certain fare classes.

In other news, it has been nice to clear this weeks flights (LGA-BOS shuttle) at the 5-day window dispute decently-full F cabins on the 319.
HaleiwaFlyer, snydert and GoBirds like this.
ryanbriar is online now  
Old Apr 28, 2024, 7:23 pm
  #3516  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by ryanbriar
Another thing to keep in mind is that theres a non-zero probability that TPs shift to revenue. Could be moot for post of those posting, but would be a blow to constructing TP runs / taking advantage of certain fare classes.
I was thinking about this as well. Honestly for me that change would probably be a net positive. I tend to purchase F or J fares anyway, so that would be mean less BA flights would be needed for me to renew Gold status, or even get to GGL, in any given year.
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GoBirds is offline  
Old Apr 28, 2024, 11:52 pm
  #3517  
 
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,900
Well welcome you onto the BA board where there are questions about BAEC status entitlements; perhaps its an idea if someone started a thread for AAdvantage refugees?

Couple of points though. As things currently stand its fairly easy to earn GGL with limited spend. You can do it for $15-20k if prepared to fly multi hop itineraries. Ive been looking at the spend levels here for CK and those would easily get you GGL if spent carefully. In fact the BA scheme doesnt incentivise spend (yet). The bigger problem if youre US based is the four legs on BA or IB metal, otherwise you can fly and earn on AA, Alaska, enjoy lounge access on domestics and so on. Retention is even easier; youll want to get 3500 TP to get upgrade vouchers, but to requalify you only need 3000 which is $10k or so.

However GGL is not CK. You get good benefits but not stellar. The GGL phone team is excellent and ability to get easy redemptions is great. Beyond that you get Concorde room access in London, similar level in New York, First dining in Boston, DC, and others. You dont get upgrade listings, you may get greetings onboard sone flights, you dont get f&b in coach.

if youre spending in the $100k and up range youll likely come to the attention of the high value customer team and get some better soft benefits from that.

Ive maintained GGL for 6 years on mostly hobby flying. Its likely the easiest premium status going.
bisonrav is online now  
Old Apr 29, 2024, 6:57 am
  #3518  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
Originally Posted by GoBirds
Its interesting that you matched to Delta Platinum, as I saw someone posted in the BA status challenge thread that they were an EXP and Delta gave them Diamond status. I know it doesnt really matter if your only goal was to get BA Gold, but still seems like an odd decision on Deltas part.
Agree.... I hadn't really thought about it at the time until someone else brought it up. You are correct, though, that the only purpose was to get BA Gold and that was accomplished.
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astebel is offline  
Old Apr 29, 2024, 8:53 am
  #3519  
 
Join Date: Mar 2007
Location: Plano, Texas
Programs: BA Gold, AA CK (8MM), Hyatt Lifetime Globalist
Posts: 87
Originally Posted by astebel
Agree.... I hadn't really thought about it at the time until someone else brought it up. You are correct, though, that the only purpose was to get BA Gold and that was accomplished.
My EXP matched to DL Platinum Medallion as per the status match guidance FWIW. Ive planned a quick London weekend to extend BA Gold but will otherwise stay on AA metal to try to keep CK.
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private_md is offline  
Old Apr 29, 2024, 1:29 pm
  #3520  
 
Join Date: Jun 2023
Posts: 76
Originally Posted by astebel
I literally matched to Delta Plat then BA gold in less than 48 hrs. After I sent the Delta screen shot, I got the gold card in just hours.
Great to hear! If you don't mind me asking, did you get any confirmation from BA once you filled out the Tier Match form at the online portal that asked for you to upload the documents from Delta?

I submitted stuff 7 hrs ago, but got no email confirmation it was received. Now it could be in progress, but usually we get some sort of email that it is in progress.
CK2023 is offline  
Old Apr 29, 2024, 1:44 pm
  #3521  
 
Join Date: Mar 2007
Location: Plano, Texas
Programs: BA Gold, AA CK (8MM), Hyatt Lifetime Globalist
Posts: 87
Match

Originally Posted by CK2023
Great to hear! If you don't mind me asking, did you get any confirmation from BA once you filled out the Tier Match form at the online portal that asked for you to upload the documents from Delta?

I submitted stuff 7 hrs ago, but got no email confirmation it was received. Now it could be in progress, but usually we get some sort of email that it is in progress.
When I submitted, I got an email from BA when completed (not when in process). YMMV I suppose.
private_md is offline  
Old Apr 29, 2024, 2:37 pm
  #3522  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
Originally Posted by CK2023
Great to hear! If you don't mind me asking, did you get any confirmation from BA once you filled out the Tier Match form at the online portal that asked for you to upload the documents from Delta?

I submitted stuff 7 hrs ago, but got no email confirmation it was received. Now it could be in progress, but usually we get some sort of email that it is in progress.
I didn't get any email confirmations from either Delta or BA. I only knew when I refreshed my app. The welcome email from BA came several days later.
astebel is offline  
Old Apr 29, 2024, 2:39 pm
  #3523  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
Originally Posted by private_md
My EXP matched to DL Platinum Medallion as per the status match guidance FWIW. Ive planned a quick London weekend to extend BA Gold but will otherwise stay on AA metal to try to keep CK.
Let me ask you your interpretation of extending the Gold because some of us have had extensive discussion since on their page there is a sentence that says from the UK to Europe. Do you think just a RT from the US to LHR will be enough or does LHR have to be a connection to somewhere else??
astebel is offline  
Old Apr 29, 2024, 3:04 pm
  #3524  
 
Join Date: Mar 2007
Location: Plano, Texas
Programs: BA Gold, AA CK (8MM), Hyatt Lifetime Globalist
Posts: 87
Originally Posted by astebel
Let me ask you your interpretation of extending the Gold because some of us have had extensive discussion since on their page there is a sentence that says from the UK to Europe. Do you think just a RT from the US to LHR will be enough or does LHR have to be a connection to somewhere else??
My blind assumption is that a TATL RT to LHR will suffice.
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private_md is offline  
Old Apr 29, 2024, 3:43 pm
  #3525  
 
Join Date: Jun 2023
Posts: 76
Originally Posted by private_md
When I submitted, I got an email from BA when completed (not when in process). YMMV I suppose.
Well it seems like no matter what browser I try (Safari, Chrome, Edge), and despite clearing my cache and cookies- I keep entering all the info, uploading the document and the site says "unable to process, please call"- it never gets uploaded.

Of course calling BA didn't help. I wish there was an easier way to get them my single document.

Anyone ever have this issue? This is the site I have been trying to upload the info: https://www.britishairways.com/en-us...ting-documents
CK2023 is offline  

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