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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Mar 7, 2024, 11:23 am
  #3046  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by fly747first
The CK member was being abusive to the cabin crew, not to other passengers. And to be fair, many passengers (not just top-tier flyers) have gotten arrested for their bad behavior at airports. My point is that I'm yet to witness a CK being abusive to another CK member since on average there are very few of us per flight. But yes, I'm sure it can happen... I mean humans are violent beings after all. lol
Yea, point taken. I think the whole ridiculous boarding process in general somehow manages to turn normal, friendly people into some sort of desperate mob, and then unexpected reactions and interactions are the sad result. There have been times when the group one's haven't let me through to board when CK is called. I usually just wait back in those instances, as it's not worth the effort or energy to argue or try to shove my way past them just to board 60 seconds sooner.
GoBirds is offline  
Old Mar 7, 2024, 11:24 am
  #3047  
 
Join Date: Feb 2012
Programs: AA CK, Delta PLT, Hilton LT Diamond, Marriott/SW Plt
Posts: 35
Originally Posted by astebel
It does certainly vary by airport. I am based out of LAX and will identify myself to a CK agent if I see one at the gate. But, believe me, it happens. I do like it when they call us by name but I had one occasion at PHL when the group 1 line was already blocked, I stayed behind the wheelchairs which I knew would board first at the other lane. The strap was still open when the GA called for CK and I handed her my boarding pass. She closed the tape right on me and when I asked if I could board she said, no, you have to go around and called group 1, all in the same sentence. I don't feel discriminated, I just feel that there is some gender bias, and I have definitely been pushed. When I boarded right behind the gentleman, he said... sorry, I didn't realize you were going to board. I just said... I know.. hard to believe a woman could be a CK!! Just my experiences. Am interested in others.
Boarding first is a wonderful perk - but especially when its followed by a brief pause so we are not run over...that used to happen more often but does not happen much these days. And the specific airport matters a lot - the best airport that I frequent is LHR as I cannot remember the last time that me and the other CKs were brought up to the front well before boarding was called and allowed to board before an announcement was made. JFK is pretty good and I too am based out of LAX and it depends on the agent and the situation...and sometimes (especially if the flight is late) the priority lane is impacted before boarding. I tend to stand near so I can walk up when CK is called - but more than once at LAX when the announcement is made something like "CKs can board at their leisure using the priority lane..." I have stepped around the priority lane if it appears that no CK is in that lane rather than make my way through the crowd and used the empty other lane in an effort to speed everyone up but with my boarding pass held out to show the CK credentials only to be chided to use the priority lane as instructed. This is not a big deal - kinda funny - and I have now learned what they want (use the priority lane!) but anyway since you asked about others.

And I also have experienced that when multiple CKs start to board at the same time its more like - "after you...no after you".
snydert likes this.
UpInTheAirAgain is offline  
Old Mar 7, 2024, 11:50 am
  #3048  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,006
Originally Posted by GoBirds
I usually just wait back in those instances, as it's not worth the effort or energy to argue or try to shove my way past them just to board 60 seconds sooner.
except when you are in the first row and the overhead storage over your seat is taken up with emergency equipment, and the storage space over the row adjacent might be full of crew luggage. i hate swimming upstream more than odd bits of the plane falling off midflight.
snydert and GoBirds like this.
stant is offline  
Old Mar 7, 2024, 9:52 pm
  #3049  
 
Join Date: Jul 2019
Location: CLT
Programs: AA CK, Marriott Ambassador, Hyatt Globalist
Posts: 75
Expiration date for Loyalty Awards is now showing as 05-April-24. I’m curious if this is just for CK as the re-qualification timeline was pushed back a bit, or did everyone’s expiration shift out a few days regardless of status? (Or maybe this is old news, and i’ve just been living under a rock.)
StiTChEs37 is offline  
Old Mar 7, 2024, 10:49 pm
  #3050  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by StiTChEs37
Expiration date for Loyalty Awards is now showing as 05-April-24. Im curious if this is just for CK as the re-qualification timeline was pushed back a bit, or did everyones expiration shift out a few days regardless of status? (Or maybe this is old news, and ive just been living under a rock.)
Mine appear to have changed to April 5 2024 as well, but I can't speak for non CK. Not that it really matters in my case, as I can never figure out what I should choose for any of the rewards, and if I don't remind myself, they'll probably all expire before I get to make a choice anyway.
snydert likes this.
GoBirds is offline  
Old Mar 7, 2024, 11:17 pm
  #3051  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,417
Originally Posted by GoBirds
Yea, point taken. I think the whole ridiculous boarding process in general somehow manages to turn normal, friendly people into some sort of desperate mob, and then unexpected reactions and interactions are the sad result. There have been times when the group one's haven't let me through to board when CK is called. I usually just wait back in those instances, as it's not worth the effort or energy to argue or try to shove my way past them just to board 60 seconds sooner.
Just an idea of an alternative universe: maybe they should allow CK to board last with reserved overhead space. Have CK agents come grab/call us when general boarding is near completion, and we can just walk on board, stow our luggage, and be on our way without the pre boarding mess. Still make the gate agents happy with departure of 0 minutes of delay.

Let's be realistic, with the aging population, pre boarders with disabilities are increasing, and the difference between CK and group 1 is literally 1-5 seconds and usually we are all still on the jet bridge as one big line.

If AA can somehow reserve overhead space for CKs, that would be a huge win.
snydert likes this.
HaleiwaFlyer is offline  
Old Mar 8, 2024, 7:46 am
  #3052  
 
Join Date: Oct 2009
Location: TUS
Programs: AA EXP DL Plat BA Gold
Posts: 502
Originally Posted by GoBirds
Mine appear to have changed to April 5 2024 as well, but I can't speak for non CK. Not that it really matters in my case, as I can never figure out what I should choose for any of the rewards, and if I don't remind myself, they'll probably all expire before I get to make a choice anyway.
As a non CK (EXP) I can say mine have changed to April 5, 2024 too.
catmndu is offline  
Old Mar 8, 2024, 7:58 am
  #3053  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 255
Originally Posted by StiTChEs37
Expiration date for Loyalty Awards is now showing as 05-April-24. Im curious if this is just for CK as the re-qualification timeline was pushed back a bit, or did everyones expiration shift out a few days regardless of status? (Or maybe this is old news, and ive just been living under a rock.)
It changed for everyone. I think the issue is with the March reset and not posting LPs either right now. I had tried to redeem a reward on 2/26 and it got lost, finally found stuck in processing and there it sits, unredeemed and no one seems to know to get it to process. I won't redeem my second until April 2nd. This month has been a mess. Many things I did the last week in Feb such as dining and shopping didn't post so I am afraid they are lost too despite sending in receipts.
astebel is offline  
Old Mar 8, 2024, 9:43 am
  #3054  
 
Join Date: Jul 2007
Location: New York
Programs: AA Concierge Key, DL Silver, UA Silver, Hilton Diamond, Hyatt Globalist, Marriott Gold, Avis PC
Posts: 94
If I were a 700k LP type person, I would definitely spread out my flying and card use to DL or UA and alliance partners to get Diamond and 1K, unless I lived in Charlotte or Dallas and couldn't buy F/J, in which case I would hoard the high rolling LPs to upgrade.

I sit around 1.1mm LPs but because I am NY based, I have to enough DL/SkyTeam and UA/Star Alliance flying that I would really appreciate being Diamond or 1K if I could manage it, but am not quite willing to give up CK for that.

Originally Posted by HaleiwaFlyer
I think chasing status died when AA started to monetize CK individual perks that takes precedence over their own CKs getting the same perks at the same given time.

Being CK, is no better than EXP nor a person with no status for the in-flight experience. Currently, FAs don't differentiate elites vs non elites inflight; maybe an occasional thanks, card, or pilot that says hello.

However, the "desire" to achieve and/or maintain invite only status is a very human nature thing, and that is how AA gets you to spend on their metal; as with any top tier elite status, we have an innate competitive nature to try to achieve the best out there.

After being CK, I can say, it is not worth it if you are not getting/spending organically on AA and like their product in the first place. Your money is better spent on getting better food, VIP airport services, and overall a better in-flight experience (BA F vs AA F for example; LPGS vs random Champagne AA decides to serve). QR J/F is hands down better than AA to DOH/Asia. JAL F (not some J) is going to be better than AA to any TYO routes. I would take AA over Finnair in J. Haven't flown Iberia, so can't comment).

As you can purchase meet and greet services that take you to the front of the line at airports, the benefits of flying AA as a CK starts to diminish tremendously when you take into account the time you spent on the airplane vs the time you get CK perks (8 hours on a flight vs that 5-10 minutes of meet and greet/buggy ride).

On the flip side, CK does help when IRROPs occur, nice to have familiar faces (CK agents) whom remember you and provide a humanistic travel experience, and not worrying about hiring VIP services to get you through tight connections are benefits. AA J seats are very comfortable, and meals are decent compared to the US3; but AA starts to fall behind significantly when you start to compare ME3 and other foreign airlines. Sometimes prices on AA are not the cheapest. For example, you can occasionally get EK F for 6500 one way pending the outbound. QR have occasional 4-6k round trip flights out of SFO.

At the end, you have to ask yourself what is important to you.
only1percent is offline  
Old Mar 8, 2024, 9:44 am
  #3055  
 
Join Date: Jul 2007
Location: New York
Programs: AA Concierge Key, DL Silver, UA Silver, Hilton Diamond, Hyatt Globalist, Marriott Gold, Avis PC
Posts: 94
I fantasize about that benefit (blocked off overhead space so I can board last) ALL THE TIME.

Originally Posted by HaleiwaFlyer
Just an idea of an alternative universe: maybe they should allow CK to board last with reserved overhead space. Have CK agents come grab/call us when general boarding is near completion, and we can just walk on board, stow our luggage, and be on our way without the pre boarding mess. Still make the gate agents happy with departure of 0 minutes of delay.

Let's be realistic, with the aging population, pre boarders with disabilities are increasing, and the difference between CK and group 1 is literally 1-5 seconds and usually we are all still on the jet bridge as one big line.

If AA can somehow reserve overhead space for CKs, that would be a huge win.
HaleiwaFlyer and snydert like this.
only1percent is offline  
Old Mar 8, 2024, 12:02 pm
  #3056  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 255
Originally Posted by only1percent
If I were a 700k LP type person, I would definitely spread out my flying and card use to DL or UA and alliance partners to get Diamond and 1K, unless I lived in Charlotte or Dallas and couldn't buy F/J, in which case I would hoard the high rolling LPs to upgrade.

I sit around 1.1mm LPs but because I am NY based, I have to enough DL/SkyTeam and UA/Star Alliance flying that I would really appreciate being Diamond or 1K if I could manage it, but am not quite willing to give up CK for that.
I did a status match with UA last year as I was flying some of their hubs and it was easier than going to LAX but I couldn't, or decided not to complete it halfway through in order to keep the CK. Couldn't do both so I made that choice. It is pretty equivalent to EP but they have their problems too. Now I just book flights with them if needed and am elite with them. 1k just gets you boarded faster.
astebel is offline  
Old Mar 8, 2024, 1:51 pm
  #3057  
 
Join Date: Feb 2023
Location: SAN
Programs: AA CK, Hyatt Lifetime Glob, QF lifetime G
Posts: 4
To the comments earlier, I've definitely seen more CK-scpeticism for female members. When I fly with a senior co-worker who is also CK, the gate agents inevitably make eye contact with me to welcome me aboard and occassionally ask her if she's "boarding with me." She likes to point out that she's sort of my boss, so it is the other way around. A few months ago I flew ICN-DFW with a female CK and her husband. The very friendly gate agents kept trying to talk to the husband about his experience as a CK and he kept saying "I hate flying, ask her."

What amazes me is how it sounds like so many of you manage to board when they call CKs. I'm not about to elbow my way through a scrum and probably manage to get on with the CK call about 30% of the time. Always awkward when a self-appointed "Group 1 Guardian" stares you down and says "We're all Group 1, buddy, get behind us."
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Swaltr is offline  
Old Mar 8, 2024, 4:07 pm
  #3058  
 
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 831
Originally Posted by HaleiwaFlyer
Just an idea of an alternative universe: maybe they should allow CK to board last with reserved overhead space. Have CK agents come grab/call us when general boarding is near completion, and we can just walk on board, stow our luggage, and be on our way without the pre boarding mess. Still make the gate agents happy with departure of 0 minutes of delay.

Let's be realistic, with the aging population, pre boarders with disabilities are increasing, and the difference between CK and group 1 is literally 1-5 seconds and usually we are all still on the jet bridge as one big line.

If AA can somehow reserve overhead space for CKs, that would be a huge win.
This happened to me once on an ad hoc basis, when I was a CK. I arrived at the gate after some groups already boarded. The CK agent at the gate told me she saved a space in the overhead bin for me above my seat and then proceeded cut me in the queue. I thought that was a wonderful gesture.
HaleiwaFlyer and snydert like this.
robertablake is offline  
Old Mar 8, 2024, 8:21 pm
  #3059  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 255
Originally Posted by Swaltr
To the comments earlier, I've definitely seen more CK-scpeticism for female members. When I fly with a senior co-worker who is also CK, the gate agents inevitably make eye contact with me to welcome me aboard and occassionally ask her if she's "boarding with me." She likes to point out that she's sort of my boss, so it is the other way around. A few months ago I flew ICN-DFW with a female CK and her husband. The very friendly gate agents kept trying to talk to the husband about his experience as a CK and he kept saying "I hate flying, ask her."

What amazes me is how it sounds like so many of you manage to board when they call CKs. I'm not about to elbow my way through a scrum and probably manage to get on with the CK call about 30% of the time. Always awkward when a self-appointed "Group 1 Guardian" stares you down and says "We're all Group 1, buddy, get behind us."
Love your comments and thanks for validating!!
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astebel is offline  
Old Mar 8, 2024, 10:32 pm
  #3060  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,006
Originally Posted by Swaltr
What amazes me is how it sounds like so many of you manage to board when they call CKs. I'm not about to elbow my way through a scrum and probably manage to get on with the CK call about 30% of the time. Always awkward when a self-appointed "Group 1 Guardian" stares you down and says "We're all Group 1, buddy, get behind us."
i could have just got done trying to sleep in the terminal under a row of seats after a flight got canceled after a 13 hour hold on the tarmac where the lavs flooded about 6 hours in, and pushing ahead of someone like that wouldnt just make my day, but whole week, at the very least.
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stant is offline  

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