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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Feb 17, 2024, 2:34 pm
  #2881  
 
Join Date: Nov 2001
Location: RDU
Posts: 2,266
Originally Posted by ExPlatGSO
In the past, when did you usually find out that you were renewed? What month/date?
Last year was mid March
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Old Feb 21, 2024, 12:18 pm
  #2882  
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Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 12,066
Originally Posted by ExPlatGSO
In the past, when did you usually find out that you were renewed? What month/date?
I fellow PTI-flyer, I was also looking to find my email from last year to see when I received it. I guess I deleted it. I thought it was first week of March, but I guess it was a bit later according to other posters. Anyone else have their exact date of the email? From what I recall, we all noticed it a few days ahead of time on the app and then got the email on the same day.
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Old Feb 21, 2024, 1:02 pm
  #2883  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 417
My renewal last year was an email on March 15, 2023.
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Old Feb 21, 2024, 3:52 pm
  #2884  
 
Join Date: Jul 2014
Posts: 34
How to Know Spend

Can someone tell me how they determine the yearly spend? Is it March 1, 2023 until February 29, 2024? And during the relevant period (whatever it is) how does everyone know their spend? Back in the day (2 years ago) the account showed the spend. Any input would be appreciated.
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Old Feb 21, 2024, 4:06 pm
  #2885  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by jwqflyer
Can someone tell me how they determine the yearly spend? Is it March 1, 2023 until February 29, 2024? And during the relevant period (whatever it is) how does everyone know their spend? Back in the day (2 years ago) the account showed the spend. Any input would be appreciated.
Yes it is measured 3/1 - 2/29. I track mine like a crazy person in Excel
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Old Feb 21, 2024, 5:30 pm
  #2886  
 
Join Date: Jun 2023
Posts: 76
Is "spend" what you have spent? I have 3 int'l flights between Mar/April, already paid for to AA.

Or is "spend" only after you complete your travel?
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Old Feb 21, 2024, 5:33 pm
  #2887  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,125
Originally Posted by CK2023
Is "spend" what you have spent? I have 3 int'l flights between Mar/April, already paid for to AA.

Or is "spend" only after you complete your travel?
it only counts once you travel.
how can you be ck and not know that?
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Old Feb 21, 2024, 5:37 pm
  #2888  
 
Join Date: Jun 2023
Posts: 76
Originally Posted by stant
it only counts once you travel.
how can you be ck and not know that?
Been CK for many many years. I guess I never worried about it since I'm an easy pass thru. Was just curious.
I suspect many other CK's don't micro track their spend.
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Old Feb 21, 2024, 5:39 pm
  #2889  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,125
Originally Posted by CK2023
Been CK for many many years. I guess I never worried about it since I'm an easy pass thru. Was just curious.
I suspect many other CK's don't micro track their spend.
if FT is any indication I bet you are wrong!
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Old Feb 21, 2024, 6:03 pm
  #2890  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by stant
if FT is any indication I bet you are wrong!
Well, as an ex Airpass member, I never used to track my spend, as CK status was guaranteed year after year. This year is a bit different, so I have a general idea of my spend, but sadly no idea if it will be sufficient for renewal the “normal” way. I suppose I’ll find out in the next 4 to 6 months.
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Old Feb 21, 2024, 9:31 pm
  #2891  
 
Join Date: Jul 2014
Posts: 34
Originally Posted by GoBirds
Well, as an ex Airpass member, I never used to track my spend, as CK status was guaranteed year after year. This year is a bit different, so I have a general idea of my spend, but sadly no idea if it will be sufficient for renewal the “normal” way. I suppose I’ll find out in the next 4 to 6 months.
Originally Posted by snydert
Yes it is measured 3/1 - 2/29. I track mine like a crazy person in Excel
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Old Feb 21, 2024, 9:36 pm
  #2892  
 
Join Date: Jul 2014
Posts: 34
Originally Posted by GoBirds
Well, as an ex Airpass member, I never used to track my spend, as CK status was guaranteed year after year. This year is a bit different, so I have a general idea of my spend, but sadly no idea if it will be sufficient for renewal the “normal” way. I suppose I’ll find out in the next 4 to 6 months.
Originally Posted by snydert
Yes it is measured 3/1 - 2/29. I track mine like a crazy person in Excel
And do you extract taxes and fees? If I look at LP and divide by 11, how close will that give me my spend? I would probably need to take out the Citi card numbers. Sorry I am not a math person.
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Old Feb 21, 2024, 9:51 pm
  #2893  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by jwqflyer
And do you extract taxes and fees? If I look at LP and divide by 11, how close will that give me my spend? I would probably need to take out the Citi card numbers. Sorry I am not a math person.
I just total up the passenger amounts from my tickets. Taxes and fees are broken out separately. This should be the equivalent metric of the old EQDs.
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Old Feb 22, 2024, 2:08 am
  #2894  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,125
Originally Posted by snydert
I just total up the passenger amounts from my tickets. Taxes and fees are broken out separately. This should be the equivalent metric of the old EQDs.
mandatory fees ARE part of the old EQD / current LP thought, just not taxes.

Like a $3500 fare to the eu might be broken down as $2000 for the fare, $1000 for the fees, and $500 for various taxes. You get credit for everything but taxes.
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Old Feb 22, 2024, 6:10 am
  #2895  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by stant
mandatory fees ARE part of the old EQD / current LP thought, just not taxes.

Like a $3500 fare to the eu might be broken down as $2000 for the fare, $1000 for the fees, and $500 for various taxes. You get credit for everything but taxes.
Interesting. I didn't know that. Appreciate it.
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