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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Mar 29, 2024, 5:02 pm
  #3121  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,385
Originally Posted by snydert
AA should absolutely follow UA and offer lifetime status. It's ridiculous we are capped at a crappy lifetime Platinum.
I always proposed that AA can start a new parallel lifetime status with the LP program. Hit X amount of LPs on AA base airfare spend to reach Y level of lifetime status.

They can still keep the current program in place.
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HaleiwaFlyer is offline  
Old Mar 29, 2024, 6:43 pm
  #3122  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 965
hey - id be happy for a compromise. hit x many millions of LPs and get given a firm, fixed number of LPs that will earn you CK for the next year.
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stant is offline  
Old Mar 30, 2024, 8:21 am
  #3123  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 216
Originally Posted by stant
hey - id be happy for a compromise. hit x many millions of LPs and get given a firm, fixed number of LPs that will earn you CK for the next year.
Agree.... this not knowing and seeing others who have less LPs than you get the status and you get dropped after many years is really nerve racking. I have heard but cannot confirm that there will be another level above CK since it has gotten quite saturated now with non-flying LPs and reward those with a large number of metal LPs keeping CK as just another level above EP. Then EP should be awarded as lifetime. I agree... was happy to receive lifetime Plat when it meant something. I was talking to someone recently who has about 150 people in his office, 15 of which are CK which is really high. Again, speculation and rumors.
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astebel is offline  
Old Mar 30, 2024, 8:26 am
  #3124  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,298
Originally Posted by astebel
I have heard but cannot confirm that there will be another level above CK since it has gotten quite saturated now with non-flying LPs and reward those with a large number of metal LPs keeping CK as just another level above EP.
In some sense there is a level above CK, or rather a more elevated group of CKs. I haven't seen the list in awhile, but there were around a dozen CKs marked in AA's system as "DO NOT MISS." These are the most important CKs who must be met personally on every trip.
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gleff is offline  
Old Mar 30, 2024, 9:20 am
  #3125  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,385
Originally Posted by gleff
In some sense there is a level above CK, or rather a more elevated group of CKs. I haven't seen the list in awhile, but there were around a dozen CKs marked in AA's system as "DO NOT MISS." These are the most important CKs who must be met personally on every trip.
My money is that their onboard experience is no better than a non elite who purchased domestic F/J.

AA is forgetting about the forest and so focused on the individual tree.
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Old Mar 30, 2024, 9:24 am
  #3126  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,298
Originally Posted by HaleiwaFlyer
My money is that their onboard experience is no better than a non elite who purchased domestic F/J.
For sure, it's a tag for premium services, not inflight. I only received extra recognition on board when I was a CK once. My flight cancelled as we were boarding. Somehow my itinerary was then cancelled instead of getting rebooked (someone messed up). I called and got someone to use the next flight guarantee for the next scheduled flight (although in the end there wound up a seat available, so I didn't bump anyone). I had an aisle seat in the last row of the aircraft, and was doted on by crew [and even offered a leftover F meal, if I was willing to eat it in the F galley so the rest of the cabin didn't see, though I declined]. Never got recognized on board.
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Old Mar 30, 2024, 9:32 am
  #3127  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 384
Originally Posted by gleff
For sure, it's a tag for premium services, not inflight. I only received extra recognition on board when I was a CK once. My flight cancelled as we were boarding. Somehow my itinerary was then cancelled instead of getting rebooked (someone messed up). I called and got someone to use the next flight guarantee for the next scheduled flight (although in the end there wound up a seat available, so I didn't bump anyone). I had an aisle seat in the last row of the aircraft, and was doted on by crew [and even offered a leftover F meal, if I was willing to eat it in the F galley so the rest of the cabin didn't see, though I declined]. Never got recognized on board.
On the contrary, I've started to see some improvement inflight. I've been thanked/recognized on probably 5 or 6 of my last 8 flights. One FA went as far to come to me first confirming my meal choice and asking if I wanted to change it before approaching the rest of first class. I've been dropping that nugget in the suggestion box for years! Hopefully it improves further.
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Old Mar 30, 2024, 10:03 am
  #3128  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 402
Originally Posted by snydert
On the contrary, I've started to see some improvement inflight. I've been thanked/recognized on probably 5 or 6 of my last 8 flights. One FA went as far to come to me first confirming my meal choice and asking if I wanted to change it before approaching the rest of first class. I've been dropping that nugget in the suggestion box for years! Hopefully it improves further.
Obviously, you have been upgraded to DO NOT MISS!

I have also seen more frequent in-flight recognition in the past year or so, but mostly in the premium cabin. On long haul flights, the FAs also seem to give much more attention to my kids on family vacays.

In coach, I very rarely get more than the normal Merry Christmas, ya filthy animals. Though, I will say that one time on a short flight when there was no service at all due to turbulence, an older FA took and brought me (and only me) my drink order, and effusively thanked me for being CK including that its customers like me that pay her salary. People around were like whaaa???
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Last edited by davecraze; Mar 30, 2024 at 10:24 am
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Old Mar 30, 2024, 1:24 pm
  #3129  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 216
Originally Posted by snydert
On the contrary, I've started to see some improvement inflight. I've been thanked/recognized on probably 5 or 6 of my last 8 flights. One FA went as far to come to me first confirming my meal choice and asking if I wanted to change it before approaching the rest of first class. I've been dropping that nugget in the suggestion box for years! Hopefully it improves further.
Wow. That is nice to see you have had that experience. I can't say I have at all. Even tho, I do bring a big bag of candy onboard each flight and rarely get more than the immediate thank you. I saw a FA thank a male PAX for being CK right across the aisle from me. Never thanked me. And again, as a female, ALWAYS asked when CK is called.... are you CK. It's on the boarding pass that I hand you and you STILL have to ask... And haven't heard of the "do not miss" list. I asked about the Eagle scores to a CK agent of mine and she didn't know what I was talking about.
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astebel is offline  
Old Mar 30, 2024, 3:12 pm
  #3130  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 402
Form my understanding, the Helix score (aka eagle score) is not just your value to AA, but also how likely you are to leave AA (ex: complaints you filed, high competition at your home airport vs home airport is a fortress hub and other matters that inform on how sticky/nonsticky/happy/unhappy you are with AA).
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Old Mar 30, 2024, 3:34 pm
  #3131  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 384
Originally Posted by davecraze
Obviously, you have been upgraded to DO NOT MISS!

I have also seen more frequent in-flight recognition in the past year or so, but mostly in the premium cabin. On long haul flights, the FAs also seem to give much more attention to my kids on family vacays.

In coach, I very rarely get more than the normal Merry Christmas, ya filthy animals. Though, I will say that one time on a short flight when there was no service at all due to turbulence, an older FA took and brought me (and only me) my drink order, and effusively thanked me for being CK including that its customers like me that pay her salary. People around were like whaaa???
I don't know about that. I definitely get missed from time to time!
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Old Mar 30, 2024, 3:39 pm
  #3132  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 965
Originally Posted by davecraze
Form my understanding, the Helix score (aka eagle score) is not just your value to AA, but also how likely you are to leave AA (ex: complaints you filed, high competition at your home airport vs home airport is a fortress hub and other matters that inform on how sticky/nonsticky/happy/unhappy you are with AA).
I was under the impression that the eagle score had nothing to do with your value, but as you said the likelyhood you might leave american.

I have had odd perks at times, like getting bumped to F when I was in international J - and J wasnt full let alone sold out on at least one occasion, and a car ride at DFW from my inbound flight to the flagship lounge. I assume the eagle score night have something to do with them handing these out...

Originally Posted by astebel
. And again, as a female, ALWAYS asked when CK is called.... are you CK.
yeah but have you ever had the gate agent physically block the scanner so you couldnt board till she calls group 1?
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Old Mar 30, 2024, 4:36 pm
  #3133  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by snydert
On the contrary, I've started to see some improvement inflight. I've been thanked/recognized on probably 5 or 6 of my last 8 flights. One FA went as far to come to me first confirming my meal choice and asking if I wanted to change it before approaching the rest of first class. I've been dropping that nugget in the suggestion box for years! Hopefully it improves further.
It's funny, I flew last week in F TATL, and the purser came up to me, introduced himself, and told me to let him know if I needed anything during the flight. He didn't mention anything about my CK status, but I assumed that's why he came up to me. But then he did the same thing with all of the other 7 passengers in F too, and I realized that nope, it had nothing to do with my status

I also used to get asked for my meal choice before everyone else quite frequently, but that hasn't happened in at least 3 years, so I really can't say I've seen much of change in flight recently.

The one thing I have noticed is more frequent contact at the airport on my departures, with more premiere services reps meeting me at the gates than I've had recently.
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Old Mar 30, 2024, 4:38 pm
  #3134  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 402
In the View from the Wing article on eagle scores, as I recall, there was some discussion about how your status level impacts your score. So I think it is measuring two things at once, which makes sense to me. A high eagle score based upon only likelihood to leave AA probably doesnt mean much to AA if its also someone that doesnt spend much that accrues to AA (on flights or LPs)
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Old Mar 30, 2024, 5:16 pm
  #3135  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 965
Originally Posted by davecraze
In the View from the Wing article on eagle scores, as I recall, there was some discussion about how your status level impacts your score. So I think it is measuring two things at once, which makes sense to me. A high eagle score based upon only likelihood to leave AA probably doesnt mean much to AA if its also someone that doesnt spend much that accrues to AA (on flights or LPs)
why combine the two? they already have EQDs and or LPs.
like it would make sense to do something significant for a CK that is likely to leave.
but it is also worthy to throw a bone to a PP that might jump ship.

if you factor in the value to the airline you would presumably be ranking those that wont go anywhere higher than those who might leave, but have less spend. whereas the thing to do from the customer loyalty standpoint might be to give the CK a free F bump on a longhaul out of the blue, where as the PP might just get surprised with MCE.

remember corporate image thanks to word of mouth rep goes a long way in the business world. "hey I had a great day today, american gave be a free upgrade" on social media or just spoken in passing to a friend can mean a lot to a business. I think it would be kind of foolish to give too much consideration to just top spenders with that kind of metric.
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