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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Mar 5, 2024, 9:07 pm
  #3016  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by Marioparty
For those that have done it, where/who do you ask to be walked through security? When I transit through LHR on BA, I get no help at all and I am flying business/first. Perhaps I am not taking the right action. What's the secret sauce?
I've only done it when flying AA metal, and I would ask the agent at the Flagship/First check in counter at T3 if they could come upstairs with me if the fast track line was long. And I should clarify I wasn't walked through security, just to the front of the fast track line if there was a significant line, but as I said, that was really mostly shortly after they reopened after Covid and I was experiencing those long lines. I've not had to ask them to help me recently as the lines have not been nearly as long as they were then. I will say though they always seemed happy to come up with me when I asked them to, so it probably can't hurt to ask them and see what they say now.
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Old Mar 5, 2024, 10:02 pm
  #3017  
 
Join Date: Mar 2024
Posts: 3
Originally Posted by Dedicated
I didn't make the cut this year with ~650k LP. Let's see how 2024 plays out.
Same. 670,000 Loyalty Points and no better than Executive Platinum at 200K. Is it time for another tier?

I just came back from Tokyo on a $15,000 ticket. I Googled the wine I was being served. $15 bottle. Makes me wonder why I even care about CK.
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Old Mar 5, 2024, 10:41 pm
  #3018  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,417
Originally Posted by CSRabe73
Same. 670,000 Loyalty Points and no better than Executive Platinum at 200K. Is it time for another tier?

I just came back from Tokyo on a $15,000 ticket. I Googled the wine I was being served. $15 bottle. Makes me wonder why I even care about CK.
If you are spending that much coin on a ticket; why not purchase ANA F or JAL F from/to Tokyo?

Being CK isnt going to change the inflight experience.
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Old Mar 6, 2024, 6:29 am
  #3019  
 
Join Date: Mar 2024
Posts: 3
Originally Posted by HaleiwaFlyer

Being CK isnt going to change the inflight experience.
Agreed. My only point is that if Im earning ExP more than 3X over and yet no better than ExP, then perhaps its more beneficial for me to earn that status on 3 different airlines. Chase the service and not that status in other words.
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Old Mar 6, 2024, 10:54 am
  #3020  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,417
Originally Posted by CSRabe73
Agreed. My only point is that if Im earning ExP more than 3X over and yet no better than ExP, then perhaps its more beneficial for me to earn that status on 3 different airlines. Chase the service and not that status in other words.
I think chasing status died when AA started to monetize CK individual perks that takes precedence over their own CKs getting the same perks at the same given time.

Being CK, is no better than EXP nor a person with no status for the in-flight experience. Currently, FAs don't differentiate elites vs non elites inflight; maybe an occasional thanks, card, or pilot that says hello.

However, the "desire" to achieve and/or maintain invite only status is a very human nature thing, and that is how AA gets you to spend on their metal; as with any top tier elite status, we have an innate competitive nature to try to achieve the best out there.

After being CK, I can say, it is not worth it if you are not getting/spending organically on AA and like their product in the first place. Your money is better spent on getting better food, VIP airport services, and overall a better in-flight experience (BA F vs AA F for example; LPGS vs random Champagne AA decides to serve). QR J/F is hands down better than AA to DOH/Asia. JAL F (not some J) is going to be better than AA to any TYO routes. I would take AA over Finnair in J. Haven't flown Iberia, so can't comment).

As you can purchase meet and greet services that take you to the front of the line at airports, the benefits of flying AA as a CK starts to diminish tremendously when you take into account the time you spent on the airplane vs the time you get CK perks (8 hours on a flight vs that 5-10 minutes of meet and greet/buggy ride).

On the flip side, CK does help when IRROPs occur, nice to have familiar faces (CK agents) whom remember you and provide a humanistic travel experience, and not worrying about hiring VIP services to get you through tight connections are benefits. AA J seats are very comfortable, and meals are decent compared to the US3; but AA starts to fall behind significantly when you start to compare ME3 and other foreign airlines. Sometimes prices on AA are not the cheapest. For example, you can occasionally get EK F for 6500 one way pending the outbound. QR have occasional 4-6k round trip flights out of SFO.

At the end, you have to ask yourself what is important to you.
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Old Mar 6, 2024, 12:17 pm
  #3021  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Originally Posted by HaleiwaFlyer
I think chasing status died when AA started to monetize CK individual perks that takes precedence over their own CKs getting the same perks at the same given time.

Being CK, is no better than EXP nor a person with no status for the in-flight experience. Currently, FAs don't differentiate elites vs non elites inflight; maybe an occasional thanks, card, or pilot that says hello.

However, the "desire" to achieve and/or maintain invite only status is a very human nature thing, and that is how AA gets you to spend on their metal; as with any top tier elite status, we have an innate competitive nature to try to achieve the best out there.

After being CK, I can say, it is not worth it if you are not getting/spending organically on AA and like their product in the first place. Your money is better spent on getting better food, VIP airport services, and overall a better in-flight experience (BA F vs AA F for example; LPGS vs random Champagne AA decides to serve). QR J/F is hands down better than AA to DOH/Asia. JAL F (not some J) is going to be better than AA to any TYO routes. I would take AA over Finnair in J. Haven't flown Iberia, so can't comment).

As you can purchase meet and greet services that take you to the front of the line at airports, the benefits of flying AA as a CK starts to diminish tremendously when you take into account the time you spent on the airplane vs the time you get CK perks (8 hours on a flight vs that 5-10 minutes of meet and greet/buggy ride).

On the flip side, CK does help when IRROPs occur, nice to have familiar faces (CK agents) whom remember you and provide a humanistic travel experience, and not worrying about hiring VIP services to get you through tight connections are benefits. AA J seats are very comfortable, and meals are decent compared to the US3; but AA starts to fall behind significantly when you start to compare ME3 and other foreign airlines. Sometimes prices on AA are not the cheapest. For example, you can occasionally get EK F for 6500 one way pending the outbound. QR have occasional 4-6k round trip flights out of SFO.

At the end, you have to ask yourself what is important to you.
Well put.
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Old Mar 6, 2024, 1:53 pm
  #3022  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by HaleiwaFlyer
I think chasing status died when AA started to monetize CK individual perks that takes precedence over their own CKs getting the same perks at the same given time.

Being CK, is no better than EXP nor a person with no status for the in-flight experience. Currently, FAs don't differentiate elites vs non elites inflight; maybe an occasional thanks, card, or pilot that says hello.

However, the "desire" to achieve and/or maintain invite only status is a very human nature thing, and that is how AA gets you to spend on their metal; as with any top tier elite status, we have an innate competitive nature to try to achieve the best out there.

After being CK, I can say, it is not worth it if you are not getting/spending organically on AA and like their product in the first place. Your money is better spent on getting better food, VIP airport services, and overall a better in-flight experience (BA F vs AA F for example; LPGS vs random Champagne AA decides to serve). QR J/F is hands down better than AA to DOH/Asia. JAL F (not some J) is going to be better than AA to any TYO routes. I would take AA over Finnair in J. Haven't flown Iberia, so can't comment).

As you can purchase meet and greet services that take you to the front of the line at airports, the benefits of flying AA as a CK starts to diminish tremendously when you take into account the time you spent on the airplane vs the time you get CK perks (8 hours on a flight vs that 5-10 minutes of meet and greet/buggy ride).

On the flip side, CK does help when IRROPs occur, nice to have familiar faces (CK agents) whom remember you and provide a humanistic travel experience, and not worrying about hiring VIP services to get you through tight connections are benefits. AA J seats are very comfortable, and meals are decent compared to the US3; but AA starts to fall behind significantly when you start to compare ME3 and other foreign airlines. Sometimes prices on AA are not the cheapest. For example, you can occasionally get EK F for 6500 one way pending the outbound. QR have occasional 4-6k round trip flights out of SFO.

At the end, you have to ask yourself what is important to you.
You definitely have a good point about the Five Star service. First it can take premium services reps availability from us, which is only fair as they paid for the service. But it also gives ex and other non CK members a relatively inexpensive way to get most of the benefits of CK without being CK. If Im not renewed this year I will probably start using Five Star for many of my flights.

And I, like I suspect many other CKs here, fly AA as much as I do because their schedule and routes fit my travel patterns very well, so changing my loyalty to another carrier is not as easy as I wish it were.
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Old Mar 6, 2024, 2:59 pm
  #3023  
 
Join Date: Mar 2024
Posts: 3
Originally Posted by HaleiwaFlyer
I think chasing status died when AA started to monetize CK individual perks that takes precedence over their own CKs getting the same perks at the same given time.

Being CK, is no better than EXP nor a person with no status for the in-flight experience. Currently, FAs don't differentiate elites vs non elites inflight; maybe an occasional thanks, card, or pilot that says hello.

However, the "desire" to achieve and/or maintain invite only status is a very human nature thing, and that is how AA gets you to spend on their metal; as with any top tier elite status, we have an innate competitive nature to try to achieve the best out there.

After being CK, I can say, it is not worth it if you are not getting/spending organically on AA and like their product in the first place. Your money is better spent on getting better food, VIP airport services, and overall a better in-flight experience (BA F vs AA F for example; LPGS vs random Champagne AA decides to serve). QR J/F is hands down better than AA to DOH/Asia. JAL F (not some J) is going to be better than AA to any TYO routes. I would take AA over Finnair in J. Haven't flown Iberia, so can't comment).

As you can purchase meet and greet services that take you to the front of the line at airports, the benefits of flying AA as a CK starts to diminish tremendously when you take into account the time you spent on the airplane vs the time you get CK perks (8 hours on a flight vs that 5-10 minutes of meet and greet/buggy ride).

On the flip side, CK does help when IRROPs occur, nice to have familiar faces (CK agents) whom remember you and provide a humanistic travel experience, and not worrying about hiring VIP services to get you through tight connections are benefits. AA J seats are very comfortable, and meals are decent compared to the US3; but AA starts to fall behind significantly when you start to compare ME3 and other foreign airlines. Sometimes prices on AA are not the cheapest. For example, you can occasionally get EK F for 6500 one way pending the outbound. QR have occasional 4-6k round trip flights out of SFO.

At the end, you have to ask yourself what is important to you.
Well said.
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Old Mar 6, 2024, 6:34 pm
  #3024  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,006
Originally Posted by HaleiwaFlyer

Being CK, is no better than EXP nor a person with no status for the in-flight experience. Currently, FAs don't differentiate elites vs non elites inflight; maybe an occasional thanks, card, or pilot that says hello.
this qualifying year that just finished is my first as CK. I can definitely say I see a difference in the service as CK vrs executive platinum.

that and if you are going to claim BA is better than AA, well I'm going to have to find your judgment questionable
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Old Mar 6, 2024, 7:02 pm
  #3025  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,417
Originally Posted by stant
this qualifying year that just finished is my first as CK. I can definitely say I see a difference in the service as CK vrs executive platinum.

that and if you are going to claim BA is better than AA, well I'm going to have to find your judgment questionable
Let me know the routes you take! In all seriousness, numerous combinations of HNL-DFW-LAX-PHX-SFO-JFK; other than some senior FAs who actually know what CK is, and say thank you for your business and keeping us paid, and one pilot who thank me for being CK; I really have noticed zero difference in service during flights. Most FAs are too busy getting the plane ready when they arrive 5-10 minutes before boarding start, and I don't really think the FAs really care about anyone's status as they are too understaffed with their prep work. Zero FAs at the boarding door have any idea about CK pre boarding. Even when CK agents walk us to the plane before people with disabilities, and mention we have a CK on board to the FA directly, there is indifference and the look "that we just killed a kitten" for disturbing their prep work, of "so what?"

I still stand by my British-esque opinion, BA F over AA F anyday of the year Seat is much better for sleep, food is much better and proper; and wine/liquor selection is much better for anyone who drinks. When will AA F carry JW Blue or have LPGS?

I will say, AA does beat BA F on the entertainment remote controller and the middle privacy divider as BA F has made some dubious design choices on those two items
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Old Mar 6, 2024, 7:30 pm
  #3026  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,006
Originally Posted by HaleiwaFlyer
Let me know the routes you take! In all seriousness, numerous combinations of HNL-DFW-LAX-PHX-SFO-JFK; other than some senior FAs who actually know what CK is, and say thank you for your business and keeping us paid, and one pilot who thank me for being CK; I really have noticed zero difference in service during flights. Most FAs are too busy getting the plane ready when they arrive 5-10 minutes before boarding start, and I don't really think the FAs really care about anyone's status as they are too understaffed with their prep work. Zero FAs at the boarding door have any idea about CK pre boarding. Even when CK agents walk us to the plane before people with disabilities, and mention we have a CK on board to the FA directly, there is indifference and the look "that we just killed a kitten" for disturbing their prep work, of "so what?"

I still stand by my British-esque opinion, BA F over AA F anyday of the year Seat is much better for sleep, food is much better and proper; and wine/liquor selection is much better for anyone who drinks. When will AA F carry JW Blue or have LPGS?

I will say, AA does beat BA F on the entertainment remote controller and the middle privacy divider as BA F has made some dubious design choices on those two items
DFW to LHR is probably the most common flight I take, and the FAs have gone out of their way in little ways. like before hand it was hard to get an extra salad dressing in J. now i get a handful of them when i ask. or they save coke zeros for me. in j they would typically run out. the thanks for your business and asks if there is anything else I want have stepped up.

how can you say BA is better when they still have non direct isle access?
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Old Mar 6, 2024, 8:12 pm
  #3027  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,417
Originally Posted by stant

how can you say BA is better when they still have non direct isle access?
BA First Class, not BA business class. I haven't flown BA business class on their wide bodies, but the ClubWorld seats look horrendous with the high density layout and no privacy. The Club Suites look much better.

And BA F round trip was cheaper or about equal to AA Business class when I traveled to Romania during Christmas last year...go figure......
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Old Mar 6, 2024, 8:52 pm
  #3028  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by stant
DFW to LHR is probably the most common flight I take, and the FAs have gone out of their way in little ways. like before hand it was hard to get an extra salad dressing in J. now i get a handful of them when i ask. or they save coke zeros for me. in j they would typically run out. the thanks for your business and asks if there is anything else I want have stepped up.

how can you say BA is better when they still have non direct isle access?
Have our expectations for CK status fallen so far that all it takes is some extra salad dressing and Coke Zeros make us happy? I'm actually mostly kidding, and I have experienced similar small niceties from FA's on occasion, such as being asked for my meal choice first before anyone else, and those little things are very much appreciated when they happen. But I have to say that those sorts of things, as well as thanks for my business, were much, much more common pre Covid, and have become very rare over the past 2 or 3 years. I don't know why that is. Are there many more CK's than there used to be, and it's not seen as anything special for FA's anymore? Regardless, I am glad to hear that you've experienced enhanced service and recognition on your TATL flights, and hopefully other CK's will start to have that same sort of experience going forward.


Originally Posted by HaleiwaFlyer
BA First Class, not BA business class. I haven't flown BA business class on their wide bodies, but the ClubWorld seats look horrendous with the high density layout and no privacy. The Club Suites look much better.

And BA F round trip was cheaper or about equal to AA Business class when I traveled to Romania during Christmas last year...go figure......
I fly F on both AA and BA TATL fairly frequently. I find the two to be relatively similar, in both service and hard product, but it does depend on what aircraft is used. One of the big differences for me, which may not matter to others, is that AA's aircraft have individual air vents over every F seat, and BA does not, and I'm always too warm on those BA flights. I generally don't eat or drink on long flights, so I can't comment on the food or alcohol, but I find the seats to be fairly similar as well.
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Old Mar 6, 2024, 8:59 pm
  #3029  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,006
Originally Posted by GoBirds
Have our expectations for CK status fallen so far that all it takes is some extra salad dressing and Coke Zeros make us happy? I'm actually mostly kidding, and I have experienced similar small niceties from FA's on occasion, such as being asked for my meal choice first before anyone else, and those little things are very much appreciated when they happen.

, and I'm always too warm on those BA flights.
well to be fair, there isnt THAT much opportunity to go above and beyond when it comes to good service on a flight.

and YES, ba flights are always too warm in the front of the plane. they have to kee pthe temps lower in back. on one flight I took the liberty of downgrading myself because i was in shorts and teeshirt and literally sweating. The FA said she wouldnt lower the temp because i could just have the vent blowing at me if I was too hot.
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Old Mar 6, 2024, 11:00 pm
  #3030  
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Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Originally Posted by HaleiwaFlyer
Let me know the routes you take! In all seriousness, numerous combinations of HNL-DFW-LAX-PHX-SFO-JFK; other than some senior FAs who actually know what CK is, and say thank you for your business and keeping us paid, and one pilot who thank me for being CK; I really have noticed zero difference in service during flights. Most FAs are too busy getting the plane ready when they arrive 5-10 minutes before boarding start, and I don't really think the FAs really care about anyone's status as they are too understaffed with their prep work. Zero FAs at the boarding door have any idea about CK pre boarding. Even when CK agents walk us to the plane before people with disabilities, and mention we have a CK on board to the FA directly, there is indifference and the look "that we just killed a kitten" for disturbing their prep work, of "so what?"

I still stand by my British-esque opinion, BA F over AA F anyday of the year Seat is much better for sleep, food is much better and proper; and wine/liquor selection is much better for anyone who drinks. When will AA F carry JW Blue or have LPGS?

I will say, AA does beat BA F on the entertainment remote controller and the middle privacy divider as BA F has made some dubious design choices on those two items
Have flown BA J six times this year and every single time, Club World food was disgusting. AA may food but not look pretty, but in J, it is substantial and in my opinion way more edible than BA J's.
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