Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Apr 19, 2022, 5:44 am
#1518
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821
I used my 2 FFD coupons in MIA earlier this month, one in our arrival and one on our departure. I had planned a few day trip to Key Largo in early April around using these coupons. I had scheduled the rental car pickup to be 3 hours after our landing so we could enjoy a nice lunch at the FFD, although I couldn't enjoy champagne and wine as much as I would have liked since I was going to be driving soon after. On our return, we arrived at MIA about 4 hours before our evening flight home, used the showers in the FL (as we had come right from a beach in Key Largo), then had a great dinner at the FFD. My wife and I slept the entire flight back to CLT.
Apr 19, 2022, 11:34 pm
#1520
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
May 5, 2022, 12:21 pm
#1523
Join Date: May 2008
Location: DFW
Programs: AA CK, Marriott LT Ti, Hertz 5*, Avis PC
Posts: 541
Just got an email on it today:
As a ConciergeKey® member, we invite you to try our exclusive Flagship® First Dining experience when visiting the Flagship® Lounge, regardless of cabin booked. We’ve made a change to allow you an additional month to enjoy this benefit — your wallet now reflects the updated expiration date of May 31, 2022.
Here's how it works:
As a ConciergeKey® member, we invite you to try our exclusive Flagship® First Dining experience when visiting the Flagship® Lounge, regardless of cabin booked. We’ve made a change to allow you an additional month to enjoy this benefit — your wallet now reflects the updated expiration date of May 31, 2022.
Here's how it works:
- Visit our Flagship® First Lounges today at DFW, JFK and MIA. LAX facility re-opening soon.
- At lounge check-in, tell us you want to use one of your visits for dining (when you're not flying in Flagship® First)*
- We suggest you arrive at least 2 hours before your flight to enjoy the full experience
- Use your complimentary visits through May 31, 2022
May 5, 2022, 12:26 pm
#1524
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Just got an email on it today:
As a ConciergeKey® member, we invite you to try our exclusive Flagship® First Dining experience when visiting the Flagship® Lounge, regardless of cabin booked. We’ve made a change to allow you an additional month to enjoy this benefit — your wallet now reflects the updated expiration date of May 31, 2022.
Here's how it works:
As a ConciergeKey® member, we invite you to try our exclusive Flagship® First Dining experience when visiting the Flagship® Lounge, regardless of cabin booked. We’ve made a change to allow you an additional month to enjoy this benefit — your wallet now reflects the updated expiration date of May 31, 2022.
Here's how it works:
- Visit our Flagship® First Lounges today at DFW, JFK and MIA. LAX facility re-opening soon.
- At lounge check-in, tell us you want to use one of your visits for dining (when you're not flying in Flagship® First)*
- We suggest you arrive at least 2 hours before your flight to enjoy the full experience
- Use your complimentary visits through May 31, 2022
May 5, 2022, 12:27 pm
#1525
Join Date: Nov 2001
Location: RDU
Posts: 2,263
Just got an email on it today:
As a ConciergeKey® member, we invite you to try our exclusive Flagship® First Dining experience when visiting the Flagship® Lounge, regardless of cabin booked. We’ve made a change to allow you an additional month to enjoy this benefit — your wallet now reflects the updated expiration date of May 31, 2022.
Here's how it works:
As a ConciergeKey® member, we invite you to try our exclusive Flagship® First Dining experience when visiting the Flagship® Lounge, regardless of cabin booked. We’ve made a change to allow you an additional month to enjoy this benefit — your wallet now reflects the updated expiration date of May 31, 2022.
Here's how it works:
- Visit our Flagship® First Lounges today at DFW, JFK and MIA. LAX facility re-opening soon.
- At lounge check-in, tell us you want to use one of your visits for dining (when you're not flying in Flagship® First)*
- We suggest you arrive at least 2 hours before your flight to enjoy the full experience
- Use your complimentary visits through May 31, 2022
May 10, 2022, 7:44 pm
#1526
Join Date: Aug 2004
Posts: 291
Conceige Key - On Board
CK is great at the airport, but once you enter the plane you are just like everyone else - AA should urge the flight attendants to reach out to CK passengers for first choice meals and give them a bit more attention. Right now if you're seated in the wrong location you could get last choice with no choices. SOME flight attendants do reach out but it is a small few.
May 10, 2022, 7:49 pm
#1527
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,004
CK is great at the airport, but once you enter the plane you are just like everyone else - AA should urge the flight attendants to reach out to CK passengers for first choice meals and give them a bit more attention. Right now if you're seated in the wrong location you could get last choice with no choices. SOME flight attendants do reach out but it is a small few.
May 10, 2022, 8:35 pm
#1529
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
May 10, 2022, 9:21 pm
#1530
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
UA does this - GS and 1K are prioritized over others. Good crews will take orders from front to back then sort it out in the galley. Bad or lazy crews flit about the cabin like flies on caffeine taking orders. "Ms. 2A, what would you like for dinner? Sorry, Mr. 2B, I'll be back for you later."