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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Feb 26, 2024, 8:28 am
  #2941  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 285
Originally Posted by jhalapin
Same for me.
Are you sure it says it in the profile. Not the milestone that you are on your way to globalist in 2026?
astebel is offline  
Old Feb 26, 2024, 11:26 am
  #2942  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 406
AA App Shows Updated CK Through 4/30/24

It just landed for me this AM. Now I wait for the renewal email...
snydert is offline  
Old Feb 26, 2024, 12:42 pm
  #2943  
 
Join Date: Apr 2023
Location: DFW
Programs: AA CK, 4 MM Miler, Hyatt Globalist, Hilton Diamond, Marriott Platinum Elite, Avis President's Club
Posts: 51
Originally Posted by snydert
It just landed for me this AM. Now I wait for the renewal email...
Me too.
snydert likes this.
Marioparty is offline  
Old Feb 26, 2024, 2:10 pm
  #2944  
3VM
 
Join Date: Mar 2023
Location: Los Gatos, CA
Programs: AA CK, Marriott Lifetime Titanium, Hyatt Globalist
Posts: 8
Originally Posted by jhalapin
Same for me.
Just checked my Hyatt account. Mine also shows Globalist through 2/28/25. No way I earned this through stays last year - it has to be CK.
3VM is offline  
Old Feb 26, 2024, 2:21 pm
  #2945  
 
Join Date: Jul 2022
Programs: AA/CK
Posts: 63
Originally Posted by 3VM
Just checked my Hyatt account. Mine also shows Globalist through 2/28/25. No way I earned this through stays last year - it has to be CK.
This does help confirm and contradict the earlier poster who said CK & Globalist is ending. Perhaps this is a tip off to who is getting renewed for CK for 2024/25. Congrats if so! I am not expecting CK renewal this year, but we can still hope!
2flyingmonkeys is offline  
Old Feb 26, 2024, 3:05 pm
  #2946  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 285
It can't be that, tho. I am CK and mine still says 2024. This is what I was told from both Hyatt and AA that they no longer have that reciprocal agreement between CK and globalist so I am really confused. It doesn't give you an insight into CK, either since Hyatt renews in February while we all still have our CK status. There were those who had the globalist renewed last year but lost CK in the Spring. I remain CK until May of this year because of the challenge AA put me on so the renewal doesn't apply for me and Hyatt did say they saw my status was until May so I am really confused!! Congrats to all who got it, though. Don't want to rock the boat but I would LOVE to know the criteria they used to renew!!
astebel is offline  
Old Feb 26, 2024, 3:09 pm
  #2947  
 
Join Date: Jul 2007
Location: CO
Programs: AA CK, AC Super Elite, DL Diamond, Marriott Titanium, Hyatt Globalist
Posts: 110
Change of subject...
For many of us, the AA Executive Liaisons have been a welcome source of information and a place to ask questions about status renewal, qualification and CK issues from time to time. While for some they were more often the bearers of "disappointing news" rather than "great news", I have always found them to be empathetic, respectful and responsive.
Today I was speaking to one of them via email, and she let me know that she (and her Exec Liaison co-workers) would be departing as of March 30. She did not know what AA would be doing to service us in the future, but indicated that some who were not retiring would be invited to apply for a "Customer Success Specialist" position, similar to a reservations, customer relations and AAdvantage representative all in one. She said it had not yet been fully defined.
Regardless, this is another major loss for those of us who have grown to rely on the program and the people that have been part of it. If you have a relationship with anyone specifically that you've worked with over the years, you might want to say goodbye and thank you should you need to call in or write in over the next 30 days.
snydert, GoBirds and Marioparty like this.
kvez is offline  
Old Feb 27, 2024, 12:50 am
  #2948  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,140
well my CK status now shows april 30, 2024. fingers crossed...
stant is offline  
Old Feb 27, 2024, 4:34 am
  #2949  
 
Join Date: Jun 2013
Location: FSD
Programs: AA CK, DL SM, UA PS, HH Diamond, Bonvoy Titanium , Hyatt Globalist, Global Entry, CLEAR
Posts: 462
Originally Posted by astebel
Are you sure it says it in the profile. Not the milestone that you are on your way to globalist in 2026?
Pretty sure.....: And, as a data point, I only had one night's stay in 2023

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jhalapin is offline  
Old Feb 27, 2024, 7:54 am
  #2950  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 285
Originally Posted by jhalapin
Pretty sure.....: And, as a data point, I only had one night's stay in 2023

wow. that's great. I may call again indicating colleagues have gotten it but not mention names, of course.
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astebel is offline  
Old Feb 27, 2024, 7:55 am
  #2951  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 285
Originally Posted by stant
well my CK status now shows april 30, 2024. fingers crossed...
They did extend it one month although the LPs end in Feb. Not sure why unless they are needing time as was mentioned above to AA more time to sort things out.
snydert and Marioparty like this.
astebel is offline  
Old Feb 27, 2024, 8:30 am
  #2952  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,140
Originally Posted by astebel
They did extend it one month although the LPs end in Feb. Not sure why unless they are needing time as was mentioned above to AA more time to sort things out.
did they extend it for everyone? I thought there were still people who didnt get the email about the change?
stant is offline  
Old Feb 27, 2024, 6:37 pm
  #2953  
 
Join Date: Jun 2006
Programs: AA Ex Plt
Posts: 474
My CK was extended through Jul 31, 2024 with Globalist/Hyatt through Feb 28, 2025. Not sure what to make of that.
snydert and Marioparty like this.
Animgif is offline  
Old Feb 27, 2024, 6:48 pm
  #2954  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 406
Originally Posted by Animgif
My CK was extended through Jul 31, 2024 with Globalist/Hyatt through Feb 28, 2025. Not sure what to make of that.
I just checked my Hyatt, and it shows Feb 28, 2025. I only had 3 nights last year. I'll take it!
HaleiwaFlyer and Marioparty like this.
snydert is offline  
Old Feb 27, 2024, 10:26 pm
  #2955  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 285
Originally Posted by snydert
I just checked my Hyatt, and it shows Feb 28, 2025. I only had 3 nights last year. I'll take it!
Ok. You all made me have hope and keep checking. This morning my Hyatt Globalist still showed 2024 expiration. I did contact the CK liason to see if they could help after talking with Hyatt AGAIN today.... what ever magic happened I JUST saw this evening my profile renewed to 2025. We can good karma here!!!! 2 days before expiration... big sigh of relief.... hope to see everyone at a Hyatt property this year.
astebel is offline  

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