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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Mar 9, 2024, 4:53 am
  #3061  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 407
Originally Posted by Swaltr

What amazes me is how it sounds like so many of you manage to board when they call CKs. I'm not about to elbow my way through a scrum and probably manage to get on with the CK call about 30% of the time. Always awkward when a self-appointed "Group 1 Guardian" stares you down and says "We're all Group 1, buddy, get behind us."
Well when that happens (its not that often for me), and I am not at a hub with premium services agents,I will just stand to the side of them but very near the gate agent so you are right by the agent. When they call CK and she can see you just say yes and raise your hand. She will then either ask group 1 to make way for you or just tell you to come under the rope. I dont even bother trying to fight through group 1 anymore if they have blocked the premium boarding line even though they are told not to.
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Old Mar 9, 2024, 12:41 pm
  #3062  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,397
Originally Posted by davecraze
Well when that happens (it’s not that often for me), and I am not at a hub with premium services agents,I will just stand to the side of them but very near the gate agent so you are right by the agent. When they call CK and she can see you just say yes and raise your hand. She will then either ask group 1 to make way for you or just tell you to come under the rope. I don’t even bother trying to fight through group 1 anymore if they have blocked the premium boarding line even though they are told not to.
My experience: The art of CK boarding. If you really want to avoid the group 1 crowd; you have to know the layout of the boarding area, as each airport is slightly different.....

PDX: Its just one big space at the boarding area with no constrained funneling, group 1 makes a ring around the boarding area and don't line up in the boarding lanes, so there is no pressure. It's like a campfire and everyone is roasting marshmallows and story telling; typical Oregonians, passive-aggressive; unlike New Yorkers. Just stand anywhere along the ring and walk up when CK is called. Easy peasy.

PHX: Abit more pressure as the spaces at the terminal are so small, so crowds are an issue. I only fly to HNL from PHX, so we use gate 20 or 21? all of the time, and it has a confusing gate. Most are leisure travelers, so they line up by the podium and not the actual boarding lane. I just show up 5-10 minutes early prior to boarding, and line up to the side of group 1 boarding, check Flyertalk on my phone to see the struggles of fellow CKs during boarding. However, sometimes you get excited folks whom are so eager to get to HNL, one couple will leap frog another couple, so everyone just crowds group 1 boarding lane now... If this happens, I'll just use group 5 boarding lane as it is wide open and walk pass group 1 one CK is called. Or....PHX agents just call group 1 and skip CK all together, then the plan has backfired tremendously and you have to merge back into group 1...fail....

DFW: Now we are talking. This is the gladiator arena with lots of EXPs, and with actual physical barriers that separate groups without the soft bowling alley padding ropes; time to get serious and preplan the route. If no one crowds the boarding area 5 minutes from boarding, it's a win. Will be easy.... If group 1 already pre crowds the boarding lane, I tell the agents that I am going to be in group 5 boarding lane or next to the boarding agent, and they will unrope the lane for you as they all understand the gate crowds group 1 even though they "announce do not crowd the boarding lanes." Because, this is when group 1 will rush tackle anyone in their way after disabilities have boarded; even people with disabilities have a hard time bypassing this mob as the gate agents have to bat people away to make room for disabilities...Not worth trying to swim upstream, and totally worth it to bypass using group 5 lane or stand next to podium.

HNL: If you fly the A321, not so bad....if you fly the 777 or 787, then this is even worse than DFW due to the design of the gates...Narrow areas, small areas, and a sub-room where they scan tickets and people tend to crowd here. Typically 50 (sarcasm for people who are missing it) passengers with disabilities and families, so group 1 is already mad and tired at the wait. Group 1 will already be lined up next to the agent with hands out with their tickets, 2 millimeters from the boarding scanner; desperately trying to make eye contact with the agent and awaiting the whispery muffled intercom squeak of any resemblance of "group 1" since the app notified everyone they should be boarding now.....Here is the trick, use lane 5 and go all the way down to the sub-room or boarding area. HNL agents will call CK, and group 1 will rush and reach that 2mm to scan their tickets to only be denied boarding because no one knows what CK is anyways, and just think it's group 1. You get 2 to 3 seconds of bliss, only to be stopped 10 feet in your track when you still see the 50 prior passengers lined up at the jet bridge..........and that same group 1 person is breathing down your neck.....

Happy CK boarding to everyone....
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Last edited by HaleiwaFlyer; Mar 9, 2024 at 7:52 pm Reason: Paragraph breaks.....
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Old Mar 9, 2024, 12:55 pm
  #3063  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 407
In the parlance of Russ Hanneman of HBOs Silicon Valley this ^^^ guy (or gal) f*cks! Great recap.

my home airport is the DFW thunderdome, so I get it.

at hubs there will usually be a ck agent at the gate so that is the easy button option when you see that red scarf or tie
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Last edited by davecraze; Mar 9, 2024 at 1:07 pm
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Old Mar 9, 2024, 4:30 pm
  #3064  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Sometimes Ill just go up to the gate agent before boarding starts and say something like just fyi Im CK and Ill be standing over there for when you call pre boarding. Some of them seem to care and will make sure I board first, and others dont seem to care at all.
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Old Mar 13, 2024, 7:38 am
  #3065  
 
Join Date: Jul 2022
Location: Orange County, CA
Programs: AA Marriott
Posts: 17
Any updates on renewals?
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Old Mar 13, 2024, 12:55 pm
  #3066  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 977
Originally Posted by Sterlingman
Any updates on renewals?
yeah, they are waiting till i have an ulcer to decide about renewals...
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Old Mar 13, 2024, 9:30 pm
  #3067  
 
Join Date: Nov 2001
Location: RDU
Posts: 2,266
Originally Posted by Sterlingman
Any updates on renewals?
Based on the communications from last month, it would appear there will be no renewal notifications/new CK notifications until sometime next month.

"The ConciergeKey membership year will now be May 1 through April 30 of the following year. Moving forward, youll hear from us in April about the status of your ConciergeKey membership."
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Old Mar 14, 2024, 7:11 am
  #3068  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 395
Originally Posted by stant
except when you are in the first row and the overhead storage over your seat is taken up with emergency equipment, and the storage space over the row adjacent might be full of crew luggage. i hate swimming upstream more than odd bits of the plane falling off midflight.
Yes - this is irritating as hell to me.
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Old Mar 15, 2024, 7:05 am
  #3069  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 234
I want to bring up a situation that is not, unfortunately, uncommon. I have always said keep a printed boarding pass until you see the miles post, especially in the day of these important LPs. I was reissued a round trip to reroute because of weather. Somehow my outgoing trip was dropped. Fortunately I realized that when I didn't get my email that it was time to check in. It took some doing and wait time but was fixed. It was however, not added to my activity. I always print a BP because that is where your ticket number is. When I put in for missing miles I got a message it was ineligible and see the rules for partner airlines, even tho this was AA metal. Now writing and calling in to get it yet again, corrected.

Just want to add in... I got it resolved but not without some time and effort. Just got to be on top of this stuff.

Last edited by astebel; Mar 15, 2024 at 7:57 am Reason: follow up
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Old Mar 15, 2024, 8:56 am
  #3070  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by astebel
I want to bring up a situation that is not, unfortunately, uncommon. I have always said keep a printed boarding pass until you see the miles post, especially in the day of these important LPs. I was reissued a round trip to reroute because of weather. Somehow my outgoing trip was dropped. Fortunately I realized that when I didn't get my email that it was time to check in. It took some doing and wait time but was fixed. It was however, not added to my activity. I always print a BP because that is where your ticket number is. When I put in for missing miles I got a message it was ineligible and see the rules for partner airlines, even tho this was AA metal. Now writing and calling in to get it yet again, corrected.

Just want to add in... I got it resolved but not without some time and effort. Just got to be on top of this stuff.
I completely agree. I either print out at home or get a paper boarding pass at the airport for two reasons. I've been lucky as I believe only once have my miles/LP's not posted within a few days at the latest, and on that one occasion I had the paper boarding pass so was able to easily get the missing miles/EQD's at that time posted. I also do it as more often than with flights not posting, there have been times that my phone has acted up and I've not been able to access my boarding pass on my phone at the gate, so I always have a printed one for that reason as well.
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Old Mar 16, 2024, 1:26 pm
  #3071  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 977
Originally Posted by kvez
Change of subject...
For many of us, the AA Executive Liaisons have been a welcome source of information and a place to ask questions about status renewal, qualification and CK issues from time to time. While for some they were more often the bearers of "disappointing news" rather than "great news", I have always found them to be empathetic, respectful and responsive.
Today I was speaking to one of them via email, and she let me know that she (and her Exec Liaison co-workers) would be departing as of March 30. She did not know what AA would be doing to service us in the future, but indicated that some who were not retiring would be invited to apply for a "Customer Success Specialist" position, similar to a reservations, customer relations and AAdvantage representative all in one. She said it had not yet been fully defined.
Regardless, this is another major loss for those of us who have grown to rely on the program and the people that have been part of it. If you have a relationship with anyone specifically that you've worked with over the years, you might want to say goodbye and thank you should you need to call in or write in over the next 30 days.
has the executive liaison office gone kaput already? I tried calling them earlier and got automatically routed to reservations...
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Old Mar 16, 2024, 2:38 pm
  #3072  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 395
Originally Posted by stant
has the executive liaison office gone kaput already? I tried calling them earlier and got automatically routed to reservations...
I just spoke with one on Wednesday this past week.
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Old Mar 17, 2024, 9:00 am
  #3073  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 12,002
Originally Posted by dave_261
Based on the communications from last month, it would appear there will be no renewal notifications/new CK notifications until sometime next month.

"The ConciergeKey membership year will now be May 1 through April 30 of the following year. Moving forward, youll hear from us in April about the status of your ConciergeKey membership."
I thought that was starting next year, but this year, it would still be in March? Waiting four additional months to let people know about status when other airlines make it clear at the beginning of the year is strange. Im certainly holding off on big AA purchases until I find out.
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Old Mar 17, 2024, 9:12 am
  #3074  
 
Join Date: Nov 2001
Location: RDU
Posts: 2,266
Originally Posted by SkyTeam777
I thought that was starting next year, but this year, it would still be in March? Waiting four additional months to let people know about status when other airlines make it clear at the beginning of the year is strange. Im certainly holding off on big AA purchases until I find out.
Who knows, but I read it as the CK membership year has changed to May 1-April 30, and therefore, notifications would not go out until April. I understand their logic to wait until the full membership year ends to begin evaluations.
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Old Mar 17, 2024, 4:10 pm
  #3075  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
I had an less than ideal CK experience during an IRROPS recently, Weather and other issues at my departing airport caused many flight cancellations and delays. When my flight changed from on time to 90 minutes delayed, I called the CK line and requested they book me a back up fight in case my flight ended up being cancelled, as 3 other AA flights had just been cancelled a few minutes before I called them, and I feared all those passengers might fill any available seats on later flights before I tried to rebook.

The rep who answered the call said that they're not allowed to book a backup flight unless my flight was either officially cancelled or 3 hours delayed. Now I know for a fact that's not correct, as I've definitely had CK book me a backup in my exact situation, when my original flight was neither cancelled yet nor 3 hours delayed yet. I told them that, but the rep was insistent that nothing could be done yet, but to call back when one of the two criteria they stated was met. I hung up, and waited about 10 minutes when I was about to call back and hope that another rep would answer the call. As I'm about to dial them again, I get a call from premium services, not the same person I had just spoken with, who said they see that my flight is delayed 90 minutes and that they're going to book a backup option for me in case my original flight is cancelled. Luckily my flight did end up leaving and not being cancelled, and I didn't have a connection so everything worked out well in the end.

This has happened more than once recently. It seems that when I call CK during IRROPS, they sometimes don't really know what they're allowed to do or how to best get me to my destination as quickly and painlessly as possible. But when they call me proactively, those reps seem to be much more on the ball and knowledgeable about how to help. And sadly, I seem to be getting fewer of those proactive calls when needed, and I'm coming to dread calling them first in those situations. The frustrating part is that historically, perhaps before the past 2 years or so, AA would almost always be very proactive during IRROPS, calling me, texting me, letting me know they're monitoring the situation and have already booked at least one back up option.

As many of us say all the time here, IRROPS assistance is one of the key benefits of CK status, so its frustrating to say the least when they don't come through efficiently and effectively when we need them the most.
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