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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old May 10, 2022, 9:32 pm
  #1531  
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Just pre order your food.

Let the supposedly undeserving gate upgrader peons fight for their scraps.
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Old May 10, 2022, 9:37 pm
  #1532  
 
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,129
Originally Posted by MikeTucson
CK is great at the airport, but once you enter the plane you are just like everyone else - AA should urge the flight attendants to reach out to CK passengers for first choice meals and give them a bit more attention. Right now if you're seated in the wrong location you could get last choice with no choices. SOME flight attendants do reach out but it is a small few.
As a concierge key, you should have the right to take over the controls and fly the plane whenever you'd like.
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Old May 10, 2022, 9:56 pm
  #1533  
 
Join Date: Jun 2019
Location: Hawaii
Programs: AA EXP, HA PL, Hilton 💎, Marriott Ti, Wyndham/Caesars 💎, Hertz PC
Posts: 343
Originally Posted by steveholt
As a concierge key, you should have the right to take over the controls and fly the plane whenever you'd like.
As a CK, you should have the right to smoke in the lavatory and pinch the flight attendant's .... *bum

Last edited by ajf87; May 10, 2022 at 9:56 pm Reason: naughty word
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Old May 10, 2022, 10:06 pm
  #1534  
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Originally Posted by MikeTucson
CK is great at the airport, but once you enter the plane you are just like everyone else - AA should urge the flight attendants to reach out to CK passengers for first choice meals and give them a bit more attention. Right now if you're seated in the wrong location you could get last choice with no choices. SOME flight attendants do reach out but it is a small few.
Does AA provide what it says that it will provide? if so, then why should the crew do this anymore than AA keep specific seats back just in case a CK member comes along
If it isn't ptoviding what it says that it will, then seems something to take up with AA
If it is not part of AA's listed service, then crew absolutely should not be deciding amongst themselves who should or should not get their preferences, but be doing it by what their role states.
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Old May 10, 2022, 10:18 pm
  #1535  
 
Join Date: Jun 2019
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Originally Posted by Dave Noble
Does AA provide what it says that it will provide? if so, then why should the crew do this anymore than AA keep specific seats back just in case a CK member comes along
If it isn't ptoviding what it says that it will, then seems something to take up with AA
If it is not part of AA's listed service, then crew absolutely should not be deciding amongst themselves who should or should not get their preferences, but be doing it by what their role states.
Don't the CKs have their own containment thread? Does the recovery and current state of our society mean we're going to get more of this kind of entitlement and narcissism? Now that the mask mandate is lifted do people have to suddenly find other issues to express how unique and special they are?
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Old May 10, 2022, 11:02 pm
  #1536  
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Must be CK “suggestions to improve their lot” day!

AA Should Hold Preferred First/Business Seats for Paid F/J & CK
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Old May 10, 2022, 11:13 pm
  #1537  
 
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
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Originally Posted by MikeTucson
CK is great at the airport, but once you enter the plane you are just like everyone else - AA should urge the flight attendants to reach out to CK passengers for first choice meals and give them a bit more attention. Right now if you're seated in the wrong location you could get last choice with no choices. SOME flight attendants do reach out but it is a small few.
Tough crowd. You should probably post this stuff in the CK thread.
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Old May 10, 2022, 11:26 pm
  #1538  
 
Join Date: Aug 2019
Location: Midwest
Programs: AA Platinum Pro, Hyatt Globalist, Hilton Gold, IHG Diamond, BonVoy Platinum, BW Diamond, RR Premium
Posts: 414
Originally Posted by UKtravelbear
Must be CK “suggestions to improve their lot” day!

AA Should Hold Preferred First/Business Seats for Paid F/J & CK
These two threads showed up back-to-back for me when I logged in. There are private jet services galore now for people with that much money. I just can't be sympathetic to not having a certain seat available at T-24 or when an order is taken because one is CK. Most of us still can't get ahold of an airline without losing billable hours. Too much too soon, CKs. Be thankful.
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Last edited by travelingdrsuz; May 11, 2022 at 2:09 pm
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Old May 11, 2022, 1:33 am
  #1539  
 
Join Date: May 2013
Location: west coast best coast
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Posts: 3,989
The Keys are at it again!!!
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Old May 11, 2022, 6:01 am
  #1540  
 
Join Date: Feb 2022
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Given what airline food is I'm not sure I understand. As far as FAs, many have no clue about what status is all about.
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Old May 11, 2022, 7:36 am
  #1541  
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Originally Posted by EXP100
Given what airline food is I'm not sure I understand. As far as FAs, many have no clue about what status is all about.
It's less about the actual food and more about being made to feel special. Only ego can make AA's airline food be a thing to crave.
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Old May 11, 2022, 8:53 am
  #1542  
 
Join Date: Jun 2013
Location: Roswell, GA
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cant believe.. I just wasted a few minutes reading thru this thread....
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Old May 12, 2022, 1:38 pm
  #1543  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,395
Question about accessing LHR Concorde room:

After reading the Concorde room thread and the BA website, it wasn't clear the ticket/carrier for CKs to access the Concorde room.

I'm flying DFW to LHR on BA First, have a 10 hour layover, then a separate ticket on QR on J, LHR to DOH. Can I access the Concorde room with the QR ticket as a CK? Or does it strictly have to be BA/AA flights as a CK?

Thanks for your help.
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Old May 12, 2022, 2:24 pm
  #1544  
 
Join Date: Jul 2004
Posts: 4,568
Originally Posted by HaleiwaFlyer
Question about accessing LHR Concorde room:

After reading the Concorde room thread and the BA website, it wasn't clear the ticket/carrier for CKs to access the Concorde room.

I'm flying DFW to LHR on BA First, have a 10 hour layover, then a separate ticket on QR on J, LHR to DOH. Can I access the Concorde room with the QR ticket as a CK? Or does it strictly have to be BA/AA flights as a CK?

Thanks for your help.
I've done what you've described, and as a Key had no difficulty accessing the LHR CCR.
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Old May 15, 2022, 8:52 pm
  #1545  
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Originally Posted by MikeTucson
CK is great at the airport, but once you enter the plane you are just like everyone else - AA should urge the flight attendants to reach out to CK passengers for first choice meals and give them a bit more attention. Right now if you're seated in the wrong location you could get last choice with no choices. SOME flight attendants do reach out but it is a small few.
Another good suggestion to differentiate CK!
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