Dec 18, 15, 12:53 pm
Last edit by: Extraordinary1
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
May 10, 22, 9:37 pm
#1532
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 3,098
Originally Posted by MikeTucson
CK is great at the airport, but once you enter the plane you are just like everyone else - AA should urge the flight attendants to reach out to CK passengers for first choice meals and give them a bit more attention. Right now if you're seated in the wrong location you could get last choice with no choices. SOME flight attendants do reach out but it is a small few.
May 10, 22, 9:56 pm
#1533
Join Date: Jun 2019
Location: Hawaii
Programs: AA EXP, HA PL, Hilton 💎, Marriott Ti, Wyndham/Caesars 💎, Hertz PC
Posts: 343
Originally Posted by steveholt
As a concierge key, you should have the right to take over the controls and fly the plane whenever you'd like.
Last edited by ajf87; May 10, 22 at 9:56 pm Reason: naughty word
May 10, 22, 10:06 pm
#1534
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 43,245
Originally Posted by MikeTucson
CK is great at the airport, but once you enter the plane you are just like everyone else - AA should urge the flight attendants to reach out to CK passengers for first choice meals and give them a bit more attention. Right now if you're seated in the wrong location you could get last choice with no choices. SOME flight attendants do reach out but it is a small few.
If it isn't ptoviding what it says that it will, then seems something to take up with AA
If it is not part of AA's listed service, then crew absolutely should not be deciding amongst themselves who should or should not get their preferences, but be doing it by what their role states.
May 10, 22, 10:18 pm
#1535
Join Date: Jun 2019
Location: Hawaii
Programs: AA EXP, HA PL, Hilton 💎, Marriott Ti, Wyndham/Caesars 💎, Hertz PC
Posts: 343
Originally Posted by Dave Noble
Does AA provide what it says that it will provide? if so, then why should the crew do this anymore than AA keep specific seats back just in case a CK member comes along
If it isn't ptoviding what it says that it will, then seems something to take up with AA
If it is not part of AA's listed service, then crew absolutely should not be deciding amongst themselves who should or should not get their preferences, but be doing it by what their role states.
If it isn't ptoviding what it says that it will, then seems something to take up with AA
If it is not part of AA's listed service, then crew absolutely should not be deciding amongst themselves who should or should not get their preferences, but be doing it by what their role states.
May 10, 22, 11:02 pm
#1536
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 13,573
Must be CK “suggestions to improve their lot” day!
AA Should Hold Preferred First/Business Seats for Paid F/J & CK
AA Should Hold Preferred First/Business Seats for Paid F/J & CK
May 10, 22, 11:13 pm
#1537
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, accidental DL FO, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,940
Originally Posted by MikeTucson
CK is great at the airport, but once you enter the plane you are just like everyone else - AA should urge the flight attendants to reach out to CK passengers for first choice meals and give them a bit more attention. Right now if you're seated in the wrong location you could get last choice with no choices. SOME flight attendants do reach out but it is a small few.
You should probably post this stuff in the CK thread.
May 10, 22, 11:26 pm
#1538
Join Date: Aug 2019
Location: Texas
Programs: AA Platinum Pro, Hyatt Globalist, Hilton Gold, IHG Platinum, BonVoy Gold
Posts: 192
Originally Posted by UKtravelbear
Must be CK “suggestions to improve their lot” day!
AA Should Hold Preferred First/Business Seats for Paid F/J & CK
AA Should Hold Preferred First/Business Seats for Paid F/J & CK
Last edited by travelingdrsuz; May 11, 22 at 2:09 pm
May 11, 22, 7:36 am
#1541
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 9,327
Originally Posted by EXP100
Given what airline food is I'm not sure I understand. As far as FAs, many have no clue about what status is all about.
May 12, 22, 1:38 pm
#1543
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 681
Question about accessing LHR Concorde room:
After reading the Concorde room thread and the BA website, it wasn't clear the ticket/carrier for CKs to access the Concorde room.
I'm flying DFW to LHR on BA First, have a 10 hour layover, then a separate ticket on QR on J, LHR to DOH. Can I access the Concorde room with the QR ticket as a CK? Or does it strictly have to be BA/AA flights as a CK?
Thanks for your help.
After reading the Concorde room thread and the BA website, it wasn't clear the ticket/carrier for CKs to access the Concorde room.
I'm flying DFW to LHR on BA First, have a 10 hour layover, then a separate ticket on QR on J, LHR to DOH. Can I access the Concorde room with the QR ticket as a CK? Or does it strictly have to be BA/AA flights as a CK?
Thanks for your help.
May 12, 22, 2:24 pm
#1544
Join Date: Jul 2004
Posts: 4,400
Originally Posted by HaleiwaFlyer
Question about accessing LHR Concorde room:
After reading the Concorde room thread and the BA website, it wasn't clear the ticket/carrier for CKs to access the Concorde room.
I'm flying DFW to LHR on BA First, have a 10 hour layover, then a separate ticket on QR on J, LHR to DOH. Can I access the Concorde room with the QR ticket as a CK? Or does it strictly have to be BA/AA flights as a CK?
Thanks for your help.
After reading the Concorde room thread and the BA website, it wasn't clear the ticket/carrier for CKs to access the Concorde room.
I'm flying DFW to LHR on BA First, have a 10 hour layover, then a separate ticket on QR on J, LHR to DOH. Can I access the Concorde room with the QR ticket as a CK? Or does it strictly have to be BA/AA flights as a CK?
Thanks for your help.
May 15, 22, 8:52 pm
#1545
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,231
Originally Posted by MikeTucson
CK is great at the airport, but once you enter the plane you are just like everyone else - AA should urge the flight attendants to reach out to CK passengers for first choice meals and give them a bit more attention. Right now if you're seated in the wrong location you could get last choice with no choices. SOME flight attendants do reach out but it is a small few.
