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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old May 6, 2023, 2:17 pm
  #2281  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,104
Originally Posted by astebel
These were all questions racing through my mind as he was saying, do you want to accept or not. Do we KNOW there will be a mid-year invite back??f And at what level. You have to make certain metrics....
Man what a buzzkill this thread is! you guys have this newbie CK downing bottle after bottle of tums worrying about requalifying! Ive already transferred most all my spend to my citi card, and just canceled an international j saver award for a $8k revenue seat. I'm like an addict jonesing for my next loyalty point...
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stant is offline  
Old May 6, 2023, 2:32 pm
  #2282  
 
Join Date: Jul 2019
Location: CLT
Programs: AA CK, Marriott Ambassador, Hyatt Globalist
Posts: 75
Originally Posted by astebel
These were all questions racing through my mind as he was saying, do you want to accept or not. Do we KNOW there will be a mid-year invite back??f And at what level. You have to make certain metrics. The next 4 months 250k. My 150k that I have right now don't count. I am at 0 for this promotion. After 4 months you go back to 0 and have to make 350k in the next 4 months. Then back to 0. Then you need 400k in the last 4 months or you lose it all. Extra points don't roll over. So if I make 300k in the next 4 months, which I might as I have an international trip next week and 2 others this month, as well as credit card spend, I don't get to put that 50k toward the next 4 months. I don't know how I will do 350k and definitely not 400k in 4 months. And I don't know if this takes me out of the running for consideration if theyre mid-year invites or if I do reach 700k in total my next March. So.....do you take it or not??

If they dont allow for rollover, then unless you are relatively certain youd meet the thresholds for each 4-month block, then Id be hesitant.

My sense is that successfully completing this challenge would (effectively) earn CK at the end of this year, which would last through March 25 - and Id be worried that accepting, but then failing to complete it might jeopardize your chance of CK for the upcoming qualification period (for status ending March 25).

If memory serves me correctly, previous CK challenges were often saying to earn ~15k - 20k EQD in the last quarter to make qualification. Whereas this is spend ~90k throughout the year (or charge a fortune on your credit card).

I very much hope that they would do their typical mid-year CK evaluation (if not more frequently this year given how many are rapidly resuming travel). So unless you can hit the 1M LP, then Id prob wait it out for the typical evaluation cycles.

I already have equivalent of ~30k EQD in mostly premium TATL travel on AA metal - will prob end the year at equivalent of 70 or 80k EQD - and if that doesnt get CK through the next review cycle, then thatll be my cue to switch to UA.
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StiTChEs37 is offline  
Old May 6, 2023, 2:43 pm
  #2283  
 
Join Date: Jul 2019
Location: CLT
Programs: AA CK, Marriott Ambassador, Hyatt Globalist
Posts: 75
Originally Posted by wutlol
I would say yes without a moments hesitation. Right now my debate is whether to push for 3m LP for the year or not.
3M is an impressively high number! May I ask what portion would be on AA metal - so, what would have been your EQD in the old system.

They used to care mostly about profitability - as I knew several folks with 50 to 60k EQD, but was doing multiple domestic Econ flights a week and they didnt make the cut. Seems with significant CC spend (likely as a business credit card), profitability isnt as much of a concern.
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StiTChEs37 is offline  
Old May 6, 2023, 4:58 pm
  #2284  
 
Join Date: Mar 2005
Programs: UA 1K and PP, AA Plat (3MM, former CK), Marriott Ambassador and LTT, Hilton Gold, Uber One
Posts: 1,369
Originally Posted by enpremiere
If you're an EP traveling internationally on flagship marketed flights in coach, then you'd still get access to the flagships anyway and if you don't have club access already via a membership, card, or additional card user and you do a fair amount of domestic only travel, then the four club passes might come in handy.

If you're not traveling that much and happen to connect through any of the stations with flagships, the two flagship lounge passes might come in handy, especially on longer connections!
I ended up doing the 4 AC passes. I probably won't have a good opportunity to use any of the options, and I figure I'll have more opportunities to use AC passes. Also, my most likely connection point is DFW and it is generally not worth heading over to the D gates to use the FL (even when I was CK I rarely headed over there).
ikwia is offline  
Old May 6, 2023, 5:38 pm
  #2285  
 
Join Date: May 2023
Posts: 3
Originally Posted by stant
Man what a buzzkill this thread is! you guys have this newbie CK downing bottle after bottle of tums worrying about requalifying! Ive already transferred most all my spend to my citi card, and just canceled an international j saver award for a $8k revenue seat. I'm like an addict jonesing for my next loyalty point...
Agree, Go for the loyalty points. The more loyalty points the better your chances to get invited. forget about flying, just use your credit card to pay your compan expenses, college expense, everything. The problam that AA is going to face and I think this is the massive mistake they make this year, is that they are rewarding the credit card users and forgetting about the loyal flyers that pay for the last minute plane ticket. Those loyal flyers are switching to other airlines that are offering similar level status as CK.
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BigVOP is offline  
Old May 6, 2023, 7:03 pm
  #2286  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,483
Originally Posted by stant
Ive already transferred most all my spend to my citi card, and just canceled an international j saver award for a $8k revenue seat. I'm like an addict jonesing for my next loyalty point...
Can I give you a personal spoiler for how your new year CK will end? Or you dont want to know, keep the addiction going, and just keep on spending?
HaleiwaFlyer is offline  
Old May 6, 2023, 10:12 pm
  #2287  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,104
Originally Posted by BigVOP
Agree, Go for the loyalty points. The more loyalty points the better your chances to get invited. forget about flying, just use your credit card to pay your compan expenses, college expense, everything. The problam that AA is going to face and I think this is the massive mistake they make this year, is that they are rewarding the credit card users and forgetting about the loyal flyers that pay for the last minute plane ticket. Those loyal flyers are switching to other airlines that are offering similar level status as CK.
I dont know, I didnt have a huge number of LPs last year, the only reason I can think I got CK was i transfered enough bonvoy points for a bit under a million aadvantage points on top of earning LPs. fortunately I earn a few million bonvoy points a year and rarely spend them, so I can sustain that level of conversions into the future.

Originally Posted by HaleiwaFlyer
Can I give you a personal spoiler for how your new year CK will end? Or you dont want to know, keep the addiction going, and just keep on spending?
Do you know the qualifications for CK? do tell. let the rest of us know.
stant is offline  
Old May 7, 2023, 8:18 am
  #2288  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 284
Originally Posted by stant
Man what a buzzkill this thread is! you guys have this newbie CK downing bottle after bottle of tums worrying about requalifying! Ive already transferred most all my spend to my citi card, and just canceled an international j saver award for a $8k revenue seat. I'm like an addict jonesing for my next loyalty point...
If you are referring to my post and me as a newbie CK, I am not. I had CK for many years and then was let go. So I, as others, started in with UA since we got the status match to 1K. The promotion in my account says, this offer is being extended to select CK members. And the person I spoke with indicated there were few people he was calling. I don't know how I was selected. I really had made peace with switching metal but it was like they knew!!?? not really but out of left field and it's like an old boyfriend asking if you want to try again.
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astebel is offline  
Old May 7, 2023, 8:26 am
  #2289  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 284
Originally Posted by BigVOP
Yes. I was CK for 10 year snd AA drop me. but I continue to reach out to the email address and at least the continue to provide support. specially when i see the mechanics boarding the plane. last week i was protected for the next available flight. as well, the gate agents from my home based, they know me very well, and they still call me and allow me to pre board. The interesting part of AA is that in the past 4 trips I met CK members and none of them were frequent travelers. but all of them had massive amounts of loyalty points (college cost, company expenses, etc.). this really upset me, and I am convince the AA decided this year on CK based on loyalty points and not really on the frequent traveler like myself and many others . My average year is about 35 - 40 weeks.
I also was preboarded with my agents who knew me for many years. Did you qualify for EP now? If so, then you got your .... YOU MADE IT TO THE TOP..... letter. In that it specifically states, "whether you qualified by credit card spend, flying, partner spend or a combination of the 3" . I remember when I had 150k+ spend for my company on the old AA card and was EP but the frequent fliers complained and you couldn't get miles. That was when it was EQD, etc. Then they started in the with the new card that went for miles several years ago and now LPs where you don't have a clue. And now they have those reward levels where you earn more with dining and shopping. I was kind of happy to have gotten off this merry go round but damn, they got me. I even got an AU AMEX plat card to use Centurion lounges to make up for FL. I am just pretty sad that my 100k+k LPs I have already accrued don't count. I would love to hear from others who were contacted.
astebel is offline  
Old May 7, 2023, 10:39 am
  #2290  
 
Join Date: May 2019
Programs: AA
Posts: 366
EXP call connected to CK line?

Am EXP, called in to the EXP desk and got routed to CK - really nice service - does that happen sometimes?
golfer20 is offline  
Old May 7, 2023, 10:58 am
  #2291  
 
Join Date: Mar 2005
Programs: UA 1K and PP, AA Plat (3MM, former CK), Marriott Ambassador and LTT, Hilton Gold, Uber One
Posts: 1,369
Originally Posted by golfer20
Am EXP, called in to the EXP desk and got routed to CK - really nice service - does that happen sometimes?
Unless you're lying, apparently it does ;-)

On a more serious note, I had this happen a few times before I became CK. On at least one occasion I inquired, and the agent revealed she had simply answered the phone incorrectly.
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ikwia is offline  
Old May 7, 2023, 11:18 am
  #2292  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by StiTChEs37
3M is an impressively high number! May I ask what portion would be on AA metal - so, what would have been your EQD in the old system.

They used to care mostly about profitability - as I knew several folks with 50 to 60k EQD, but was doing multiple domestic Econ flights a week and they didnt make the cut. Seems with significant CC spend (likely as a business credit card), profitability isnt as much of a concern.
With last year in the bag, we can all uncomfortably fidget for the next 9 months as we await next year's requalification...or not...
snydert is offline  
Old May 7, 2023, 12:23 pm
  #2293  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,104
Originally Posted by astebel
If you are referring to my post and me as a newbie CK, I am not.
? no. read what I wrote again.
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stant is offline  
Old May 7, 2023, 3:45 pm
  #2294  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,483
Originally Posted by stant
Do you know the qualifications for CK? do tell. let the rest of us know.
I was referencing your prior quote: "Ive already transferred most all my spend to my citi card, and just canceled an international j saver award for a $8k revenue seat. I'm like an addict jonesing for my next loyalty point."

My comment was not about qualification, as no one knows. But I was going to advocate to not spend more than you would organically on AA. To give up an award ticket using miles that depreciate in value, versus using your hard earned post-tax dollars is painful to watch as an outsider.

At the end: You will get occasional golf cart rides, occasional tarmac rides, very good customer service line, and very good IRROPs handling. Worth it or not is up to you. My honest opinion is that outside organic spending, CK is not worth chasing. There are poster's here with high spend, I believe one based out of Vail who spent 70k, and did not get a CK invite. Better to use that money to get: Five Star Service or other airline's chauffeur service; or if you fly out of LAX, private lounges. Don't get me wrong, CKs get treated very well on the ground, but I would use those funds for other international airline's J/F class if they provide similar routes/times.
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Old May 7, 2023, 4:12 pm
  #2295  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,104
Originally Posted by HaleiwaFlyer
I was referencing your prior quote: "Ive already transferred most all my spend to my citi card, and just canceled an international j saver award for a $8k revenue seat. I'm like an addict jonesing for my next loyalty point."

My comment was not about qualification, as no one knows. But I was going to advocate to not spend more than you would organically on AA. To give up an award ticket using miles that depreciate in value, versus using your hard earned post-tax dollars is painful to watch as an outsider.

At the end: You will get occasional golf cart rides, occasional tarmac rides, very good customer service line, and very good IRROPs handling. Worth it or not is up to you. My honest opinion is that outside organic spending, CK is not worth chasing. There are poster's here with high spend, I believe one based out of Vail who spent 70k, and did not get a CK invite. Better to use that money to get: Five Star Service or other airline's chauffeur service; or if you fly out of LAX, private lounges. Don't get me wrong, CKs get treated very well on the ground, but I would use those funds for other international airline's J/F class if they provide similar routes/times.
up until the introduction of loyalty points I always would spend at least the minimum amount to get executive platinum. after last year, I didn't have to. I had a big stash of miles, and a fairly large credit card spend. I could have qualified on spend alone and not bought a single ticket for a very, very long time. That said, miles are still very valuable to me as I use them for travel when my son or better half is tagging along. I often get 5 or more cents per mile out of them and since I actually buy first or business if I dont use miles, every dollar saved by using miles is an actual dollar earned.

Most of my travel is for leisure, but that said I live a busy life. Getting delayed a day here or there could literally be not quite the end of the world, but close. Not too long ago I had a million dollar deal that I came literally seconds from missing out on, and only snagged it because I got desperate and tired of being on hold to rebook a canceled flight, so I called my home admirals lounge and got someone on the line who knows me and was willing to make other passengers wait while they helped me re-book. And even then I was doing 100 mph down the expressway, running all the way through the terminal and LITERALLY jumped over a small child, old oj simpson tv commercial style when the kid darted out from behind the mom... Having someone watch out for me during irrops is absolutely priceless to me. I had actually been considering buying an airpass, even though for my most frequent flights it would be a money loser for me, just to get CK...

My only, and I mean my ONLY complaint about CK is that there is no published qualifications. I was surprised when i got it this year. Last year I had x spend y credit card spend and Z points transferred in from Marriott. I know I can do better than XYZ this year without any trouble. If that doesnt get me renewed for CK again, well then I'll have a bunch of miles to burn and AA will have made me a loyal united customer I guess.
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