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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 6, 2024, 1:44 pm
  #3181  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 384
Originally Posted by GoBirds
As stressful and off putting as AAís secrecy and ambiguity can be as regards earning or maintaining CK status, I would guess on balance itís probably a good business decision on AAís part.

Iím sure there are some customers who ultimately become too frustrated with the current system and instead choose to either become a free agent or move entirely to another carrier. But at the same time, I would not be surprised at all if even more end up spending more than is necessary, or take less convenient flights, etc, in the hopes of earning or maintaining CK status.

And many of the latter are probably in the same situation Iím in, which is that no other carrierís network or schedule fits my travel needs nearly as well as AAís does, so even though I may like to think about moving much of my spend to another carrier, the reality is that there really are no better options available.

My personal wish, which Iím almost certain will not be fulfilled, is that AA one day offers a replacement for the now mothballed Airpass program, which offered precisely the certainty of continued CK status that all of us want.
Amen!
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snydert is offline  
Old Apr 6, 2024, 2:09 pm
  #3182  
 
Join Date: Mar 2024
Posts: 9
Originally Posted by snydert
Amen!
I would definitely buy an airpass but the product I really am seeking is a business and pleasure trip security product - a good seat, room for my bag (thatís what getting on first is often about) and extra help on those inevitable tight connections. CK gives me that and one would think that there is enough data out there now for someone to sell me that product unbundled as an add on. A traveller can dreamÖ.
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Old Apr 6, 2024, 2:19 pm
  #3183  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,385
Originally Posted by prufrocksabogado
I would definitely buy an airpass but the product I really am seeking is a business and pleasure trip security product - a good seat, room for my bag (thatís what getting on first is often about) and extra help on those inevitable tight connections. CK gives me that and one would think that there is enough data out there now for someone to sell me that product unbundled as an add on. A traveller can dreamÖ.
Without being CK; anyone can purchase CK perks currently and the ones you have mentioned; just costs an extra $650 per one way, in addition to F/J seat: five star select.
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HaleiwaFlyer is offline  
Old Apr 6, 2024, 2:28 pm
  #3184  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 402
An issue, especially on unbundling the tight connection assistance, is that AA would have to be staffed all over hubs for constantly varying amounts of volume/customers on that service. Itís already not guaranteed for CK as paid five star service gets priority. It would likely be woefully uneconomic for some fraction of the 650 dollar five star service price.
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Old Apr 6, 2024, 2:43 pm
  #3185  
 
Join Date: Mar 2024
Posts: 9
Originally Posted by davecraze
An issue, especially on unbundling the tight connection assistance, is that AA would have to be staffed all over hubs for constantly varying amounts of volume/customers on that service. Itís already not guaranteed for CK as paid five star service gets priority. It would likely be woefully uneconomic for some fraction of the 650 dollar five star service price.
Fair point but most hubs now have pretty evolved transfer programs for seniors. Outsourced. Could be adapted to this need as well. Not obvious why it needs to be airline specific at all terminals. Would love to press a button on my phone and lock that transfer in at say 75 bucks a ride. This 5 star thing sounds great - not available widely and quickly enough and the pricing needs to be sharper. Like a great product in need of more users to hit scale. If CK doesnít come through maybe Iíll try it. Meanwhile it also still just feels like it is not optimal to leave your likely most valuable customers in limbo re when points will hit the system and about renewal status for an extra eight weeks. An idle mind is the devilís plaything. Appreciated the feedback - you all are the six sigma ninjas of travel. Always learn something reading here.
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Old Apr 6, 2024, 5:41 pm
  #3186  
FlyerTalk Evangelist
 
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Originally Posted by HaleiwaFlyer
Without being CK; anyone can purchase CK perks currently and the ones you have mentioned; just costs an extra $650 per one way, in addition to F/J seat: five star select.
Yes agree, except you can't really buy history on AA... if you give them a lot of money per year, they will treat you better out, especially during irregular ops.
fly747first is offline  
Old Apr 6, 2024, 9:16 pm
  #3187  
 
Join Date: Aug 2001
Location: San Jose, CA USA
Posts: 1,802
Originally Posted by HaleiwaFlyer
Without being CK; anyone can purchase CK perks currently and the ones you have mentioned; just costs an extra $650 per one way, in addition to F/J seat: five star select.
I bought a lifetime Airpass back in 1994, purchasing 70,000 actual flight miles/year, with rollover for miles unused. I did it because I was based in San Jose and AA established a hub there., Life was bliss. We could go everywhere, with great schedules, 3 x /day to JFK, HNL, BOS, MIA, and all over the west coast. Was even on the first flights to CDG and TPE.

But then, the masterminds of AA decided that LAX would be their key hub for the west coast. SJC was expeditiously de-hubbed, with traffic directed through the horrible sub-terminal at LAX with bus rides through the airport. No more flights to HNL (from even SFO) or JFK. Now not even ORD. If I want to go to LAX even, I have to connect in PHX,
So, in order to get where I and my family needed to go, we flew other carriers, over the past 18 years. Used the Airpass when it worked, but I'm sitting on a million actual flight miles to use for Airpass travel. Wife and I are GS on UA, DM on DL, and MVP 100 on AS. At least we get to where we need to go. I have extracted the $$ for the flights on AA travel long ago.

My biggest thing, all along, has simply been to get through to AA on the phone, especially in a short time. Even as EXP all these years, I get, "Rather than wait on hold, we can call you back when it's your turn in 3-4 hrs (OK, not always 3hrs, but it has happened multiple times). I didn't need a coddling ride through the airport on the electric cart or such, I would have given anything to get human contact on the phone when I was desperate and couldn't change a flight on Airpass. So life for me has, for a long time equilabrated to a strategy of cooking the most convenient (and not unreasonably priced) flight, regardless of carrier. On 2 occasions I wrote and pleaded to ask to be CK, for the only perk of getting through on the phone. I was told to pound sand. It;s been that way for past 20+ years. I mostly call UA's GS for things. The UA SFO flight schedule works pretty well, and the GS folks answer the phone promptly, are knowledgeable, and know me well. AA is still honoring the Airpass, but it's not what it started out to be. I supposed I got my money's worth, but AA would have gotten more money from me if the schedule from my home base hadn't gone down the drain.

I suspect some can come out of the woodwork and defend AA, but they didn't come across for me on schedule and responsive phone service, and there's not much can be said that is likely to resonate with me. The best times I had, though were when my call rolled over to the CK operators, either because of call volume or the original agent's decision, but those times were rare. Now, as a Lifetime Airpass client, they don't even have a phone number (used to have one set up at Dallas). When I'm stuck, I get a recording that tells me to email them and they will get back to me in 7-10 business days. Not kidding. It was great for the first 3-4 years, but fell apart when they abandoned us in the Bay Area. Should have even left the Admirals Club where it was. After the move to T-1 in SFO, feels like I'm not in the same area code by the time I get through the laborious security process that T-2 and T-3 do not endure.

I checked out Star 5 and didn't think it was a good value. United Polaris at SFO, with the separate GS clearance line, has worked fairly well.
FullFare is offline  
Old Apr 6, 2024, 9:40 pm
  #3188  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,385
Originally Posted by fly747first
Yes agree, except you can't really buy history on AA... if you give them a lot of money per year, they will treat you better out, especially during irregular ops.
Iím not sure any agent will know oneís spend history or even care. A lot of the younger FAs have no idea what CK is. Based on my own flight experiences on AA, majority of the time, I am just another passenger in F/J cabin, no different than a no status passenger next to me.

Some AA staff remember me and treat me very well, but I donít think it has anything to do with being a CK; rather just repetition and seeing each other frequently in that we have become good acquaintances.

I just donít think AA has the elevated or motivated staff to take the extra step to make their biggest spenders feel special. Maybe Iím wrong, but I just donít see this happening based on my experience as a CK.

What experiences have you seen/experienced that would indicate spend history makes a difference?
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Last edited by HaleiwaFlyer; Apr 6, 2024 at 9:46 pm
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Old Apr 6, 2024, 9:50 pm
  #3189  
FlyerTalk Evangelist
 
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Originally Posted by HaleiwaFlyer
Iím not sure any agent will know oneís spend history or even care. A lot of the younger FAs have no idea what CK is. Based on my own flight experiences on AA, majority of the time, I am just another passenger in F/J cabin, no different than a no status passenger next to me.

Some AA staff remember me and treat me very well, but I donít think it has anything to do with being a CK; rather just repetition and seeing each other frequently in that we have become good acquaintances.

I just donít think AA has the elevated or motivated staff to take the extra step to make their biggest spenders feel special. Maybe Iím wrong, but I just donít see this happening based on my experience as a CK.

What experiences have you seen/experienced that would indicate spend history makes a difference?
Wouldn't say that you are fully wrong because the reality is that AA has set the bar extremely low. However, in my case, I have had wonderful agents in FLL and MIA who remember me and have really gone out of their way to help during delays and cancellations (plenty of bad agents too, but I want to be fair with the ones who take pride in their jobs and do care).
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Old Apr 6, 2024, 9:56 pm
  #3190  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,385
Originally Posted by fly747first
Wouldn't say that you are fully wrong because the reality is that AA has set the bar extremely low. However, in my case, I have had wonderful agents in FLL and MIA who remember me and have really gone out of their way to help during delays and cancellations (plenty of bad agents too, but I want to be fair with the ones who take pride in their jobs and do care).
My hypothesis is that your positive experiences is because that you are a good human being and have developed genuine relationships with AA staff. My bet is that, if any of us CKs emailed the CK desk, our treatments would be no different.

On the other hand, part of the invaluable magic of being CK, is to repetitively see the same premium service agents and develop a relationship to where they will go above and beyond to help; when compared to someone who just purchased 5 star perks.

Without that repetitive relationship, I donít think we are treated much differently.
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Old Apr 6, 2024, 10:14 pm
  #3191  
 
Join Date: Jan 2023
Posts: 13
Car Transfers

Which hubs have folks recently received SUV transfers as a CK? Iíve only ever got one in PHL and LAX. Wondering if other hubs have them too.
ReidTravels is offline  
Old Apr 7, 2024, 12:02 am
  #3192  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by HaleiwaFlyer
Iím not sure any agent will know oneís spend history or even care.
Last year I was speaking with a premium services agent at LHR about my sense that the CK program seems to have been in decline over the past few years. She agreed, and told me that she feels bad for us, specifically because she has access to and knows exactly how much we've spent on the tickets for our flights, and that she feels that those of us who spend $15,000 or more on a RT itinerary deserve more than the program is currently providing us.

I very much doubt that any FA's see what our tickets cost, but it seems that at least the premium services agents do see that information.
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Old Apr 7, 2024, 12:05 am
  #3193  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by ReidTravels
Which hubs have folks recently received SUV transfers as a CK? Iíve only ever got one in PHL and LAX. Wondering if other hubs have them too.
I've had one or two SUV transfers at LHR over the years, as well as at the two airports you mentioned.
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Old Apr 7, 2024, 5:03 am
  #3194  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,385
Originally Posted by GoBirds
Last year I was speaking with a premium services agent at LHR about my sense that the CK program seems to have been in decline over the past few years. She agreed, and told me that she feels bad for us, specifically because she has access to and knows exactly how much we've spent on the tickets for our flights, and that she feels that those of us who spend $15,000 or more on a RT itinerary deserve more than the program is currently providing us.

I very much doubt that any FA's see what our tickets cost, but it seems that at least the premium services agents do see that information.
Other than the "Do not miss/ VIPs" level of CKs, if AA does prioritize premium services based on spend history/ticket costs, I am all for it.

I just don't see any difference in CK treatment personally (ie. spending 1.2k Airpass one way HNL-DFW-PDX vs 5.2k non refundable one way fares HNL-DFW-PDX) or any data to support this. For example, I just arrived to DFW this morning with probably the highest fare possible on this route: no meet and greet nor text/call in sight, and this is the slow time at DFW (5:15 AM). And times X amount of the same fare over the past year, with no appreciable difference.

My theory is that if one spends 15K to LHR, the experience/prioritization is no different than the CK next to him/her, let's say, who spent 5K round trip. I just don't think AA has the desire/bandwith to separate CKs out even more, other than the "Do not miss/VIP" categories.

At some point, it becomes on us, as the consumers. Spending Michelin star prices for an Outback Steakhouse experience/services reinforces bad habits with AA. With AA's strategy of focusing on small to medium sized airports/sunbelt states, and no longer at major city hubs (LAX, MIA, JFK), I don't foresee CK improving.
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Old Apr 7, 2024, 12:18 pm
  #3195  
 
Join Date: Mar 2007
Location: Plano, Texas
Programs: BA Gold, AA CK (8MM), Hyatt Lifetime Globalist
Posts: 70
Lifetime Globalist

Originally Posted by HaleiwaFlyer
Abit off topic. Personally, I think CKs should look at directing more percentage of travel budget spend towards lifetime Globalist, rather than CK itself; as long as Hyatt spend applies to your travel/business patterns/decisions.

CK has to be renewed yearly, and lifetime Globalist status is infinite.

Lifetime Globalist is 200k spend in total, and CK is about 70k+ spend per year.
I qualified for Lifetime Globalist last year, having been Globalist via earned Hyatt points for a few years. It's the best hotel loyalty program overall, in my opinion. Hate to see the loss of Small Luxury Hotels (particularly in Europe), but Alila Big Sur, Park Hyatt properties, The Cape, etc are among our go-to vacation spots. At Miraval this weekend and it is very nice also. Was depressing Friday (first flight in a few years as non-CK), but not the end of the world.

Cheers!
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