Mar 30, 2017, 1:01 am
Last edit by: starflyergold
If you are having problems with the website please check here if Accor have posted a notice about upcoming outages: http://www.flyertalk.com/forum/accorhotels-le-club-accorhotels/1830890-accorhotels-website-access.html
Accorhotels.com website problems [Master Thread]
Jul 7, 2015 | 10:10 am
#182
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 663
My login has started working again after several hours of "your login and password are incorrect".
My reservations are visible but my Le Club Accor card and points have currently "disappeared". The home login page simply asks me if I would like to sign up for a Le Club card. Usual Accor IT problems hopefully it'll return to normal soon.
My reservations are visible but my Le Club Accor card and points have currently "disappeared". The home login page simply asks me if I would like to sign up for a Le Club card. Usual Accor IT problems hopefully it'll return to normal soon.
Jul 7, 2015 | 10:44 am
#183
Join Date: Jun 2015
Programs: BA Gold, *G, HH Diamond, Accor Plat, SPG Gold
Posts: 48
EXCLUSIVE RATE 50% OFF RATE IN LATIN AMERICA link says: Your identification is not valid ; please check and re-enter your details.
Last time I wanted to book with Accorhotels, I didn't manage to go through the website, so I was on the phone for 40+ minutes (at first they didn't manage to book my rate (Happy Mondays in the UK), then my payment didn't go through, so been transferred to the hotel itself, who managed to charge my card...)
Last time I wanted to book with Accorhotels, I didn't manage to go through the website, so I was on the phone for 40+ minutes (at first they didn't manage to book my rate (Happy Mondays in the UK), then my payment didn't go through, so been transferred to the hotel itself, who managed to charge my card...)
Jul 7, 2015 | 11:24 am
#184
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hello everyone,
I am sorry to hear that you are still having issues with your account. I alerted the team and have heard back from them about these issues.
The systems is going through some technical difficulties and the system is slightly unstable at the moment. Some members may not be able to access their account. We are actively working on solving these issues and apologize for any inconvenience caused.
If anyone still has issues, dont hesitate to get in touch in private message. The team is working on the issue to get things sorted as soon as possible.
Best regards,
Amy
I am sorry to hear that you are still having issues with your account. I alerted the team and have heard back from them about these issues.
The systems is going through some technical difficulties and the system is slightly unstable at the moment. Some members may not be able to access their account. We are actively working on solving these issues and apologize for any inconvenience caused.
If anyone still has issues, dont hesitate to get in touch in private message. The team is working on the issue to get things sorted as soon as possible.
Best regards,
Amy
My login has started working again after several hours of "your login and password are incorrect".
My reservations are visible but my Le Club Accor card and points have currently "disappeared". The home login page simply asks me if I would like to sign up for a Le Club card. Usual Accor IT problems hopefully it'll return to normal soon.
My reservations are visible but my Le Club Accor card and points have currently "disappeared". The home login page simply asks me if I would like to sign up for a Le Club card. Usual Accor IT problems hopefully it'll return to normal soon.
Jul 9, 2015 | 12:00 am
#185
Join Date: May 2010
Posts: 32
I now can access my points, but when I tried booking with points, the prepay amount to be paid by credit card at the bottom of the page is not deducted. I worry that if I go ahead and put in my card details, I will be charged the full amount. Can anyone advise ?
Example rate is 100 Euro
The box shows :
Book with 2,000 points + 60 Euro
It seems correct, but at the bottom of the page where you put your card details, the prepay amount shown is still 100 Euro.
Wouldn't that mean if I confirm it, the system will still charge 100 Euro to my card ?
Example rate is 100 Euro
The box shows :
Book with 2,000 points + 60 Euro
It seems correct, but at the bottom of the page where you put your card details, the prepay amount shown is still 100 Euro.
Wouldn't that mean if I confirm it, the system will still charge 100 Euro to my card ?
Jul 9, 2015 | 4:28 am
#187
Join Date: Feb 2015
Location: Australia
Programs: All Diamond
Posts: 408
I now can access my points, but when I tried booking with points, the prepay amount to be paid by credit card at the bottom of the page is not deducted. I worry that if I go ahead and put in my card details, I will be charged the full amount. Can anyone advise ?
Example rate is 100 Euro
The box shows :
Book with 2,000 points + 60 Euro
It seems correct, but at the bottom of the page where you put your card details, the prepay amount shown is still 100 Euro.
Wouldn't that mean if I confirm it, the system will still charge 100 Euro to my card ?
Example rate is 100 Euro
The box shows :
Book with 2,000 points + 60 Euro
It seems correct, but at the bottom of the page where you put your card details, the prepay amount shown is still 100 Euro.
Wouldn't that mean if I confirm it, the system will still charge 100 Euro to my card ?
Same sort of thing happened to me here in Australia last month but when i followed through with the booking the actual 4,000 points were deducted from source . ^
Jul 9, 2015 | 9:41 am
#188
Join Date: Feb 2009
Location: UK
Posts: 779
Hello everyone,
I am sorry to hear that you are still having issues with your account. I alerted the team and have heard back from them about these issues.
The systems is going through some technical difficulties and the system is slightly unstable at the moment. Some members may not be able to access their account. We are actively working on solving these issues and apologize for any inconvenience caused.
If anyone still has issues, dont hesitate to get in touch in private message. The team is working on the issue to get things sorted as soon as possible.
Best regards,
Amy
I am sorry to hear that you are still having issues with your account. I alerted the team and have heard back from them about these issues.
The systems is going through some technical difficulties and the system is slightly unstable at the moment. Some members may not be able to access their account. We are actively working on solving these issues and apologize for any inconvenience caused.
If anyone still has issues, dont hesitate to get in touch in private message. The team is working on the issue to get things sorted as soon as possible.
Best regards,
Amy
Seems to be happening a lot of late... Anything we should be worried about?
Jul 9, 2015 | 3:16 pm
#189
Join Date: Aug 2011
Location: UK
Posts: 452
Same problem here... it seemes to happen a lot recently.
However, I usually can access the account again after a couple hours wait, but I have been logged out since yesterday morning.
I did a password reset and still no luck....
However, I usually can access the account again after a couple hours wait, but I have been logged out since yesterday morning.
I did a password reset and still no luck....
Jul 9, 2015 | 8:39 pm
#190
Join Date: May 2010
Posts: 32
So the prepay amount charged to your card was not the full amount ?
I was worried that the points are deducted but we are also charged the full amount on our card.
Thanks!
Jul 9, 2015 | 10:11 pm
#192
Join Date: Oct 2014
Location: LHR
Programs: BA Silver, Accor Platinum, Hilton Diamond
Posts: 37
When will this be fixed? I'm actually traveling (and staying at Accor properties) and I can't even check my reservations
Jul 10, 2015 | 12:03 am
#193
Join Date: Mar 2005
Location: Land NL-1421; Air 1A/8C
Programs: Discretely with AA-G AFFB-C2 UA-EP LHLX-S HH-D
Posts: 289
Same damn irritating pickle here now, 07:55 Friday NL time (Not recognised at login: Accor claims my password incorrect, then states the site is having some technical difficulties.
Was intending to make several bookings July-November, including one using an Experience deep discount voucher issued for Benelux properties, following some bad experiences with Accor.
Oh, the irony.
Amy, you can PM me if you want, for what good it'll do, I know not. You'll find me in the nearest Crowne Plaza.
Reliability and good performance are clearly alien invasive notions for Accor, after all. Just when I had deluded myself you had take a turn for the better.
Was intending to make several bookings July-November, including one using an Experience deep discount voucher issued for Benelux properties, following some bad experiences with Accor.
Oh, the irony.
Amy, you can PM me if you want, for what good it'll do, I know not. You'll find me in the nearest Crowne Plaza.
Reliability and good performance are clearly alien invasive notions for Accor, after all. Just when I had deluded myself you had take a turn for the better.
Jul 10, 2015 | 12:11 am
#194
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,536
Accorhotels.com website problems [Master Thread]
When I managed to log in this morning it gave me the password error too. I then keyed in a different (wrong) password and then my correct one again. I was then logged in.
Jul 10, 2015 | 12:43 am
#195
Join Date: Feb 2011
Location: Asia
Programs: Krisflyer, Enrich, Marco Polo, Accor, HHonors, IHG
Posts: 611