Accorhotels.com website problems [Master Thread]
 

I've just logged in and it's showing me someone else's details, their email, their home address, DOB, etc. Not good!

Hopefully they'll fix this soon.

Had another surprise today: All my last as well as future bookings as well as cancelled reservations were showing with a separate line for each night. But, it did not say "1st night", "2nd night" etc., I was told "Room 1", "Room 2" etc. at least in the german version. Actually I am not planning e.g. a ten night stay in ten rooms, Accor! Currently I read "service not available" when I try to log in. So I hope that all mistakes are corrected in the meantime.

I even can't log in right now

Same for me

That's not very good at all. :td:

And several hours later same for me too.

It's still down.

Could the Accor Concierge let us know when access is likely to be restored?

Ouch. And I thought not being able to log in was bad...

Still not available.
Bad when you have to make a reservation (my case) :(

You can still make reservations, just the Le Club membership part of the site is down.

hmm still down

Bad when you want to make certificates for a stay this weekend. :/

I know but when you have status in Aclub, you want it in your reservation ;)

online again, at least I could log in and everything seems to be fine so far

Hi everyone,

On behalf of Accor, I sincerely apologize for this inconvenience.

The problem with our website has now been resolved.

Thank you for your understanding.

I wish you all a great weekend.

Chris

While the log-in issue is resolved, now I'm seeing multiple bookings for my upcoming stay in Singapore. I've cancelled a reservation for two rooms at the Grand Mercure while it shows on my profile that I've cancelled 8 rooms, though they're just two cancellation codes repeated 4 times each (as in bedroom 1 to bedroom 8).

What concerns me more is that the next hotel I've booked for (2 rooms) on a prepaid rate during the private sale shows that I have a 10-room booking! Chris, should I be alarmed? :rolleyes: