Mar 30, 2017, 1:01 am
Last edit by: starflyergold
If you are having problems with the website please check here if Accor have posted a notice about upcoming outages: http://www.flyertalk.com/forum/accorhotels-le-club-accorhotels/1830890-accorhotels-website-access.html
Accorhotels.com website problems [Master Thread]
Aug 29, 2012 | 11:11 am
#1
Original Poster
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,778
Accorhotels.com website problems [Master Thread]
I've just logged in and it's showing me someone else's details, their email, their home address, DOB, etc. Not good!
Hopefully they'll fix this soon.
Hopefully they'll fix this soon.
Aug 29, 2012 | 11:58 am
#2
Join Date: Jan 2009
Location: Germany
Programs: ALL Platinum
Posts: 131
Had another surprise today: All my last as well as future bookings as well as cancelled reservations were showing with a separate line for each night. But, it did not say "1st night", "2nd night" etc., I was told "Room 1", "Room 2" etc. at least in the german version. Actually I am not planning e.g. a ten night stay in ten rooms, Accor! Currently I read "service not available" when I try to log in. So I hope that all mistakes are corrected in the meantime.
Aug 29, 2012 | 6:50 pm
#5
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,878
And several hours later same for me too.
This service is momentarily unavailable.
Aug 30, 2012 | 10:26 am
#7
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
Aug 30, 2012 | 3:21 pm
#9
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Diamond
Posts: 8,231
Aug 30, 2012 | 7:06 pm
#11
Join Date: Nov 2009
Programs: AE, a-club Platnium (Silver?), SPG Gold
Posts: 3
Aug 30, 2012 | 10:48 pm
#12
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,133
Aug 31, 2012 | 4:28 am
#14
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hi everyone,
On behalf of Accor, I sincerely apologize for this inconvenience.
The problem with our website has now been resolved.
Thank you for your understanding.
I wish you all a great weekend.
Chris
On behalf of Accor, I sincerely apologize for this inconvenience.
The problem with our website has now been resolved.
Thank you for your understanding.
I wish you all a great weekend.
Chris
Aug 31, 2012 | 8:28 am
#15
Join Date: Feb 2011
Location: Asia
Programs: Krisflyer, Enrich, Marco Polo, Accor, HHonors, IHG
Posts: 611
What concerns me more is that the next hotel I've booked for (2 rooms) on a prepaid rate during the private sale shows that I have a 10-room booking! Chris, should I be alarmed?
