Mar 30, 2017, 1:01 am
Last edit by: starflyergold
If you are having problems with the website please check here if Accor have posted a notice about upcoming outages: http://www.flyertalk.com/forum/accorhotels-le-club-accorhotels/1830890-accorhotels-website-access.html
Accorhotels.com website problems [Master Thread]
Jun 11, 2015 | 4:34 am
#151
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,536
It isn't a monthly points statement. Why would you expect your recent stays.
Jun 11, 2015 | 5:45 am
#152
Join Date: Feb 2009
Location: Netherlands
Programs: IHG Diamond/Amb, GHA Titanium, BW Diamond Select
Posts: 706
This weekend I had my second stay for this promotion. No OLCI. Guess what - I got 1.000 bonus points instead of 3.000. I decided to dig out the previous email correspondence and respond to that email, explaining that I should get 3.000 points for this stay now and attached the hotel bill.
Let's see how that goes....
Let's see how that goes....
Jun 11, 2015 | 9:25 am
#154
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
Can you be more specific?
I suspect pretty much everyone who has tried to log in during the past week will have experienced some kind of glitch. Mine have included (not all at the same time): no points showing, no status showing, password not working at the first attempt, future bookings appearing twice.
I suspect pretty much everyone who has tried to log in during the past week will have experienced some kind of glitch. Mine have included (not all at the same time): no points showing, no status showing, password not working at the first attempt, future bookings appearing twice.
Jun 11, 2015 | 10:28 am
#155
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hello everyone,
I have been monitoring this thread and have seen that many issues have been brought up over the last few day. I alerted the team and have heard back from them about these issues.
We are currently facing technical issues on Le Club Accorhotels website.
Some members may not be able to access to their points balance and their loyalty cards on their personal account.
We are actively working on solving these issues and would like to apologize for the inconvenience caused.
The site is being worked on and everything should be resolved swiftly. I will keep you updated if I hear any more news, we are working on things!
Best regards,
Amy
I have been monitoring this thread and have seen that many issues have been brought up over the last few day. I alerted the team and have heard back from them about these issues.
We are currently facing technical issues on Le Club Accorhotels website.
Some members may not be able to access to their points balance and their loyalty cards on their personal account.
We are actively working on solving these issues and would like to apologize for the inconvenience caused.
The site is being worked on and everything should be resolved swiftly. I will keep you updated if I hear any more news, we are working on things!
Best regards,
Amy
Jun 17, 2015 | 1:17 am
#156
Join Date: May 2011
Location: Northern Ireland
Programs: BA GFL, Accor Platinum, HHonors Diamond, Radisson VIP, IHG Diamond Ambassador
Posts: 210
Hello everyone,
I have been monitoring this thread and have seen that many issues have been brought up over the last few day. I alerted the team and have heard back from them about these issues.
We are currently facing technical issues on Le Club Accorhotels website.
Some members may not be able to access to their points balance and their loyalty cards on their personal account.
We are actively working on solving these issues and would like to apologize for the inconvenience caused.
The site is being worked on and everything should be resolved swiftly. I will keep you updated if I hear any more news, we are working on things!
Best regards,
Amy
I have been monitoring this thread and have seen that many issues have been brought up over the last few day. I alerted the team and have heard back from them about these issues.
We are currently facing technical issues on Le Club Accorhotels website.
Some members may not be able to access to their points balance and their loyalty cards on their personal account.
We are actively working on solving these issues and would like to apologize for the inconvenience caused.
The site is being worked on and everything should be resolved swiftly. I will keep you updated if I hear any more news, we are working on things!
Best regards,
Amy
Jun 19, 2015 | 3:33 pm
#158
Join Date: Jun 2006
Location: NJ USA
Programs: AA EXP 2mm, MR AMB, HH SLV, Hyatt DISC, IC AMB, IHG DIA, UA SLV, AC 25K status
Posts: 1,276
My account is still not showing my Platinum account or my points--it has been several weeks. I deleted my cookies and I'm still seeing the message on my homepage from The Le Club Accorhotels Executive team saying "We are actually facing technical issues on Le Club Accorhotels website. Some members may not be able to access to their points balance and their loyalty cards on their personal account."
Amy, any update to when this issue supposed to be fixed for the rest of us???
Amy, any update to when this issue supposed to be fixed for the rest of us???
Jun 22, 2015 | 5:35 am
#159
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
Jun 22, 2015 | 6:09 am
#160
Join Date: Aug 2010
Location: South Carolina
Programs: A3 *G, Hilton Diamond
Posts: 223
Was able to log in today and account seemed to correctly reflect status and points.
However, this banner is on my account page:
"Dear member,
We are actually facing technical issues on Le Club Accorhotels website. Some members may not be able to access to their points balance and their loyalty cards on their personal account. We are actively working on solving these issues and would like to apologize for the inconvenience caused. Thank you for your understanding.
The Le Club Accorhotels Executive team"
However, this banner is on my account page:
"Dear member,
We are actually facing technical issues on Le Club Accorhotels website. Some members may not be able to access to their points balance and their loyalty cards on their personal account. We are actively working on solving these issues and would like to apologize for the inconvenience caused. Thank you for your understanding.
The Le Club Accorhotels Executive team"
Jun 22, 2015 | 7:18 am
#161
Join Date: Jun 2006
Location: NJ USA
Programs: AA EXP 2mm, MR AMB, HH SLV, Hyatt DISC, IC AMB, IHG DIA, UA SLV, AC 25K status
Posts: 1,276
Was able to log in today and account seemed to correctly reflect status and points.
However, this banner is on my account page:
"Dear member,
We are actually facing technical issues on Le Club Accorhotels website. Some members may not be able to access to their points balance and their loyalty cards on their personal account. We are actively working on solving these issues and would like to apologize for the inconvenience caused. Thank you for your understanding.
The Le Club Accorhotels Executive team"
However, this banner is on my account page:
"Dear member,
We are actually facing technical issues on Le Club Accorhotels website. Some members may not be able to access to their points balance and their loyalty cards on their personal account. We are actively working on solving these issues and would like to apologize for the inconvenience caused. Thank you for your understanding.
The Le Club Accorhotels Executive team"
Jun 22, 2015 | 11:00 am
#163
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
My account is still not showing my Platinum account or my points--it has been several weeks. I deleted my cookies and I'm still seeing the message on my homepage from The Le Club Accorhotels Executive team saying "We are actually facing technical issues on Le Club Accorhotels website. Some members may not be able to access to their points balance and their loyalty cards on their personal account."
Amy, any update to when this issue supposed to be fixed for the rest of us???
Amy, any update to when this issue supposed to be fixed for the rest of us???
Unfortunately I do not have any specific timeline to give you but the team is on it and things should be back to normal soon as the majority of the accounts have already been checked. If you could me your membership number and details of whats happening i can send them to our team and try and move things along quicker
Best,
Amy
Jun 25, 2015 | 10:16 am
#164
Join Date: Jun 2006
Location: NJ USA
Programs: AA EXP 2mm, MR AMB, HH SLV, Hyatt DISC, IC AMB, IHG DIA, UA SLV, AC 25K status
Posts: 1,276
Hello,
Unfortunately I do not have any specific timeline to give you but the team is on it and things should be back to normal soon as the majority of the accounts have already been checked. If you could me your membership number and details of whats happening i can send them to our team and try and move things along quicker
Best,
Amy
Unfortunately I do not have any specific timeline to give you but the team is on it and things should be back to normal soon as the majority of the accounts have already been checked. If you could me your membership number and details of whats happening i can send them to our team and try and move things along quicker
Best,
Amy
FOLKS: if you are still having problems seeing your points, points history, etc just email Amy your membership # and perhaps she can work miracles for you too. No reason to wait.
Jun 27, 2015 | 8:43 pm
#165
Join Date: May 2010
Posts: 32
I did so, but no reply from her and my account is still not showing points. I need to use my points in making a reservation but I still cannot access my points.