Mar 30, 2017, 1:01 am
Last edit by: starflyergold
If you are having problems with the website please check here if Accor have posted a notice about upcoming outages: http://www.flyertalk.com/forum/accorhotels-le-club-accorhotels/1830890-accorhotels-website-access.html
Accorhotels.com website problems [Master Thread]
Jul 18, 2015 | 9:30 pm
#211
Join Date: Nov 2009
Location: San Francisco, CA USA
Programs: AA-Executive Platinum, Hilton-Diamond, IHG-Platinum, Marriott-PPE, Alaska- MVP75K
Posts: 41
What can I do now? I request password reset twice but no email received!!
Jul 18, 2015 | 9:52 pm
#212
Join Date: Feb 2015
Location: Australia
Programs: All Diamond
Posts: 408
Likewise on my account. If i had been paying these web editor ****wits to upgrade my company system by now i would be claiming massive compensation package and paying them no more !
Jul 19, 2015 | 2:46 am
#213
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,151
I just tried to log-in and I can't even see the places where you type your login and password.
Every week-end...
Every week-end...
Jul 19, 2015 | 3:24 am
#214
Join Date: Sep 2013
Location: ZRH
Programs: QR Privilege Club Gold; Accor LeClub Platinum
Posts: 660
Works flawlessly here... Either it has already been fixed or maybe you're on a slow internet connection? I notice the top bar with the login info loads last.
OR you're in a country that blocks facebook? I noticed problems arising in China most likely due to the "login with facebook" button that doesn't load properly (and the rest of the login section with it)
(note: this was on the old website. haven't tried it on the new one actually)
OR you're in a country that blocks facebook? I noticed problems arising in China most likely due to the "login with facebook" button that doesn't load properly (and the rest of the login section with it)
(note: this was on the old website. haven't tried it on the new one actually)
Jul 19, 2015 | 10:51 am
#215
Join Date: Oct 2014
Location: RIX
Posts: 69
Jul 19, 2015 | 11:17 am
#216
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,151
Works flawlessly here... Either it has already been fixed or maybe you're on a slow internet connection? I notice the top bar with the login info loads last.
OR you're in a country that blocks facebook? I noticed problems arising in China most likely due to the "login with facebook" button that doesn't load properly (and the rest of the login section with it)
(note: this was on the old website. haven't tried it on the new one actually)
OR you're in a country that blocks facebook? I noticed problems arising in China most likely due to the "login with facebook" button that doesn't load properly (and the rest of the login section with it)
(note: this was on the old website. haven't tried it on the new one actually)
Jul 20, 2015 | 5:11 am
#217
Join Date: Jul 2014
Location: Netherlands
Programs: Flying Blue Platinum for Life, AccorLiveLimitless Platinum, Qatar Airways Gold
Posts: 371
Paid with Ideal (Dutch internet banking system) today. When the payment was completed, the reservation confirmation I got on the Accor website was from a different person (French name), the confirmation was in French and for a complete different hotel in a different county and date.
My correct booking is however in my account visible and I did receive the correct booking by email.
My correct booking is however in my account visible and I did receive the correct booking by email.
Jul 20, 2015 | 12:49 pm
#218
Join Date: Oct 2009
Posts: 5,045
If Accor.com is working correctly you should still be able to see an itemised statement of your card activity within "Access My Account" and then on the right hand side of the screen a tab "My Loyalty Card" which should open up to reveal a further tab "My Points History".
If the above isn't showing then PM the Accor Concierge on this forum. I have experienced this information disappearing on my account for short periods of time but usually reappears with 24 hours or so.
If the above isn't showing then PM the Accor Concierge on this forum. I have experienced this information disappearing on my account for short periods of time but usually reappears with 24 hours or so.
That is showing all the Points I have earned and redeemed from when I opened the account,
but is there a way to see how many Points I have earned during the last qualification period, or how many I need to requalify.
(The account is showing number of stays and nights )
Jul 20, 2015 | 5:50 pm
#219
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,536
If Accor.com is working correctly you should still be able to see an itemised statement of your card activity within "Access My Account" and then on the right hand side of the screen a tab "My Loyalty Card" which should open up to reveal a further tab "My Points History".
If the above isn't showing then PM the Accor Concierge on this forum. I have experienced this information disappearing on my account for short periods of time but usually reappears with 24 hours or so.
If the above isn't showing then PM the Accor Concierge on this forum. I have experienced this information disappearing on my account for short periods of time but usually reappears with 24 hours or so.
That is showing all the Points I have earned and redeemed from when I opened the account,
but is there a way to see how many Points I have earned during the last qualification period, or how many I need to requalify.
(The account is showing number of stays and nights )
Jul 22, 2015 | 5:21 am
#220
Join Date: Feb 2011
Location: Asia
Programs: Krisflyer, Enrich, Marco Polo, Accor, HHonors, IHG
Posts: 611
Accorhotels.com website problems [Master Thread]
After the Corporate replied my email telling me to contact the regional Accor Plus, my account miraculously could show the point history. yay.
Last edited by RJ77; Jul 22, 2015 at 6:42 am
Jul 24, 2015 | 8:18 am
#223
Join Date: Jul 2015
Posts: 1
Can not see or modify reservations after status change
I have 2 reservations that I used to access without problems. Some days ago I had some points credited and my status changed from classic to silver. Now I can not access my reservations anymore. They are displayed in my upcoming stays, but below the hotel photo and reservation number the stay dates are show twice and if I click in view/cancel or re-send confirmation e-mail I get an error . Another reservation that I done after the status changed is ok, I can access it without problems and the dates are displayed only once.
I noted also that my loyalty card number changed when status changed, and maybe this caused some bug in the website.
I noted also that my loyalty card number changed when status changed, and maybe this caused some bug in the website.
Jul 24, 2015 | 8:31 am
#224
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
The website problems are frustrating, and inexcusable, but I hope I can reassure you that everything important should still be okay. Unless you wish to cancel or change a reservation (in which case you'll have to call), don't worry about not being able to access the details (or about dates showing twice). In my experience such reservations have been intact and I've not had any problems arriving at hotel. (For one reservation that showed repeated dates a family member got points credited twice, but obviously one shouldn;t expect that!)
Jul 25, 2015 | 5:17 pm
#225
Join Date: Apr 2015
Location: SIN
Programs: HH Diamond, Marriott Titanium, KrisFlyer Elite Gold
Posts: 100
I have 2 reservations that I used to access without problems. Some days ago I had some points credited and my status changed from classic to silver. Now I can not access my reservations anymore. They are displayed in my upcoming stays, but below the hotel photo and reservation number the stay dates are show twice and if I click in view/cancel or re-send confirmation e-mail I get an error . Another reservation that I done after the status changed is ok, I can access it without problems and the dates are displayed only once.
I noted also that my loyalty card number changed when status changed, and maybe this caused some bug in the website.
I noted also that my loyalty card number changed when status changed, and maybe this caused some bug in the website.
Last edited by macabresg; Jul 26, 2015 at 2:57 am